The rooms were very spacious and clean, and the apartment was close to all of the main shops and bar areas.
we took our in-laws with us they are in there 70s and the fact they where made up with there en-suite room made the weekend special for us we will definately be staying at the Place again.
The holiday feel from having a room that overlooked the atrium with its palm trees. It was so quiet.
breakfast was good.convenient for the shops/shows/meals etc our room was in need of a re-vamp.it smelt fusty especiall in the lounge, this may have been the suite?. There was no dish cloth or washing up liquid. The breakfast room was too warm. I Ieft a phone charger there and rang to see if had been found but no one returned my call!.
lovely Decor in rooms bathroom was very claustophobic and not very clean
The penthouse appartment was amazing value.
Good location, right next to Picadilly Train Station. We stayed in a 2 bedroom apartment which was lovely,
Friendly staff and good service, clean rooms, central location
Location, Loverly rooms, everything you need, great secure car park.
The convenience of the location and the spaciousness of the apartment
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
Friendly staff, clean hotel, nice room, lovely food.
It was very central for the MEN and for shopping and the leisure facilities were brilliant
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
Location, and the quietness through the night
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked. Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.
Nothing Poor customer service
Worst hotel I've ever stayed at
The location The dated feel to the hotel, the lack of light in my room (457) The room smelt fusty, the carpets and walls were stained, the breakfast was of very poor quality. The lifts are not very practical.
We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.
Excellent location and very originally nice hotel architecture. Gorgeous stairs The hotel overall full scope maintenance is very poor, looking then at Britannia as a big missed opportunity. Ideal target for "Hotel Impossible" next episode
The staff were good people trying to hold it together It's just old and unkept. The owners need to reinvest in the property.
Polite staff, room was comfortable and clean. Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any
Room was very nice and spacious. Breakfast also very good
Leaving The room.
went to the take that concert
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
Great location Our room was quite narrow and had a strange smell, really small faults.
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
That it was close to a place that we wanted to visit
Central location Vert tatty decor, room very small for the price
Location, great and efficient staff. A little bit noisy - other guests knocking on the door and generally rowdy.
The staff were very helpful and the room was excellent. We had to queue for breakfast due to lack of tables ready
The staff couldn't be more helpful or available. Breakfast was delicious and fresh. And the bedroom was huge with the most amazing bathroom
The room was big with a large bathroom it was clean.Location was good too short distance o town centre.
Great Restaurant No dislikes
We stayed only for one night, specifically to go shopping and have a night in Manchester, so unfortunately we didn't get to use the spa facilities. However, I use my local McDonald hotel for spa and gym purposes, so I know that it would have been good.
The rooms are very comfy & spacious, good environment to relax in and the food served at the restaurant was excellent. When I got to my room - I went to close the curtains and in doing so had to move one of the sofa chairs, as I moved it the front left hand legal collapsed. The shaving socket was also cracked, these are small points but the hotel looks great in terms of decor,design and I did mention these to point to a staff member.
The friendless and helpfulness of the staff and attention to detail. The rooms are very comfortable and relaxing. I particularly like the IPod docking station and the fact that there is a speaker in the bathroom to ensure a relaxing bath! It was easy to travel to men Arena and I can't wait to stay with you again! Thank you The only small thing was that there were a lack of toiletries in the bathroom - 1 small bottle of shampoo and the flanel and my personal flanel was taken from the room on the morning of day 2 and not replaced
Location and room quality The Bathroom smelt of raw sewage. I have already been in contact with Macdonalds Customer Service about it.
The room was comfortable and clean. The Parking was extortionate in price, not that there was any space to park which was ridiculous! Got to the hotel and found out there was a £20 charge for using the spa facilities which were 4 tiny rooms which were not appropriate in terms of temperature as you would expect a steam room or a sauna to be! There was no pool or other spa facilities apart from these 4 rooms for which the price was ridiculous! The lady at the spa reception didnt charge us thankfully as less than 10 mins into the quite dim, squashed and awfully miniature "spa" me and my husband were out of there very disappointed in having paid extortionate prices for the stay and then the parking issue and then on top of that the sadly tarnished expectations of the spa! We left the hotel the same night we checked in without staying at the hotel just flavergasted with the lack of explanation in regards to the facities and staff demeanour and attitude.
The hotel was excellent. Great room, great facilities and great staff. The only very small niggle was the slow lift.
