Miami Hotels

Loved the location, restaurant and bars

I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late

The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again!

Price for parking is steep.

Huge room with all modern amenities. Really funky bathroom. Lovely views. Wonderful staff.

Room had some small hiccups, including problems with the toilet and a cockroach.

I enjoyed the view

I did not like that its a five star hotel but the rooms aren't designed as one.

Nothing

The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again

The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel.

Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.

Room was nice and staff were very helpful.

What is the deal with the parking? Parking lot in the building as well as other structures surrounding the building were all empty yet they were charging $30 a night to park. Don't understand how this is a thing.

Great location in Brickell. Close to Metromover and the bay. Rooms start on 16 so you definitely have a view. The Bar@25 is awesome. Priced for the view, but you won't find it anywhere else.

The lobby is on the 25th floor, but the guest rooms were below so you need to use a different elevator to get to them. The carpetting was dirty in the halls. The reqding lights in the room were old and only some of them worked. The radio was old and not compatible with newer iphones.

Roomy. Clean

The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view

We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.

I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return.

Tub & size of the room

Great pool area

It would been nice if breakfast was included

Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing.

The paid parking is a bit of a pain in the neck

Ambiance was good. Staff was courteous. Breakfast was excellent.

No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!

I was pleased with the amenities and cleanliness. The location was also a major plus.

Parking was not included in the service offering neither wqs internet.

Everything

I liked the design, the waterfall and fish. Having a restaurant and bar inside the hotel added a nice touch, because of the hotel's location. I also liked breakfast and the happy hour. I will recommend Embassy Suites.

Location

Rooms were good size and they catered to our changing schedule.

The main restrooms on the first floor were direty.

Could not get room service. No free internet No wake up call

I liked the price

I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.

The staff was friendly and efficient, The room was well equipped. Plugs were well placed and enough for my electronics and the TV had a sleep timer which I like.

The toilet had to be rattled to stop it from flushing and the hair blower kicked off and I couldn't get it to go back on, using the switches the causes it to go off. It could have had more, brighter lighting. there was only coffee for one cup.I wanted to tell them about the hair blower and toilet, but they were too busy and my shuttle arrived.

Place was clean, and good location.

Price... kyak charged $200 for a Saturday night. Called to book the same room for a second night sunday direct and was charged $150. Cancelled Saturday due to a cancelled flight. Then after arriving in miami Saturday night at almost midnight after finding another flight I was charged $240.

Clean hotel. Clean updated room

They could not find my reservation I booked through Kayak. No record of it in their computer. This caused a delay in access to my room. At times the lobby was a bit noisy with loud music

Location!

The room and the bathroom was way too small, the window was above our sight so couldn't see anything outside. I would not suggest anyone stay there. I did not enjoy my stay at all.

Location for short trips to South Miami

Limited staff during late night / early morning hours

Location

Out-dated, Needs renovation. Front desk person was not pleasant or helpful. Could not temporarily check luggage at hotel.

Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise for me. Also, at the front desk they did not ask me if I was a member of the Marriott hotels, I am, so I could have given them my name and number to add points or miles.

The service at four seasons is exceptional in every area. An amazing experience.

Everything was perfect

Amazing staff, great dinning

The room was comfortable

Staff is good but need to be a bit more friendly

Great location. Staff seemed busy but helpful both in person and when I called in advance about our visit. Beautiful view of the riverfront.

Breakfast was not particularly well-received (e.g. they had powdered eggs instead of the real thing).

Pretty clean room. King room was a nice size. Liked the fridge and microwave.

Horrible views and could be a bit cleaner..wanted better pillows.

Excellent location for a short stay. I was doing a short stop for my trip and this hotel seemed excellent. It didn't disappoint.

Bathroom was a bit old. Other than that the room was OK. Lift was old too and about to break.

They make me feel like a queen

It's not on the beach.

Staff was very helpful. To go breakfast bags were nice, since we had to leave before the hot breakfast service started. The room was comfortable and nice sized. The deal on leaving your car parked while on your trip was great. Shuttle was reliable, location is close to airport, without being too close. Starbucks, Walgreens and Publix are across the street - very handy.

The hot tub wasn't hot! Construction noise was unexpected on a Sunday.

There was a room on my food that was smoking marijuana and it filled the whole floor with the offensive smell . In addition , the hotel staff was not very responsive or accommodating to house guest when told about the situation

The location was very convenient for my business trip and has easy access to/from 836. It has great facilities like the gym and restaurants in the lobby. I also liked the daily rate for self parking is only $7 a day, most hotels I've stayed at charge $20-30/day.

Aging structure, old and small elevators, dirty carpets, slow flushing toilets, cheap bedroom furniture. It's clear that this building (which used to be a Radisson in the 90's) needs a deeper renovation, including the unappealing brown-glass facade. All of that said, for less than $150 a night I think these things can be overlooked at.

Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet.

Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.

The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.

It was a beautiful and clean hotel. The staff was very friendly and helpful!

They are very close to the Marlins ballpark. It would be nice if they offered a shuttle to the games. The parking fee was a surprise.

It's hard to see why anyone would not stay at this hotel if they are visiting the health facilities in Miami. There is a shuttle from the airport to the hotel, and also a shuttle from the hotel to the health facilities, which are also only a three block walk away, if you choose to do so. There are also a few restaurants in the area, and the hotel has a lobby restaurant also, and a large free breakfast. Very comfortable beds, and the room set up (all suites), is really good.

The restaurant food could be improved.

Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places.

WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.

location was convenient.

mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.

This is a great hotel in a great location. We stayed here for 1 night before our cruise. The hotel is right across the street from bayside marketplace. We walked over for dinner and a little shopping. The hotel is very close to the cruise port and we were able to see the ships the next morning from the hotel window.

The wifi is weak, but it was free. I thought breakfast was included, but it wasn't, so we walked over to bayside again to eat.

Location to go ahead to port of Miami

Only problem, my credit card, machine couldn't read, woman would not punch number in manually.

It was clean. The pool view is great. Location is good.

We were in a room that was off from the others. It was small and the finishes were outdated. I am very sure this was an overflow room. I'm guessing that is how you were able to get the low price. They probably don't use these rooms for the guests who book directly through them.

The room, view from room, pool, restaurant, etc.

They didn't tell us when we booked the hotel that they are doing a major renovation to the exterior of the hotel, causing considerable noise and preventing the use of the balcony. This should have been disclosed, and/or they should have discounted the room rate.

Staff was wonderful.

Too short of a visit!

The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

Location to cruise terminal.

$ 43.00 a night to park your car. Ridiculously expensive.

Nice modern clean facility. Great rooms.

Hour long wait in the business center just to collect a package.

staff

Way too much traffic and construction Evidently i also had no flexibility as i booked through an online service that was non refundable but i was not told...so that soured me on the while trip

Walking distance to everything Downtown. Great location!!

Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell.

We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!

rooms were nice, comfortable, location was good for what we were doing

Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..

Location near beach. Good breakfast. Rooms were well equipped, clean and beds were comfortable

Noisy when bar is open Not so appropriate for family with small kids

Need more hearty breakfast