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I was bumped to first class so I got some food. It was OK. Entertainment is whatever you bring with you since there are no seatback screens.

a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting

It was a bus not a flight. Okay bus ride.

All was pretty good, but we had to sit in the tarmac in CLT for an hour after landing because there was no gate open for us.

It was a good regional flight. Bring your own iPad or iPhone to connect to the plane's wifi for movies. There were just some cookies for a snack. The plane is parked on the tarmac and you'll take a bus to the plane, and carry your carry-on up the steps to the plane. Sao Paulo is the country's main airport. I wouldn't expect to be taking a bus and walking up steps to the airplane at the main airport. The plane was a modern 737 Max 8 and comfortable and clean.

When the first leg of my American Airlines flight from Atlanta to Miami to Sao Paulo to Brasilia was cancelled because of a tropical storm in Miami, American Airlines put me on Delta Atlanta to Sao Paulo where I caught my original Sao Paulo to Brasilia flight. American Airlines could have put me on a flight the next day or even 2 or 3 days later. But, the agent went above and beyond and made sure I got to Brasilia on time.

The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.

Good with British Airways - terrible with American Airlines! Stood at gate for “mechanical problem” - plane delayed. Had to check my personal belonging with 5 empty bins available in plane, desk staff rude!!! Toilet not working- asked “to use working toilet sparingly - it may overflow in cabin!”

LATE LATE LATE!!! Plagued by late AA flights on this trip. Such a drag. This one was by far the worst.

Cold air blew constantly on my legs almost making me numb.

Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.

Flight was cancelled and other being told it was cancelled there has been no other contact.

Poor , i missed the next flight to new york . We stayed inside the plane for almost 30 or 40min

Very frustrating trip. From Rome to boston , and i missed the next flight to new york

Everything was fine except the food. They really need to work on the quality of the food.

They are nice personal and as sky silver medaglia member love Delta air and partner

I’m disappointed with ITA Airlines. I feel their planes are outdated. I upgraded to Premier economy and there was very little “Premium” about it. I flew on SAS in Premier economy and that is a great experience. I do not recommend this airline.

Cancelled my ticket and was never told and showed up to airport

ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.

Boarding in Rome for the Venice connection was disappointing. Very hot after a long flight, being herded on a crowded, unairconditioned bus to be transported to the tarmac for boarding for our connection. ITA you can do better than this, especially for international passengers!