Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "Superior standard"
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Transit time is good for way too tight"
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "Prompt and timely service"
Cons: "Food can be more tasty"
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Pros: "The Staff was very friendly."
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Cons: "Cabin little bit cold"
Cons: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Cons: "Hostesses not so pleasant"
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Modern aircraft , nice crew"
Pros: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Helpful crew. Full food service!"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "The service and the flight to and from Narita Airport."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Very friendly crew & modern aircraft"
Pros: "Best serves ever will fly every time"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Cons: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Pros: "Food, movies, support, were all wonderful."
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Safety, Friendlyness, Seats, Entertainment"
Cons: "poor ground and inflight crews hospitality poor food quality poor food variation"
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Great service, great experience."
Cons: "I liked it all."
Food was bed it was Hindu meat and I am vegetarian called earlier to changed to vegetarian food but only changed whole going back to india and coming back give me Hindi food and it was meat so can’t eat, asked crew to give me some fruit or vegetarian food but no one came to help me out brought sand food again Hindu meal and I told her I am vegetarian stayed hungry since I don’t like only bread either with out subji. Also charged me extra at the airport I can’t take a Bavk pack with out lap top and charged ne for that almost $100, that’s not right. Please give me refund my $100. Thanks
Pros: "Seats were comfortable and crew was great"
Pros: "Vegetarian food"
Cons: "If you provide blankets"
Pros: "crew was good but seat was too narrow, and there are too many little kids near us."
Cons: "do limit the number of passengers with little children and don't put senior citizens near them."
Pros: "Easy transit. Plesant crew."
Cons: "Not much to add for an economy flight!"
Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"
Pros: "I am tall and was very happy with the leg room in economy class. Food was tasty."
Cons: "Nothing really. Was completely satisfied."
Pros: "Wish there were more leg room"
Pros: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Cons: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Pros: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Cons: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Pros: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Cons: "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
Pros: "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
Cons: "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
Pros: "The servoce was as usual very good."
Cons: "Hardly anything to criticise in relatively short journey."
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Food -- Really bad food for me from SFo-DXB. Extra salt and for a person who does not eat rice/desserts poor choice. Is there some other choice for me(vegetarian). Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "The boarding and immigration process was smooth and trouble free"
Cons: "Leg space was inadequate for an international flight."
Pros: "Well, the best thing was my free upgrade from Business into First ....which is perfect for the 14+ hours from Dubai to Seattle..... :)"
Cons: "I prefer the A380 to the 777-300 due to the availability of the bar/lounge area, and also the shower."
Pros: "Service is very excellent."
Pros: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Pros: "Everything was perfect"
Cons: "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
Pros: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Cons: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Pros: "Crewman friendly service and try to betas much as they can"
Cons: "My tickets say 1 stop in Dubai. However, I had 2 stop going and coming back. I had a stop at Athens For 90 minuets and then Dubai before I reached to my final destination. Also, going my audio was not working for Newark to Athens and Athens to Dubai. However it was working from Dubai to Ahmedabad. Also coming back they give me very hard time for my Camera bag. Somehow it’s free to fly from USA but you have to pay for the weight of camare coming back."
Pros: "Total service extended was very nice"
Cons: "Departure time ruins the whole night"
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "Nice experience happy"
Cons: "Leg room little short"
Pros: "Comfortable and Well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Everything they have offered."
Pros: "Comfortable seats on the 777 compared to the 380. The food was great and the crew was world class."
Cons: "The airport did not announce that our flight was boarding. Two bus loads of people were rushed onto the busses because of the confusion. The entertainment display was worn out in my headrest."
Pros: "Enough room to move around. Very much spacious"
Pros: "Very Friendly and smiley crew"
Cons: "Boarding announcement and system were unorganized"
Pros: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Cons: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Cons: "Small sandwich and small breakfast for 9 hour flight"
Cons: "It took 90 minutes in the line to check our luggage despite checking in on line. There were lots of Emirates personnel but only few at the counters, others were mingling among the passengers and being useful."
Cons: "Food was not provided due to shortage as per attendant."
Cons: "Chreck inn staff is not polite to younger student guest. Particularly not to young female guests. I feel the airline is biased."
Pros: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
Pros: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pros: "Everything from check in to arrival"
Cons: "Food , if you serve Indian food it should comes with chapati and not bread bun."
Pros: "Flying with Emirates"
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"
Cons: "Allow passengers to select their seats when paying for a ticket."
Cons: "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Pros: "It was a wonderful flight. Crew was very friendly"
Pros: "Great service. On time good food"
Cons: "Better food choices. Better entertainment options."
Pros: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Cons: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Cons: "Flight 30 minutes late"
Pros: "Amazing crew members. The seat was comfortable."
Pros: "Amazing crew lounge just great airline"
Cons: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "I was given an exit row at check in. Nobody tried to wake me up during the flight as sometimes happens on other airlines."
Pros: "Crew food excellent"
Cons: "Could not get comfortable in the seats"
Pros: "On time Comfortable seats Great service"
Pros: "Quite quick -clean aircraft"
Cons: "Terrible entertainment options"
Pros: "Boarding and food was ok, staff friendly"
Cons: "Poor communication about delay, old entertainment system"
Pros: "Value Friendly staff Cleanliness of plane"
Pros: "The flight was awesome, the food was delicious and the delay was shot"
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Pros: "Accommodation and food"
Pros: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
Cons: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."
