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Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"

Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"

Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Cons: "N/A"

Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pros: "No complain"

Pros: "Good service. Flight went off without a problem."

Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."

Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"

Pros: "Friendly and helpful"

Pros: "Very friendly and polite. Very helpful and on time."

Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Pros: "Comfortable big seats. Great service by crew members. Clean and like new cabin."
Cons: "More variety on audio entertainment may be added."

Pros: "Fast and eady"
Cons: "Couldn't pick seating or check in online so I was separated from my husband"

Cons: "No complaints! Not even one!"

Cons: "No smiling faces of flight attendants. Service was mediocre; food same"

Cons: "Everything was great!"

Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."

Pros: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Cons: "Nothing"

Pros: "Excellent customer service"

Pros: "Very comfortable plane, even full. Polite crew."

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"

Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."

Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."

Pros: "Friendly and respectful staff, great meals, tasty!"

Pros: "Service impeccable"
Cons: "Worst food in the industry. Barely edible."

Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."

Pros: "Free WiFi in flight!"
Cons: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"

Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"

Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."

Cons: "Requested Vegetarian Meals. Didn't get them"

Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"

Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."

Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"

Cons: "Could not enjoy the music and NHK news on the plane."

Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Pros: "Service & Food"

Pros: "Food is great. Crew are very friendly"
Cons: "The touchdown, it's not smooth"

Pros: "Courteous and pleasant flight attendants...exceptional service."
Cons: "Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room."

Pros: "Overall service was good"
Cons: "Entertainment choices were not good"

Pros: "(I have ~30 years flying US domestic and International). Flying JAL is always a wonderful experience. Their staff always seem to have a degree of professionalism and pride in their work that you rarely see on US based airlines anymore. That's not to say US airlines are terrible, JAL is just better. They are generally more expensive than other airlines but when you're stuck in a metal tube for 10+ hours each way, it's worth it."
Cons: "None."

Pros: "Flying with JAL blew my mind. From checking in at the counter to leaving the aircraft at our destination, the customer service was the best I've ever experienced flying."

Pros: "Flight attendants were friendly and polite."
Cons: "The inflight food was not good, seats a little uncomfortable, inflight entertainment was disappointing (movie selection)."

Pros: "Avrithing"

Pros: "They greet you so warmly just like in commercials. They had my low lactose meal ready and were wonderful about it."

Cons: "I didn't think it necessary to give a low score for entertainment or food even though there weren't either. The flight is so short, they both aren't needed. One thing however, I have been to the same gate twice on my travels out to Fukuoka and the temperature in the waiting area is unpleasantly warm. I always end up fanning myself and have noticed other people doing the same. Other than that, the flight was fantastic."

Pros: "Food and entertainment"

Pros: "Dreamliner"

Cons: "USB port was not working."

Cons: "Lack of crowd control at the gate during boarding. Ihad to"

Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"

Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."

Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"

Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"

Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"

Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"

Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Pros: "Over all great"
Cons: "Nothing"

Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"

Pros: "the trip coming and going from Kuwait was very pleasant"

Pros: "Great on board bar"

Pros: "The crew was always present. The food was good too."
Cons: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."

Pros: "Seating"
Cons: "Food"

Pros: "It was something unexpected"

Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"

Cons: "delayed flight"

Pros: "Excellent crew and service"

Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."

Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."

Pros: "food and courtesy of the staff"
Cons: "nothing"

Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"

Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "No problems at all!"

Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"

Pros: "Great service"
Cons: "Seat comfort"

Pros: "The service was great"
Cons: "Nothing"

Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"

Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."

Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."

Pros: "Great"
Cons: "Non"

Pros: "Quality entertainment."
Cons: "Staff did nothing about crying children for the entire flight. Food was awful."

Cons: "Na"

Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."

Pros: "Very good entertainment selections, friendly and helpful crew, good flight time, large brand new aircraft."
Cons: "Seats too firm"

Cons: "I had to track down a flight attendant in order to get the dinner. They seem to have asked most other people, but just went right by me until I caught their attention."

Pros: "Staff wonderful,"
Cons: "Entertainment system old, malfunctions"

Pros: "Things I liked: 1) Ample leg room in economy. I liked the 3-3-3 seating arragement. The cabin was very comfy. 2) Friendly staff overall 3)Good quality food"
Cons: "1) The reading lights for my seat didn't turn on despite repeated reset by airline crew. Ditto for all passengers in Row 31 D-F. 2)Antiquated personalized screen for entertainment.When compared to Etihad and Emirates, this is way below par. 3)I was told mango juice was not available only for them to serve it later with regular meals. 4) I had left my coat with staff at the front to be picked up on my way out. While other airlines wait with the coat on your way out, Qatar made me wait to hand over my coat. I was one of the last passengers to deplane."

