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Pros: Nice crew. Smooth flight :)

Pros: Very conformable and quiet.

Cons: Nothing very nice flight.

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: Aircraft very comfortable, superb entertainment system. Crew friendly.

Cons: Crew didn't go out of their way to serve...they did their job capably, but no more.

Pros: more decent food

Cons: seats are not comfortable considering the length of the flight

Pros: Boarding staff is very helpful and friendly and cabin crew also g

Cons: Wanting in transfer area in kuwet airport ( aljazera area )is very limited space not comfortable for the passenger , service not available there it’s like bus station

Pros: Price

Cons: No LCD screen for passengers

Pros: Boarding & departure were fast when the plane came

Cons: Flight delay for almost 3 hours

Pros: I like just the greeting

Cons: Service of the crew

Cons: Proper check in at the surat airport is requiresd

Pros: timing and service at airport

Pros: Seats were not comfortable.

Cons: Switching to business class for better comfort

Pros: Had more room than on BA flight to London

Cons: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work

Pros: Good

Pros: Food , cleaning,

Cons: Connectivity as we have to wait 7!hours @ Colombo airport

Pros: They loose my luggage

Cons: They loose my luggage

Cons: You expect more from business class

Cons: Entertainment was not working

Pros: Plane was fine

Cons: The bus took forever to reach the plane. Food quality was poor

Pros: Newer aircraft. Fantastic service

Pros: The seats and Inflight entertainment was excellent.

Cons: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.

Pros: Plenty of leg room.

Cons: NA

Pros: Flight Crew was excellent

Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.

Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.

Pros: Crew was that much friendly.

Cons: Not mine type food (just a suggestion please to have sri lankan varities)

Pros: All crews they are helpfull

Cons: Food same going and coming times

Pros: The crew were lovely. Great service from crew and good food.

Cons: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.

Pros: Enjoyed the tasty food.

Cons: gaps between seats were unbearable and have to think twice whether to travel again UL 208.

Cons: Air conditioning was poor

Pros: everything

Cons: Pilgrims respecting people who are in flight

Pros: I don’t like the delay

Cons: Timing

Cons: Time ,, always the time

Pros: Nice and smooth

Cons: NA

Pros: Crew was nice

Cons: Waited in bus for long time while they were cleaning the plane

Pros: Crew is great

Cons: Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon.