Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"
Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Pros: "Good food and comfortable seats"
Cons: "Boarding was confused and disorganized, but that seems to be a common problem with ground staff at all Indian airports"
Pros: "Flight crew & food"
Cons: "Need avoid delay flight, it’s hard to catch connecting flight"
Pros: "Amazing flight and service. Would fly Emirates all the time if I could."
Cons: "There is nothing to improve. I wish other airlines can learn from them."
Cons: "You don’t need to have seats next to lavatory. The area was stinking even before the plane took off."
Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Cons: "Maybe the only thing the tea was not hot enough."
I liked the food and services provided. I think the seating should be updated cause it’s to congested for economic class.
Pros: "Nothing"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Cons: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Pros: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Cons: "No comment."
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Cons: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."
Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."
Pros: "seat was quite comfortable"
Cons: "it would be better if they have and give a blanket to passengers when some of them need"
Pros: "Plane seemed to be brand new"
Cons: "The cabin crew will not let anyone change seats. even after take off. I moved to a row with empty seats and was told I had to return to my ticketed seat."
Pros: "The crew was very friendly and helpful.. and I really enjoyed the food..it was delish.Thanks, AZAL."
Pros: "All good"
Cons: "Visa delays in the airport , should be appliend online and take it before leaving"
Cons: "we were flying from Baku to NYC with 8 month old baby and they refused to provide us with the front row sits that are normally designed for the passengers flying with the baby. Even though nobody claimed those sits, flight attendants asked us to upgrade for 30 USD. Worst experience ever."
Pros: "Aside from the review below, the rest of the crew members were plesant and helpful, and the aircraft comfortable."
Cons: "There was a family with 11 children on my flight. For some reason they didn't all have seats together, and as there was an entire empty row (in the same economy class as their original seats) the mom of the family took the liberty of sitting in it with her and her small children. The crew was extremely rude about this and demanded they move, even as the mother was almost in tears explaining how her 3 year old and 5 year old cannot sit alone. I was highly disappointed in above crew members."
Pros: "The comfort in business class is wonderful, plenty of room, pretty good food, and an overall pleasant experience."
Cons: "To say I didn't like the crew would be in accurate. I did like them, though there was a feeling warmth and welcoming that was missing from their demeanor. It may be cultural. While the food was pretty good, there's room for improvement."
Cons: "Ate th first meal and spent the last few hours of the flight having food poisoning. Horrible"
Pros: "That I was moved to emergency exit"
Cons: "That I could not reserve a seat at any point before check in, that they couldn't change my seat on the connecting flight, that people were very loud and changed places on their own."
Pros: "I did not like the serivice provided inboard at all no one is smiling and they just want to finish their job and go home"
Cons: "I trave 3 times within 3 months and I could not do my memebership either in the airport or online every time I ask in the staff in the to revolve the problem but I do not get the halo I need it now I lost 3 trips with out airmilles record or benift. It is really very bad experience in my life ever."
We so appreciated that our connecting flight waited for 6 of us!!!
Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pros: "Best food I've ever had on an airline! Great flight. Not too full."
Cons: "Arm rests didn't lift all the way up on the plane."
Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Pros: "A good airline and a good flight. Lots of entertainment options."
Cons: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."
Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Cons: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Pros: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
Pros: "Food was great! Crew was excellent and I loved entertainment choices!"
Pros: "Overall the flight experience was very good"
Cons: "I was soooo upset that the check in person when I was about to board the plane couldn't help me to change the seat number. Why is so Hard? Just switch numbers with other people and tell them the changes. US flight do that why Turkish flight doesn't!! Most of people fly alone, its that easy."
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Pros: "The food and service were pretty good. The entertainment was good, and the crew very helpful."
Cons: "The boarding process was terrible. We were checked out and processed 7 times! The questions we were asked were so ridiculous that at some point I started laughing. The official wanted to see my itinerary since I left the US, and all if the places I had visited! (That was a month after the start of my trip since I was on my way back from my vacation). The seats are made for people who are 5 feet tall and skinny. The airport was so busy that we had to Wait inside the plain for over an hour because there was (taxiing traffic) and could not get on the take off Lane."
Pros: "Crew was very good."
Cons: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."
Pros: "Again the service was amazing and great food in a 2 hr flight"
Cons: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"