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Pros: Crew were very friendly

Cons: The aircraft was 21 years old and showed every minute of its 21 years. Economy class is very bunched. On board food was average at best

Pros: Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!

Cons: N/A

Pros: British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere.

Pros: The crew was nice

Cons: Nothing

Cons: Flight delayed Bad management. Bad food. Stomach upset after having food on flight Poor service. Never fly jet airways!

Pros: On time and comfortable flight. Service was ok, could be better

Cons: Food can be better.

Pros: Food was great and staff was polite.

Cons: On the flight from Mumbai to London I was seated in front of an elderly couple. The man had a disability and was distrubing me all night, using my seat to get up out if his chair. He really should have had disability seating. The staff kept telling me to put my seat up at various times to accomodate. They should have moved them to another seat as there were some empty seats in various places. He needed seating more accomodating for his disability.

Cons: Too short connection time. Security Check during transfer was very bad. Taken the small carry on away from passengers even when there is space in the cabin inside, and they put the carry on into the checked-in baggage. Food is very bad. Lost one Checked-in Baggage, realized it when reached Mumbai.

Pros: Everything

Pros: The flight going to Milan was great. Crew and flight was great.

Cons: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

Pros: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.

Cons: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way

Pros: If AirItaly continues in this fashion they will outpace other airlines to Italy. Great crew, delicious food.

Cons: Entertainment package was not too good. Needed better movies or a bigger selection.

Pros: If AirItaly continues in this fashion they will outpace other airlines to Italy. Great crew, delicious food.

Cons: Entertainment package was not too good. Needed better movies or a bigger selection.

Pros: Pre pay for all luggage. iN advance. Othwise $58 Euros each way. Joke. And if you are not of Italics an decent they treat you lousy.

Cons: The luggage policy is not clear. Appears you pay your bag if overweight. But not. They charge $58 Euros each way

Pros: The flight going to Milan was great. Crew and flight was great.

Cons: Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

Pros: I liked that it was short

Cons: The ride was so bumpy that I got sick

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

Cons: The pplane was two hours late to depart due to technical issues.

Pros: We left early

Pros: Everything good

Pros: The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service

Pros: Service ,food

Cons: Boarding take long time

Pros: Food good. Staff friendly.

Cons: Kid sitting behind me was kicking my seat.

Pros: The flight was on time and the crew was professional. The food and entertainment was good.

Cons: It is too cramped in the toilets and seating area.

Pros: The travel plan E ticket did not contain luggage entitlement is not mentioned properly. On contacting the customer service agent on 5th Dec, 2018, he could not give satisfactory reply and he has further suggested to call Jet airways for actual entitlement of checked in baggages. I expect the booking agent should advise passengers correctly on these issues including transit visa requirement in some stopover countries

Pros: On time and comfortable flight. Service was ok, could be better

Cons: Food can be better.

Cons: Flight delayed Bad management. Bad food. Stomach upset after having food on flight Poor service. Never fly jet airways!

Pros: spacious, clean, friendly staff

Cons: nothing