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Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.

Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.

The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.

The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

Aircraft was new. Food so so, especially vegetarian was very disappointing.

Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..

Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!

The flight was very bad, the food and the staff was very rude. My last time with them

Would have liked to have Wi-Fi on the longer flight (nyc-Warsaw)

The customer service and the flight experience were very good!

Will never fly American Airlines business class again. Medicore service and very old aircraft.

It all went very smoothly, love the new planes and cabin crew upbeat and friendly Food ok, but that is the hardest part of it all

There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.

Our connecting flight was cancelled and it took us 15 hours to reach our destination.

Extremely low quality food. Ordered muslim meals but got vegetarian meals instead. Muslims are not vegetarian, they love meat as much as any other non-vegetarian person, so make a decent effort to get halal meals. Regardless, the vegan sandwich was absolutely tasteless. I am pretty sure the company making that sandwich does not even do a taste test itself

All good- I love BA and the professionalism of the crew and pilots.

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.

LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.

The staff were helpful and polite, seat was comfortable, plan was clean.

Boarding it group 6 is unreasonable for gold members of codeshare airlines. Lots it luggage compartments full of crew and other bs. 6 rows of passengers no stowage

Crrew great. Seating space getting worse that worse. Food awful

Staff was good on flight - helpful and pleasant. Food was good too. Bathroom situation not good - long waits even though we were in Premium Economy. Transit from previous flight was horrendous in Frankfurt! Aircraft taxied forever after landing, bus ride from plane to airport building was forever, then had to take train to Terminal Z, had to walk miles to get to Security Check, lines were unbelievably long, then further walking to gate. Barely made it even though I had a stopover of 1 hour and 40 minutes!

Lufthansa was great, out of my own financial limitations I had to be in economy, it’s really tough on my back for long haul flights

Aircraft felt very old and business class was not as nice as on other airlines. Also 3 of the 4 flights on this trip were delayed.

They did not serve my special meal request after departure of airplane

Lufthansa was horrible for disabled folks. My wife had hell of a time making it to the flight in Frankfurt. The airlines is not at all caring to the disabled. If that were in USA I would have sued the airline for not meeting the disability Act clause. No way we are going to go in Lufthansa again. Hari S Doss

My husband had a surgery sometime ago but had to stand for more than 2 hrs in the line just to check in, drop baggage and pay for excess. The staff is toooo slow leading to long ques. This made our journey very stressful to begin with. Had to literally run at the airport through the security check and to the gate in spite of reaching 3 hrs before the flight. it was almost time to board by the time we finished checking in our bags

Not good due to rebooking automatically to a connection flight having very long duration due to 1st flight delays. Also seat booking originally paid by us and while rebooking time every family member was given different seats.

Flight was cancelled due to maintenance issues. It was a nightmare to get an alternate flight back home.