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Pros: "Seat super comfy"
Cons: "All okay"

Cons: "Entertaining in English"

Pros: "I had a nice exit row seat so that was nice"
Cons: "The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long"

Pros: "No... no... no...."

Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."

Cons: "Please contact me immediately!"

Pros: "Smooth ride"

Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."

Cons: "Almost missed my flight - they could not locate me as a ticketed passenger"

Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."

Pros: "Very helpful staff. Easy check in. Comfortable seats."

Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."

Pros: "Inspire of bad weather, the pilot executed a perfect landing !"

Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."

Pros: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Cons: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."

Pros: "Courteous and professional flight attendants"
Cons: "Long gap between meals. At least they could have provided juice or snacks in between meals"

Cons: "Everything was great!"

Pros: "Best customer service"

Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."

Pros: "The service, more leg rooms and flight attendants were very friendly."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "This was the best flight I have ever been on. The crew was so friendly."
Cons: "Absolutely no complaints."

Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."

Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Pros: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."

Pros: "Food & entertainment"

Pros: "Very good premium economy seats and airline service was excellent - highly recommended"

Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."

Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."

Cons: "being moved"

Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"

Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."

Pros: "Good flight! Confirtable seats, polite crew."

Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."

Cons: "none"

Pros: "Politeness of staff, cleanliness, promptness and efficiency."

Pros: "I loved how accommodating the flight was. I would use JAL from this point forward if possible."

Pros: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."

Pros: "All is well"
Cons: "Everything is excellent"

Pros: "Yes"
Cons: "Good flight"

Cons: "All good"

Pros: "Everything."

Pros: "Everything."

Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"

Pros: "Seat was very comfortable and the flight was on time."

Pros: "Very comfortable plane and entertainment offered is excellent"
Cons: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."

Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."

Cons: "Legroom"

Pros: "Crew was excellent."
Cons: "Food."

Pros: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Cons: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."

Pros: "everything"
Cons: "nothing"

Cons: "Internet kept cutting off despite me paying."

Pros: "I liked how kind and attentive the staff were."
Cons: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"

Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"

Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."

Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."

Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Pros: "service and staff was polite & friendly"

Pros: "Crew were friendly"
Cons: "The flight was cancelled had to wait over a day for another flight, communication was poor,"

Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."

Pros: "Everything"
Cons: "Long hours from Doha to Atlanta"

Cons: "Probably the best flight crew I ever had the pleasure of being with."

Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."

Pros: "Hospitality"
Cons: "NA"

Pros: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."

Pros: "great service, food, friendliness of staff, clean plane"
Cons: "nothing"

Pros: "N/a"
Cons: "N/a"

Cons: "Very uncomfortable seats- Space between seats is very tight"

Pros: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Cons: "Nothing"

Pros: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Cons: "Not one thing!!"

Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."

Pros: "Comfort and service"
Cons: "Food breaks should be more"

Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"

Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."

Pros: "Food quality needs to improve, some chairs can't recline."

Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."

Cons: "No upgrades. Worst flight."

Pros: "Excellent customer service, smooth boarding, good food."

Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."

Pros: "I was the third person in the line. The ticket agent couldn't find my ticket as multiple tickets were booked on my name and all tickets showed X mark. After 20-30 minutes of wait, I finally got my ticket but the security and custom lines were very long by that time. Never flying Qatar again."

Cons: "I had to ask for wine to 3 different hostess's"

Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."

Pros: "Good staff and service"
Cons: "Require more leg room"

Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."

Pros: "Movie selection was good."
Cons: "Everything else. Boarding was chaos, Ground crew should show authority while boarding passengers."

Pros: "It was nice service and hospitality"

Cons: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."

Cons: "No delay in boarding"

Cons: "More help for missing the flight."

Cons: "There is nothing to improve. I wish other airlines can learn from them."

Pros: "All was good. Check in was smooth"

Pros: "Emirates is always amazing"
Cons: "Business Class, lol."

Cons: "You don’t need to have seats next to lavatory. The area was stinking even before the plane took off."

Pros: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Cons: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."

Pros: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."

Pros: "Yep crew very good .and kindly. Seat super comfort."
Cons: "There no usb charging on dubai airport."

Pros: "Yes all things are good"
Cons: "Very good experience"

Pros: "Was ok"
Cons: "Water bottle to all the passengers."

Pros: "entertainment was great!"
Cons: "Not much to eat for a vegan."

Cons: "Shitty boarding like in all India airports"

Pros: "Ice entertainment is great"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Pros: "Service."

Pros: "Everything was very good."

Cons: "Seats are less spacious for me since I’m 6 feet tall"

Cons: "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"

Pros: "We like everything, was good experience All over"

Pros: "Clean flight friendly crew but at times they ignored Some senior passengers by asking for juice and they just passed away."
Cons: "Food options could have been better such as better sandwich bread."

Cons: "Boarding announcements weren’t clear and boarding was not separated by zone."

Pros: "Good food."

Pros: "I've flown on Emirates multiple times now and I have had a great experience each time"

Pros: "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."

Pros: "Good flight and easy transfer."

Pros: "Everything"
Cons: "Nothing's"

Cons: "Broke my bags."

Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."

Pros: "Friendly crew, great extras, great food. Superior experience with this airline."

Cons: "not upto the mark."

Pros: "Food nd entertainment"
Cons: "Boarding"

Cons: "Baggage collection slow still waiting"

Pros: "Very clean and comfortable. Staff very attentive."
Cons: "Many sick passengers on board."