Pros: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Cons: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Pros: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Cons: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Cons: "Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks"
Pros: "Very nice crew Got free drinks and meal"
Cons: "Hard to see tv and watch movies with cabin lights on"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Cons: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Pros: "Organized polite people"
Pros: "Good friendly staff"
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Cons: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Pros: "First class airline"
Cons: "decor inside plane looked a little dated"
Pros: "Nice modern plane. Toilets kept clean by staff"
Cons: "Kosher meals very poor"
Pros: "Comfortable 787 with large windows and self-dimming LCD blinds. Frequent and courteous food and refreshment service."
Cons: "Fully packed flight. Couldn't find the cool toy shops at Narita airport."
Pros: "The food the stuff"
Pros: "Flying in 747 again"
Pros: "Seat was very comfortable and to my liking. Will always fly Thai Airways"
Cons: "I liked everything and was a fantastic experience to fly Thai Airways"
Pros: "the flight Vientiane-Bangkok was very good but departed 1 hour late. However the delay was very well handled: the assistant told me when I checked in and put a "hot transfer" tag on my luggage. A person was waiting at Bangkok airport and took me and another passenger through the transfer and both my luggage and I got into the second plane despite the very tight connection. Well done and thank you"
Pros: "Felt like I was at a 5 Star Hotel rather than sitting on a plane"
Cons: "Service bad, Food bad, realy loose Quality. I have more then 40 Thaiairways fliGHT in a year."
Pros: "Thai Airways won our hearts with excellent service and passenger comfort."
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
Pros: "Everything was amazing"
Cons: "Everthing was great"
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "Very good entertainment system."
Cons: "Food was horrible. No drink service. Old seat."
Cons: "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Cons: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Cons: "flight always late as usual"
Cons: "all except the seat - always delayed"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "My cabin bag got lost and theres no way to track it. Complete outrageous."
Cons: "Everything. Worst experience of my life"
Pros: "Familarity with airline"
Cons: "Limited food options. No drinks service."
Pros: "All the flights had bad Kosher food"
Pros: "Overal, very pleasant flight."
Cons: "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
Pros: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Cons: "All was gud . Can add little bit for vegetarians food choices."
Pros: "On time departure and arrival, in flight service and comfort."
Cons: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Pros: "Can't say anything was better or outstanding."
Cons: "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
Cons: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"
Pros: "The Stewardesses were polite"
Pros: "Superb crew and excellent service."
Cons: "Crew was always in hurry"
Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"
Pros: "Service is good."
Cons: "Wash rooms are limited"
Pros: "Plane left almost 2 hours late otherwise everything was excellent."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "Chicken rice"
Cons: "Mess in TPE"
Pros: "CREW AND PLANE"
Pros: "The economy seats where comfortable even with a15 hours flight , food was great and warm.Crew were very helpful"
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Cons: "The flight was delayed and the food was not good"
Pros: "Great crew. Super friendly."
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . The route of he flight was long"
Cons: "1-hour delay due to inclement weather"
Cons: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
Pros: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Cons: "A glass of wine or beer would have been lovely."
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Cons: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Pros: "Nice flight great service"
Cons: "I like everything"
Pros: "Service is good."
Cons: "Food is too simple."
Cons: "Flight was delayed."
Cons: "Veg meal and breakfast quality was not good. Delhi to hong Kong and from there to LA. Crew member service was not good for economy class."
Pros: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."
Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Pros: "The crew was great."
Cons: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Pros: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Cons: "Got me there, no worries."
Cons: "Slow check-in not very comfortable seats and food was awful."
Cons: "More chairs at boarding gate in Bangkok, please"
Pros: "The entire flight was pleasurable. The crew was outstanding."
Cons: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Pros: "This plane is in much better shape than the last one."
Cons: "Flight delays seem to be a common thing with VN airlines"
Pros: "Great service"
Pros: "Everything was great."
Cons: "Everything was up to part"
Cons: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Pros: "Movies, crew"
Pros: "Attentive crew. Good communication. On time."
Pros: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Cons: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Pros: "Comfy seats and blankets! Left and arrived on time."
Pros: "Food. Food is Life"
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Cons: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Flight attendants are friendly"
Cons: "Food is a bit pedestrian"
Pros: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Cons: "A lack of flight entertainment options"
Pros: "The crew were very welcoming."
Cons: "The flight from Ho Chi Min to Phu Quoc changed numerous times, even the day of."
Cons: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Cons: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
Pros: "Check in service was very good!"
Pros: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Cons: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Cons: "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
Pros: "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
Pros: "On time, lunch served, no problems."
Cons: "No entertainment, but a very short flight, one hour, who cares?"
Pros: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Cons: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Cons: "They charged for overweight luggage; Vietnam was the only country to do this."
Pros: "Check in was easy. Able to check in baggage easily. Staff was kind"
Cons: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Pros: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
Pros: "Flight was on time and crew was professional and polite."
Pros: "Ground and air staff were pleasant and helpful"
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "The plane and food were good"
Cons: "Took a very long time to get checked bags"
Pros: "I had an over all position experience flying with Vietnam Airlines."
Cons: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Pros: "Great staff, clean plane and modern"
Cons: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Cons: "No entertainment"
Pros: "Very professional and very clean planes."
Pros: "No problems. As usual a friendly crew very efficient."
Cons: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Cons: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Cons: "Got stuck on the runway for a while"