Great location, good value for money and I will always return for my Manchester trips Lifts are very temperamental, should be more efficient
Large bedroom and bathroom Bedroom could do with more drawer space
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The staff were very friendly and the breakfast was first class.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Great service, stylish, interesting history
We were made very welcome during our stay and nothing was too much trouble. -
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Clean, comfortable and convenient
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
The staff were extremly polite and courteous, not always the case in such hotels, unfortunatly.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Early check in was good. Well located Breakfast was included in my booking but they tried to charge me extra for it. When I showed them the booking they didn't charge me.
distance from town center
Staff were friendly and courteous and very helpful. Our room was very comfortable and clean. Couldn't find any faults anywhere with this hotel. It is the second time I have stayed here and if I am ever visiting Manchester again this is the hotel I will be staying in!
comfortable, value for money and very clean. very good location
Close to town centre for Christmas shopping No decaf tea in room
Staff were good and attentive The room was very very basic and clinical not at all welcoming
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
Superb hotel, amazing rooms No
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
Luxurious room, furnishings and curtains etc.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Location Room was small
your staff kindness no visible sign outside...difficult to find...
Clean and comfortable Noisy students(?) partying till late in the courtyard on the ground floor
Rooms neat and tidy Beds maybe need to be replaced as they were not the best - way to soft
Nice and friendly staff, location good, good variety at breakfast and excellent beer garden. None
I found this hotel to be excellent and strongly reccomend it to anyone. The staff are fabulous and incredibly helpful especially for international travellers.
Room was basic and bathroom small,shower only had a curtain so water ended up on bathroom floor
This was my second stay at the hotel. I find it excellent & reccomend it to anyone.
friendly staff , lovely breakfast,very clean rooms.
Nice place, very impressive and helpful staff at reception, will come back again in the future.
food,comfort,easy access to transport
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Friendly Staff, good location generaly a very nice Hotel Eat Out
The parking facillities/costs
Obsidian bar and menu No parking
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Perfect location to stroll into the city.
Very friendly reception staff and the beds were great.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Beds werent very comfortable. sometimes we got 2 bath towels, other days only 1. sometimes hot choc and biscuits, sometimes not. had to ask after 6 days to change sheets. beds were made TERRIBLY.Looked like they had been made by a 15 year old BOY.
The bathroom was clean. The breakfast was not good and the room was stained. The area by the lifts was tatty.
I enjoyed the room, great value for money with everything you need. The restaurant is very reasonable also. The distance from the city center is the only downside but only a minor one as taxi's are readily available
Access to Manchester city by bus. Adequate, well prepared room and comfortable environment. Noise from function room a bit concerning.
Staff are excellent, good road links
Weren't told what time breakfast etc was and where to go. We weren't informed about room service, and staff could have been more helpful.
The best thing about our stay was probably the secure carpark and the lovely reception area. Shame about the rest really! I am disabled and asked the chap on the desk to bring my bags up. I also asked for a 2nd key which i had already asked abut when i had previously phoned. After 45 mins my luggage hadnt been brought up so I went down in the lift myself and tried to struggle with my luggage until the chap saw me and hurried to my assistance, apologizing profusely. I asked about the 2nd key again and he said he would bring it up within the next 10 mins. An hour later I still didn't have the key so as I was on my way out I asked again and he gave me an extra one. The bathroom was tiny, very hard for a young disabled lady to manage and the furniture was old and scruffy looking as was the rest of the hotel decor,not fitting in with the modern looking reception.
i liked the reception area and my bathroom was nice the room was to small and looked cheap compared to the pictures i seen on the internet and the window wouldnt open
good location and the rooms were quiet... the shower curtain was moldy... definately needs to be replaced... also was unable to get room service one evening and was told they were 'too busy'...
taxi service very good. very cold in hotel bar.
Food was good in the restaurant Hotel staff, while not rude were not accommodating to travelers. Even though we were just an over-night stay, there were so many instances of unhelpful staff that to list them one would say we were making them up. Additionally, the water pressure was the lowest of any hotel we stayed in while in europe, we could not easily find out how to call the desk, the coffee in the room was old, the elevator was rough and jerky, linen carts were left full of dirty bedding in the main floor hall just out side the elevator all day...
The bed had a great nights sleep and the location was brill The room could have a little bit clean and the staff could have been friendly - not a single smile
It is well located in city centre and was convenient for the purpose I stayed.I shall again if neeeded None
Hotel is in a central location therefore very handy. Nothing to report on this.
