Service was very good, food and entertainment systems were good
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
Best airline I think. No problems with anything. Crew were great, no problems with the airline food and entertainment and a smooth flight.
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
The food wasn’t good at all. I skipped meals .
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
This was my first flight on Akasa Air. Overall experience was average. But the landing / touchdown was one of the worst that I have seen. Very hard and rough, it was scary.
The flight was 90 minutes late, but other than that no issues whatsoever. Boarding was quick and the flight crew were well-trained.
Really liked attitude of staff, particularly at the time of Check-In, though they were slow. and punctuality of the flight, In tie take-off and in-time landing.
Nice place and crew. Everything from checking bags all the way to arrival was excellent
AWFUL AWFUL AWFUL SEATS. I was on row 6 and they had put exit row seats (where the handrests don't move). I am 5 ft 2 and had NO space in front of me - the seat in front of me was touching my knees. Was the most claustrophobic 3 hours of my life. It was like being in a cage. I won't be traveling in Akasa ever again unless there's a must-go situation and no other options are available.
Considering their new step to aviation world , it didnt seemed like they doesn't know how to serve the guest on board and in ground . Super prompt services is really appreciating and on time rather before time arrival is something to applaud.
Overall experience has been festinating. your on ground staff at the check in counters are very special and they make a big difference on my opinion and hence rated them 10 out of 10. Well groomed, speak politely, guide well and give appropriate suggestions. During boarding also it is well planned and well managed. Overall a good job. just an issue with your Mobile app. while check - in from mobile app it dosent take the Auto assigned seats and then when done from a Laptop it takes place. This has to sorted out. I have faced this issue for the 7th time in last 40 days while travelling with Akasa Air.
My choice of food was not availabe for purchase, even veg cup noodle was not available and I had to settle for chicken. The Kombucha was great though The landing was very bumpy. Would not prefer to fly again
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Flight was delayed and due to this we almost miss the connection flight
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very nice and pleasant. Boarding was quick and the crew were responsive
Foreign nationals are not permitted to check in online in advance. We can only check in at the airport, so choice of seat was limited. I was stuck in a very uncomfortable location. I would expect a meal included in a flight of this duration. The food options to buy are very basic. IngiGo are a very good domestic carrier, but if they are serious about operating more international, longer haul flights, they need to improve this service to match every other airline I know.
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
They rescheduled flight..no customer care to even reach or accommodate
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Old and filthy aircraft Boarding was free for all with no zones
Flight has no entertainment. Crew doesn't care atall. Horrible service and never going to take Air india and will spread their Horrible service.
Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Food, choice of menu and quantity were poor. Crew services were even poorer, not attending call bittons
Undisputed leader in sky for Indians. Very good crew right from ground to mid sky. Very sumptuous meals twice
The flight was delayed by 3 hours, took off at 11.30 pm, instead of 8.25 pm. No refreshments were given to passengers. Despite long wait.....pathetic.....
The flight didn't even take off and cancelled in a royal manner. Hopeless airlines.
The flight got multiple changes of timings and ultimately I had to cancel it.
I have been an NRI living abroad for the last 35 years, but I had one of my worst experiences recently at the Dharbhanga airport, especially with the ground staff. Their behavior was very rude; one of the staff members almost abused me and charged me extra for my laptop and cable that I was carrying from Dharbhanga to Delhi, where I had an international flight. Despite being careful with the weight limits, the ground staff treated me very poorly, making it one of the worst flying experiences of my life.
Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
Flight was changed without proper monitor display. Boarding process was confusing with no announcements.
Flight arrived on time even though boarding and takeoff were delayed. No infant seatbelt provided. Crew was a bit indifferent. Baggage was damaged and representatives refused to write up a damage report.
IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.
The flight 3 time delay I was so nervous and full tired
Flight cancelled without notice at the 11th hour, refund not done now one week passed