Pros: "Shortest layover, food, entertainment"
Cons: "Blankets not provided unless asked for (in a night flight)"

Pros: "Food and in cabin service was good."

Pros: "Crew was very friendly and helpful"
Cons: "Only two meal were served for 14 hours and food portions were very small. Also the meat (chicken) that i got in my gluten free meal was very dry couldn't eat at all.."

Pros: "Flight started in the evening and all the lights were dimmed to create a sleeping environment right after the meals was served. This provided enough time to really relax and sleep through the flight without any destruction. Throughout the flight, the service was friendly and the meal quality was good."

Pros: "Crew was very courteous"
Cons: "Didn't like the comfort, and what entertainment?"

Pros: "Excellent service, in-flight entertainment selection was wide and good. Little goody bag they hand out was convenient. Meals were quite good, definitely a lot better than average in-flight food. Really nice baggage check person ensured we had great seats and overall experience was really good."
Cons: "My wife's speakers weren't working, we tried both of our headsets in her output and anything with even a little base was super crackly and un-listenable. We ended up sharing headphones and a screen, which was awkward on a 13 hour flight. Otherwise, everything was fantastic!"

Pros: "Excellent 10"
Cons: "Good 8"

Pros: "Boarding was alright nothing special"
Cons: "I didn't like the crew, the main fact was that they forgot about me, they offers everyone else drinks (skipped me) they handed out everyone food (skipped me). I asked a passing crew member for just some water and I got incredible attitude and the guy totally didn't come back with anything, after everyone got their food and the crew disappeared I rang for them and it took them to the point of grabbing everyone's left overs to come by and see what I was asking for, and when I informed them they skipped me and I didn't get anything not even a drink, they said they didn't skip me and they passed out all the food to each person. At that point it was obvious to prove them wrong with everyone around me done eating and I didn't even have a cup or plate. Then they said I didn't want food when they came by............ -_- I'm not an idiot and I wasn't asleep the entire flight which they asked and after a bit of pointless argument they finally gave me some food. It was absolutely the worst experience I have ever had with customer service in my life and emerits is the front page of it."

Pros: "Emirates is by far the best airline I've ever taken. The service, hospitality and demeanor of the staff is outstanding. The aircrafts are well maintained and the food is good :)"
Cons: "Nothing."

Pros: "It was comfortable"

Pros: "We loved everything about this flight. It was comfortable, crew was nice and very helpful. Food served was delicious."

Pros: "Crew was nice,food was good"
Cons: "I was not able to check-in online,it gave me the option but then it would say I can't check in online I was given what ever seats knowing before I left America I had all ready made a selection of my seats online they had given me the option so when I get to check in they couldn't find my online check in.....very disappointed if Emirates know they can't keep that promise then don't give me an option to pick."

Cons: "Terrible - my wife was stranded at the airport because of carelessness from Kayak/Vyama and lack of issue resolution capability of Emirates customer service staff! We (me and my wife) booked return tickets on Emirates through Vyama. The flight to the destination was good but I had to cancel my flight back to US because of another business trip. I specifically asked the customer service rep to ensure no changes to my wife's reservation and he acknowledged. To terrible surprise came when my wife was at Emirates counter to pick up her boarding pass and the staff denied it because her reservation was upgraded to Business class but with a huge incremental cost that she needs to pay from her pocket. We are still not sure why and how that happened but looks like someone at Vyama or Emirates dropped the ball and she had to go through both mental and physical agony that lasted through the night and without any resolution. She was told to call different Emirates customer service numbers that no one picked and the whole thing was managed by Emirates front desk staff with utmost unprofessionalism and with a clear issue resolution. After being jostled around for good 3-4 hours, she finally gave up and had to book a next day flight through United where the cost was still a fraction of what she was being asked to pay for the "Business upgrade". This has been such a terrible experience and I hope that there is some action taken from this review."

Cons: "The travels send me a credit card authorisation an hour after I booked the payments was done while I booked and the deadline was 4hr after travels send me that mail. it was midnight so the next day my booking was cancelled by the travels."

