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Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.

Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.

I had 1 hour to connect flights. Boarded the first plane with a broken restroom and captain decided that the 1.25 hour flight couldn’t leave until fixed. Needless to say, I missed my connecting flight and will arrive at my final destination 6 hours late.

My flight from LGA was cancelled and my rebooked flight from JFK was delayed numerous times. I will now be getting home after 2am.

The flight attendant in business class was excellent! Professional, friendly and attentive.

After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.

Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.

Crew was rude and the flight is not comfortable for long haul.

First off, I never complained so it is not the crews fault. The lady to my left did not respect my seat whatsoever. She was too big to lower the armrest and basically sat on me the entire flight. She was against the window. I was in a middle seat. For future reference, American, please make sure the armrest will lower or get someone a larger seat/2 seats.

I have lost my items and I didn't receive good customer service