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Cons: "Stay away from Turkish airlines. Customer service is the worst I have ever experienced"

Pros: "It was ontime"
Cons: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Pros: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Cons: "Hon our food reservation Provide food as initially requested Unbiased attitude."

Cons: "Crew could have been more pleasant"

Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"

Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Pros: "The food was good. The staff very friendly."
Cons: "Nothing"

Pros: "I love the food and the movies"

Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "All."
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Pros: "Vree"
Cons: "A little late"

Pros: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Pros: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Cons: "My bag was lost"

Pros: "Food was good."
Cons: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."

Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."

Pros: "Food"

Cons: "Need More premier economy seats"

Pros: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Cons: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Pros: "The staff were very welcoming and the seats were very comfortable"
Cons: "Flight was a little delayed"

Pros: "Fantastic journey no problems at all thanks kayak....."

Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pros: "Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Nothing"
Cons: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Cons: "Timing"

Cons: "You broke my suitcase"

Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "Everything"
Cons: "Would highly recommend"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."

Cons: "Nothing"

Pros: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Cons: "Long layover in Istanbul."

Pros: "Everything was fine on this flight."
Cons: "Everything was fine on this flight."

Cons: "The flight was cancelled and I still didnt receice my refund."

Cons: "some staff spoken English was not upto the mark"

Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Pros: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Cons: "Turkish now joins the sad club of airlines that charges for better seats."

Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Pros: "Very nice airplane and pleasant crew"

Pros: "Comfort"
Cons: "Internet"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."

Cons: "Information on arrival time was not correct"

Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Cons: "Not being 1 hour late"

Pros: "Very friendly crew and on time with no problems."

Pros: "Very professional"
Cons: "Lost luggage"

Pros: "The seat was a little uncomfortable but the crew were amazing."

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Cons: "Delays, took my hand luggage into the hold,"

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"

Pros: "My seat at the window was great and the staff really friendly and courteous!"

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Cons: "The flight was cancelled and had to be rerouted on United Airlines."

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Pros: "Nice people and good service"
Cons: "Not much"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "wasn't able to take the flight since I missed it"

Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."

Cons: "Nothing special"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "The entertainment options were good."

Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Pros: "Left ontime and service was excellent."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"

Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Cons: "Delay in take off 45 min!!!!"

Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"

Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Cons: "Crew on the ground was very rude"

Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."

Cons: "Really hard to get boarding passes online"

Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"

Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Pros: "Food"
Cons: "Seat"

Cons: "There was no entertainment available."

Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."

Pros: "Crew was very friendly. Food was excellent"

Pros: "Crew was wonderful and welcoming!"

Pros: "Amazing crews!"
Cons: "N/A"

Pros: "Food"
Cons: "Entertainment"

Cons: "Baggage check in was stressful"

Pros: "great food, entertainment and seat comfort"
Cons: "nothing"

Cons: "Great experience"

Cons: "It was a great flight can’t think of anything"

Cons: "Boarding at CDG was awfully slow"

Cons: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Pros: "The airplane"
Cons: "Nothing"

Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Pros: "The crew was very careful"

Pros: "DIY snack area"
Cons: "Food and seating"

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Pros: "No extra charge for simple refreshments."

Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"

Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."

Cons: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Pros: "Great service"

Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."

Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"

Pros: "Very nice crew"
Cons: "The boarding process, better seats, outdated entertainment system, & slow Baggage delivery ."

Cons: "They made me checkin a small bag"

Cons: "Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Pros: "The Check in LADY was amazing"
Cons: "On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?"

Pros: "Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight."

Cons: "Poor service overall."

Cons: "The food was fantastic also the crew."

Pros: "Friendly crew"
Cons: "Sears very uncomfortable flight was running 45 minutes late when it landed in Palma and due to a glitch couldn’t check-in on line"

Pros: "Good seats at back of plane"
Cons: "Food"

Cons: "The food service was terrible I was in row 20 and they ran out of all sandwiches and coffee!!!!! I thought flying BACK would be superior to EasyJet who I normally fly with but quite frankly your service is not nearly as good"

Pros: "crew was nice"
Cons: "no air vent in my row. no complimentary food and drinks"

Pros: "Crew professional and courteous. Smart looking cabin"
Cons: "Boarding process slow and boarding groups in illogical order."