Pros: "All was good"

Cons: "I watched only one movie, but the selection seemed good."

Cons: "Due to visa processing delays I couldn't return back"

Pros: "It was good"

Pros: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"

Cons: "need more leg room and ability to recline"

Pros: "Normal checking process completed and waiting at gate early."
Cons: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."

Pros: "Everything was terrible"

Cons: "The flight was canceled and the staff had no idea how to rebook."

Pros: "Everything"

Pros: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Cons: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"

Cons: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."

Pros: "Availability of choice of meal (vegan)"
Cons: "Crew behaviour in general"

Pros: "Boarding announcements somewhat vague - not repeated often enough"

Cons: "There was a delay in landing that resulted in missing my next flight to Dallas. I had to book another ,really expensive air ticket immediately for the next available flight myself. No assistance was provided. Incurred huge loss and inconvenience due to the delay. The staff was very inconsiderate."

Pros: "Flights were on time."

Pros: "Crew was very helpful"
Cons: "More entertainment"

Pros: "More or less on time"
Cons: "Outdated aircraft. Flight took longer than usual."

Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."

Pros: "The kindness of all people working on Swiss was very special"
Cons: "The food was not very special, but the chocolates were awesome"

Pros: "Seating was good. Crew was good"
Cons: "Food could be better"

Pros: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."

Pros: "The crew was friendly and polite."
Cons: "The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS."

Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Pros: "Very little."
Cons: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."

Pros: "I love SWISS"
Cons: "The touch screens are outdated and difficult to operate, especially when it comes to games"

Pros: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Cons: "As always, the economy chair area are small but roomier than other airlines."

Pros: "Service was great and the flight very smooth. Great flight!"

Pros: "On time performance with better than average crew with standard service"
Cons: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."

Pros: "Special GF meals care on board, friendly staff, good food and drinks"

Cons: "Sardine can."

Pros: "choice of movies were very bad"

Pros: "I was very happy with the overall experience"
Cons: "The crew could have been a little more helpful"

Pros: "Great service; Very comfortable lie flat beds with lots of leg room"

Pros: "Amount of times drinks, water, was served."
Cons: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."

Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."

Pros: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."

Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Pros: "Excelente"
Cons: "Excelente"

Cons: "Seats too small. Staff not friendly"

Pros: "Service."
Cons: "Not enough leg room."

Pros: "Excellent service, comfortable, clean, on time."

Cons: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."

Cons: "The bar between the seats is not going up all the way"

Pros: "Very accommodating"

Pros: "Comfortable and safe flight"
Cons: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"

Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Pros: "Check in, crew were friendly enough"
Cons: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."

Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."

Pros: "Crew were organized and pleasent. Lots of food."
Cons: "Seats in economy are tight."

Pros: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Cons: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"

Pros: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."

Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."

Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"

Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."

Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Cons: "Nothing"

Pros: "Crew was very nice & humble"
Cons: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."

Cons: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"

Pros: "good entertainment and many options on the tv"
Cons: "The seats are very uncomfortable"

Pros: "Nice crew, good food!"
Cons: "NO INTERNET!!!"

Pros: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."

Cons: "They didn't let me on the flight because I'm disabled pure disciminati"

Pros: "This was simply the best flying experience I have ever had in my life! From the courteous,professional and always available cabin crew to the comfort of the seat,from the quality of the food to the cleanliness of the craft, everything was just perfect. I traveled in economy class but it felt like king. I will make sure to fly SWISS again!Great great job!"

Pros: "The whole flight process was a nightmare! From the counter check in to baggage claim."
Cons: "There should have been a children's area that was double insulated from the rest of the very full and crowded flight."

Cons: "Nothing"

Pros: "Very organized"
Cons: "Very uncomfortable seating"

Pros: "The service and patience"
Cons: "Everything was great"

Pros: "Being on time"
Cons: "Nothing you guys did great thank you so much."

Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"

Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."

Pros: "such a big difference in size of aircraft, very comfortable and great crew."

Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."

Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."

Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."

Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."

Pros: "The crew were all excellent"
Cons: "Dinner choice was poor. Starter was just a few salad leaves."

Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."

Pros: "The crew where awesome and catered to every need and requirement."
Cons: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."

Cons: "More leg room"

Pros: "Crew were wonderful when I was nauseous from turbulence"

Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"

Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."

Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."

Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"

Pros: "Service, meals, friendly and attentive FAs"

Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"

Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."

Pros: "simple easy boarding. Jumbo 747 is always a nice experience."

Pros: "good plane and timing"
Cons: "meal was not served according to the request and no sound support from the staff"

Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."

Pros: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Cons: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."

Pros: "Service"
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"

Cons: "given milk yoghurt with VGML breakfast"

Cons: "Food was terrible"

Pros: "The food was AMAZING. No, seriously. Everything we had was great."

Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."

Pros: "Everything!"

Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"

Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."

Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."

Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."

Pros: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Cons: "Sound didn't work on some of the entertainment choices"

Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."

Pros: "nothing"
Cons: "this is not an airline, this is a bus company"

Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."

Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"

Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"

Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"

Pros: "Very good on board services and nice crew"
Cons: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."

Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."

Pros: "The ground staff at Delhi was very helpful in giving us a new flight ticket for the next day for free eventhough they maintained that it was actually Air India's responsibility."

Pros: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Cons: "Wish the arrivals lounge was open for flights arriving in the afternoon."