Cons: "I had selected window seats for my wife and myself when I bought the tickets 4 weeks ago When I went to checkin, I found that we were assigned different seats in the middle sections and they were not even together Food: When my turn came to be served food, I was told that my Food selection was finished. Sorry. I refused to accept, then the stewardess vanished for half an hour...came back with requested selection: COLD; she seemed to imply doing me a favor saying that it was the LAST one!!"

Pros: "I liked when the flight ended."
Cons: "The food. My seat. The smell. The crappie entertainment"

Pros: "Staff"

Pros: "Crew we're friendly and helpful. Seats were good."
Cons: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."

Pros: "Food and entertainment"
Cons: "Baggage damaged"

Pros: "Good"
Cons: "NA"

Cons: "Food"

Pros: "Nothing"
Cons: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."

Pros: "Entertainment and the seats (leg room)"
Cons: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"

Pros: "so much service, I turned down breakfast."

Pros: "Great flight crew!"

Pros: "Entertainment; Food is ok"
Cons: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"

Pros: "The crew helped me with a duct tape but it wasn't staying"

Pros: "Almost everything !"
Cons: "Had to go and find a steward at one point to find out where my coffee had gone to."

Pros: "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
Cons: "Baggage policy cimmunication"

Cons: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."

Pros: "For emergency cace I cancel my trip can u return my mony Pack please"
Cons: "Efundmony"

Pros: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"

Pros: "Overall experiance."
Cons: "Nothing specially."

Pros: "Very nice staff. The journey was very smooth"
Cons: "NA"

Pros: "Everything except landing"
Cons: "Rough landing"

Pros: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."

Cons: "Service was not as good."

Pros: "Good food and entertainment"

Cons: "Boarding of gate A20 location in Dubai"

Cons: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"

Pros: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
Cons: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."

Pros: "Excellent customer care and attention"

Cons: "got non-vegetarian food in spite of choosing veg. they said they didn't get the request. Unacceptable."

Pros: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
Cons: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."

Pros: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Cons: "All flights were consistently delayed"

Pros: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
Cons: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."

Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"

Pros: "I flew Emirates for the first time. You guys rock. The stewardesses very quick to help with their smiley faces. The Asian vegetarian meal was okay."
Cons: "Why did I not fly with you guys before???"

Cons: "Vegetarian meal was bad in terms of quality and quantity."

Pros: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Cons: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."

Pros: "Everything...food and staffs were great"

Cons: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."

Pros: "Nothing"
Cons: "Awful"

Pros: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Cons: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."

Pros: "Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty"

Cons: "Medicore service tryed almost all major airlines,"

Pros: "Nothing"
Cons: "Many things"

Pros: "nothing much"
Cons: "The crew especially in business class were rude to others. We had an infant and the crew had no milk. the food options for baby was bad."

Cons: "Leg space sucks real bad!"

Cons: "Food problem again. Did not have vegetarian food, even after selecting it online."

Pros: "I needed warm food while on flight but I was not happy food was cold I whish they would serve hot food on flight thank you"

Pros: "I liked that the flight had a small stop over in between"
Cons: "The service was so bad, I asked for water twice and they came to switch off the attendant request button and never gave me water stating its coming in another cart which came about 2 hours later! Considering how dehydrated people get on a flight , this was a very bad service given by them. Emirates takes care of people much better"

Pros: "Crew were very friendly"

Pros: "Space between seats is economy is pretty decent."
Cons: "Over all flight journey was okey. we requested for some milk as we had 2 year baby travelling. The crew never returned back to us until the plan landed. Worst service. I might not travel in Etihad again."

Pros: "the food was good, and the attendants were very pleasant"
Cons: "the turbulents were pretty rough and I wasn't very comfortable in my seat :("

Pros: "excellent flight attendants - very professional; good choices of lunch; more seat pitch than most economy flights; captain kept us informed during the flight of various things - overall a very good experience"

Pros: "Good crew that did a fine job in accommodating economy customers during a two hour delay."
Cons: "No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight."

Cons: "More entertainment and food options. Service not in line with price charged for the flight"

Pros: "The crew was friendly and courteous."
Cons: "Make seats more comfortable and food more tasty"

Cons: "The food was of very poor quality and no alternatives. Went hungry the entire flight."

Cons: "No sweets were served in any meals. Not even a chocolate candy."

Pros: "Overall service"
Cons: "I had to check in my cabin bag"

Pros: "Good air craft friendly staff"
Cons: "Delay in check in more than 2 hours.which was due to system issues.needed lot of followup in spite of all documents"

Pros: "Etihad aircrafts Etihad crew"
Cons: "Indian chech in employee"

Pros: "Customs and immigration check out at AbuDabi"
Cons: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"

Cons: "Too much waiting in queues... Minimum of 2 hours of waiting, Too few counters."

