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Food no choice just give it seams trying to finish what ever you have in hand

Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc

Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

An overnight Doha to KL. Great sleep, good service and tasty food in business class

Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive

Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.

No recognition for one World Emerald member. I got row 1 in business class and it was pathetic. No leg space, cramped space, less recline

Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.

The flight is awful, food isn’t very tasty or good, entertainment sucks

I rated the experience poor because I had to purchase new tickets to return to Phuket because the airline had no record of my flight.

I wasn't able to check in. The website could find my reservation but then an error occurred. I tried 4 times spread out through the day and got the error message every time.

Delayed and very little leg space, my knees were into the chair Infront, when I put one leg into aisle out was overrun by staff.

Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition

Need more where chair assistant helper I request, but no one help me.

Everything was good just the part on the need to transfer via bus to plane

Delayed boarding, deboarding by bus - time to choose another airline.

Left 1/2 hour late and had to deboard on a bus. I will choose another airline from now on.

Both flight schedules were changed by the airline after booking the flights. 215pm departure brought forward to 1045pm and 110pm (return) departure moved to 530pm. Caused great inconvenience and not even a discount voucher from the airline! Disappointing.

The flight boarding was very early and the flight arrived ahead of schedule.