Pros: "On time service, quick to board ."
Cons: "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"

Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"

Pros: "Yea the crew members were very polite and nice"
Cons: "There was no charging point in the plane in my returning flight so that was a bit disappointing"

Pros: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."

Pros: "The seat was comfortable when it came leg room"
Cons: "N/a"

Cons: "Flight was cancelled after boarding us and letting us sit on the plane on the rollway for 2 hours."

Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Pros: "The crew was incredible"
Cons: "Nothing"

Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"

Pros: "The flight left on time although take-off was delayed due yo traffic. Plane is new and comfortable."
Cons: "I did not enjoy the Java coffee I ordered because the coffee pulps were the first item I tasted upon drinking the coffee. I called the attention of the flight attendants but nobody answered because the 2 were busy selling items to the passengers. I just removed the coffee bits by throwing them out of my mouth using napkin."

Pros: "Cancelled"
Cons: "Cancelled"

Pros: "The crew members"
Cons: "The food"

Cons: "Bit of delay."

Pros: "New plane and boarding was a breeze."
Cons: "Had to pay for any food and drinks. No entertainment but very short flight."

Pros: "Comfortable on plane. Pleasnt crew"
Cons: "Boarding could be bettet done.. .miss the free drink"

Pros: "Nothing! Absolutely nothing!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."

Pros: "Service was really good"
Cons: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."

Pros: "Almost nothing on this flight."
Cons: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Pros: "We got there"
Cons: "No food service without payment .Not even a drink"

Cons: "Luggage lost!!"

Pros: "Had to deboard onto the tarmac via a set of stairs as the connecting ramp was not working. A little difficult for me due to mobility issues. However, the crew voluntarily saw me struggling and took down my suitcase, very nice!"

Pros: "Took 2 hrs from the W to get to the airport via metro for Some reason. Had just over an hour to check in. Fast security and great service from the bar crew onboard. Thank you"
Cons: "This plane had an old tv system"

Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Pros: "Loads of leg room. Comfy."
Cons: "No food, no hold luggage allowance. Online checkin process is clunky and buggy."

Pros: "Courteous and friendly staff"
Cons: "Outdated ife and unpleasant buzzing noise from the headphones"

Cons: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"

Cons: "No ba lounge, only the overcrowded Turkish Lounge."

Cons: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"

Pros: "Flight from Delhi got delayed thus missed connection to Montreal . Put on flight to JKF - Montreal , which didn’t made any sense as we live in USA . Thus requested to be placed on flight JFK- BTV. Then that flight was missed by 5-10 mins , plane was still attached to gait as we reach at gait & it was 2240 pm & flight time was 2250. So spend the night At airport floor with two kids & seven people total in party . No compensation was given at all . BA is the only carrier that charge money to pick up seat assignment in advance more 24 hrs ."
Cons: "Everything mentioned in above section ."

Pros: "Smooth & efficient"
Cons: "That you’ve to pay for everything including water"

Cons: "my ticket was suspended for no reason, asked me get another ticket book , can't board, later a lady ( Sonam ) there in check in counter resolved. The check in Staff Mr. Gaurav at India airport was rude and over smart while talking to me, he pretended he was busy , but who is FREE in this world. Poor experience at the time of check in. and yes Thanks to Sonam who walked extra mile to talk to customer care of british airways and resolved for my ticket. Finally I could board. Even if ticket was suspended why it was not informed me to take any pro active action, why I had to wait in long queue to know that my ticket was suspende, IS IT NOT RESPONSIBILITY OF BA ???"

Pros: "Nothing really."
Cons: "Seats, entertainment system. Lounge at Heathrow airport served bad food. Bread had fungus in it. I pointed out to the staff there, and there reaction was "no big deal" !! There is such a big difference in"

Pros: "Excellent flight. Staff very helpful and professional."

Pros: "The fact that the flight was short and not full. Crew were pleasant and business like"
Cons: "There was nothing to not like"

Pros: "Everything"
Cons: "Crew"

Pros: "Very busy flight but staff very professional"

Cons: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"

Cons: "Would have been 5 stars except for 12 hours out of 14, of howling baby which is obviously not down to the airline but pretty exhausting to survive (poor parents)!"