Pros: "Overall very good The flight attendants were exceptionally professional. It went way beyond taken care of customers."
Cons: "Other customers on the flight were extremely rude, spread the dirty things all over the airplane! Need moreupdated movie selections."

Pros: "Food was great. Crew was very nice and it was a very comfortable flight."

Cons: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"

Pros: "They did not took us at team lunge having silver card and kept waiting at general lunge. Not cooperative officer."

Pros: "The service was excellent overall"

Pros: "Friendly staff, nice food and had a great time on the flight"

Pros: "Multiple delays which was due to poor management on the airlines side"

Cons: "total commute time"

Pros: "The food was awesome. The staff was friendly and courteous. Seats were comfortable."

Pros: "Efficient and friendly crew, on time"
Cons: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."

Pros: "What is there not to like? Service, comfort, on-time performance, food, entertainment"

Pros: "Preclerance system in Abu Dhabi"

Pros: "Comfortable seats and neck pillows Good service"
Cons: "Nothing to complain"

Pros: "The service was very efficient and warm. The food was tasty. The team was throughout helpful and prompt."

Cons: "Waiting at Abudhabi before boarding in the passage lobby especially night time in hang over is disgusting. There should be sitting arrangement at least."

Pros: "US pre clearance"
Cons: "Crew was very rude. Food was not good. Meals were served late. No adequate snacks on board"

Pros: "Is very nice is on time on everything ...."
Cons: "Everything is good"

Pros: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
Cons: "THE LEG SPACE 1 OF THE MEALS"

Pros: "Just average flight, nothing so special"
Cons: "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"

Pros: "The food was nice. Vegetarian and non veg options were good for all the passengers."
Cons: "Boarding process was one of the most unorganised and pitiful for passengers I have ever seen!! Baggage check in process was a mess and the crew could not handle it. There were multiple lines at baggage check in for some reason for economy itself. We were guided by crew to one of the lines. Then after half hour, they put our line behind another line that arrived after us! Mismanagement led is to wait for nearly 2 hours at baghage check in. Also, the person at kiosk failed to check me in for connecting flight from Abu Dhabi(I was marked for airport checkin, so web check in was not an option). So when I reached Abu Dhabi, I was told my name was not even on the list!! Moreover I had only half hour layover at Abu Dhabi due to delayed flight from Mumbai . One of the worst experiences ever as it was also our honeymoon!"

Pros: "Cleaniness , food , entertainment"
Cons: "Air hostesses, my daughter asked 3 times for something . They kept saying will give and eventually no manners to come and reply also .. Asked for an extra bun for my 3 year old I was said will come back after the round but again no one came .. Never experienced this with any other flight .. Boarding also with kids was a little difficult when going by bus to the aircraft .. No priorities .. Only pushing .."

Pros: "Didnt make it. Neither did they give me an alternative to the flight."

Pros: "The A380 aircraft is an absolute delight to travel in. Makes the flight very comfortable."
Cons: "The crew was quite unfriendly and refused to provide any additional snacks or drinks after 1st service. Very limited food menu and very little in quantity."

Pros: "Good entertainment options although the screen/controller seem outdated and unresponsive. I would suggest not shutting off the entertainment while on the ground or too early (shut off an hour before landing)"
Cons: "My biggest complaint would be that we waited on the plane for over an hour and a half in Mumbai for late passengers. This caused a ripple effect which made us miss our arrival spot and have to wait an additional 30 min on the plane once we landed. You should never make 400+ people sit on an airplane for 2 additional hours (for a 3 hour flight) because a few passengers did not plan well and were late. That logic was insane to me and incredibly frustrating. That is my only complaint that would actually make me think twice about flying Etihad again. The crew seemed annoyed anytime I'd ask for water. A more western food option would be nice rather than just 3 options of rice and curries. Also the food timing did not line up well (eating fish at 9am)."

Pros: "Nothing"
Cons: "Touch genital no good food rude air hostess and staff"

Pros: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I wasnt expecting the food to be as good as it was. I love their flight progress and flight time."
Cons: "Jet airways disappointed me from Abu Dhabi to Mumbai because it took a while to board then after boarding we waiting over two hours for a delay."

Cons: "movie selection poor."

Pros: "The flight was awesome. A380 is thebest"
Cons: "They didnt have A380 from abu dhabi to SFO which was the longest part of my trip."

Pros: "Food , service"

Pros: "Flight seats and entertainment was good"
Cons: "Overbooking Confirmed flight and seats gets cancelled when you reach airport to board Airports and call center staff is rude, no response when my luggage was missing I will never fly with etihad again."

Pros: "The crew were great"
Cons: "Delayed!"

Cons: "overall"

Pros: "Airlines gave me a hotel and some food."
Cons: "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."

Pros: "the flight was very good for a domestic flight"
Cons: "after almost missing our previous flight do to ticketing errors, we were then delayed three hours in Dallas this trip truly tested my patients."

Pros: "Food was good"

Cons: "Even though we had assigned seats we did not get them. I requested an isle seat and given a middle seat. Boarding was by far the worst I've see in the 30 years I'm flying, no order, you could barely understand the person making the announcements. The entertainment system was outdated (screen size and resolution) as well as the controls were extremely hard to use. The seats were hard to use and lean back. A lot of force was required to even make them move 1 in. The AC system was NOT working. It felt like we were inside an oven. I've repeatedly asked the crew to fix the AC along with other passengers, and their response was we are going to look into it. It took over 2 hours for the plane to start cooling down. By that time I was sweating profusely and had a headache. Despite the fact that we made our reservations 3 months before the flight, we did not have a seat assigned and we had to wait, in line, for over 20 minutes to talk to a customer rep in order to figure out what's the issue with our seat assignment. To top all that my wife was pregnant and there were no places for her to seat while we waited for a resolution to this matter."

Pros: "Friendly crew."

Pros: "The food was good, plenty of water and the crew was very friendly and helpful."

Cons: "I've flown BA before however don't recall my knees pressed up against the seat in front of me and I'm only 5'4"! Maybe this was an older plane? The crew in the area was fine. Awkwardly slept most of it with a coarse old blanket so it all worked out. Can't imagine if any medium to tall persons flying economy. I would recommend requesting the bulk head seat if you cherish some leg room."

Pros: "The pilot kept us informed about the delays"
Cons: "There was no air circulation. Attendants were rude."

Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Pros: "Promptness in service!"
Cons: "Food"

Cons: "Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom."

Cons: "Some of the crew members were rude,"

Cons: "The cabin crew was quite stuck up and unfriendly"

Cons: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"

Pros: "Staff were professional and courteous"
Cons: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."

Pros: "The crew was great."
Cons: "The seats are very close together and uncomfortable. The quality on the screen was poor."

Cons: "This flight was run by American Airlines. A new aircraft and a wonderful crew."

Pros: "Seats are comfortable. Food was good."
Cons: "The lunch was seved just 1 hour before landing and also lunch to breakfast gap was 8 hours. They should serve lunch at least 2 hours before landing."

Cons: "We never made it to Phoenix with BA"

Pros: "Crew"

Pros: "Staff was kind and curteous"
Cons: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."

Pros: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Cons: "I was overall happy with the experience."

Cons: "Entertainment system did not work properly"

Pros: "Crew was helpful and polite."
Cons: "- limited choice for entertainment. - shaky video screen - why do flight to/from India are not docked at a tunnel? Spread the pain of travelling on a bus to all passengers."

Pros: "Excellent food and service!"

Cons: "Food quality poor.They served lunch after 7 hours of breakfast.The Food quality also not good."

Cons: "Food options very poor. Was not asked about veg or non veg just directly served veg. Entertainment on a 9 hour flight was devoid of choices."

Cons: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Cons: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"

Cons: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"

Pros: "Flat bed to sleep"
Cons: "not enough Indian Movies"

Pros: "The crew was great"
Cons: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."

Cons: "Wheelchair was not provided at London and Phoenix locations."

Cons: "No power outlets at seats."

Cons: "N/A"

Pros: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Cons: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."

Cons: "Ned more room"

Pros: "The food was tasty."
Cons: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."

Pros: "The journey Bengaluru to London Heathrow was very comfortable with sufficient leg room. However the journey London Heathrow to San Diego was not comfortable. This is because the seats are so designed that the Seat mounts come in the way of stretching your legs. It is improperly designed which can be checked out with any expert in ergonomics."

Pros: "always friendly and helpful"
Cons: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Pros: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Cons: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Pros: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."

Pros: "See above"
Cons: "See above"

Pros: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Cons: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."

Pros: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Cons: "n/a"

Cons: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"

Cons: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."

Pros: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."