Its location to city centre Lack of hygiene in bedroom
It was just the perfect location : city centre, trams just at the door step, train station to go the the airport just a few minutes away! The shower was unpractical, getting extremely warm then very cold all the time. The room we were staying in was just next to the boiler room, which made a tremendous noise every 10 min or so, which means we could not open the window at night for some fresh air. But it was ok with the window closed.
We were in a room overlooking the square and although we couldn't turn the radiators off, it was a quiet, very comfortable room. Thank you
Convenience of getting to main attractions and shopping as well as being close to a train station The room did not have the main/big lights, only table lamps. Very squicky floor, I was concerned about making too much noise and disturbing occupants below at night time.
A nice hotel, very well placed for Manchester Piccadilly train station and thecentre of Manchester. Helpful staff (even booked us taxis to and fro as it was freezing!). Very tasty and fresh breakfast too. Slightly dated interior and quite noisy from outside as in room at front of hotel - no noise reduction/double glazing.
Good location for a quick overnight stay Noise from main road at front of building and cold let through by lack of double glazing which meant that on a bitterly cold night, even though sleeping next to a radiator I had to raid another bed for extra blankets to get warm. Room lighting a bit poor and decor generally in room and hotel looking a bit shabby. Shower not very controllable. Spacious room though - intended to sleep 3 and would have done so without feeling cramped.
close to station wallpaper coming off walls / decor needs changing
excellent service, promt checking in and out and very friendly staff no
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Game Old Trafford No
A superb building. The room had lovely furniture. We really enjoyed our stay.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Clean rooms and courteous staff
the room was amazing the price of swimming costumes was too expensive
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Friendly professional staff and very comfortable beds.
the receptionist Kirsty was excellent.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
breakfast and being so close to town centre was building work so unfair to comment
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
This Hotel is very shabby and in need of a complete overhaul.
On arrival, the check-in process was very speedy and straightforward. We found the room to be very clean but smaller than we'd expected but this didn't matter as we were only staying for one night. The buffet breakfast was very tasty and had plenty variety. The mattress and pillows were a little hard. The main issue we had though was that people in the next room complained about us being too noisy. We had returned to our room at 11.30 pm and were chatting with the TV on for half an hour - we were definitely NOT making a lot of noise with our voices and the TV volume was quite low. I would therefore suggest the rooms are inadequetely sound proofed
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
comfortable room & really helpfull staff
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
It was close to centre with very friendly helpful staff. Not enough seating in main bar area
Location to Old Trafford
Friendly relaxed atmosphere
Warm and welcoming. Close to city centre. Breakfast not included in the price and was a bit expensive during week mornings.
so close to man utd noting
the location the breakfast was very expensive and cold when it arrived
The location was excellent for visiting Manchester city. Only a few minutes walk from the tram station. The hotel bedroom was spacious and comfortable and the staff very helpfull.
very good value for money in an unbeatable location
Nothing was too much trouble for the staff. Friendly, and efficient. Meal was excellent - a very good selection of wines and knowledgeable staff
The location was great for the metrolink, which took 12 minutes to get into central Manchester. Hotel was 2 minutes walk from a few bar/eatery type places. Hotel and location great, what I could not get over is that there was no tea/coffee making facilities in the room, was actually shocked. Never stayed anywhere before without. Also charged a fortune for hot drinks at the bar, so be warned, take your own!!!
Proximity to city centre Room was described as executive twin - did not match up to this description. State of bathroom very poor.
The location Staff attitude - damp and dated interior of bedroom - decor/repair of floor finished to very poor standard. Room was not ready at 2.30 although we were told it was (communication problem) then given a smaller room to what was paid for that was ready. Maid very rude at 10.10 in the morning, saying she wanted to clean the room - when i don't have to leave the room until 11am. This was reported to the reception who apologised and said that they would have words with the cleaner.
Rundown, shabby Everything
good location friendly staff
The location. Ideal for Picaddily station and the airport train. Much better than airport hotels as the whole of Manchester centre is yours for the night. My favourite pubs, Marble Arch and Jolly Angler both close by. The room itself. When I entered my first thought was that the curtains were the same design as the wallpaper. Then I realised that it was wallpaper and there was no window. Practical though.
the central location the air conditioning control unit was not working. The room got very hot! (room 207)
The man on reception who was very polite, very patient and tried his best I did get my supposedly up-graded room changed back to the originall lower graded room which wasn't nearly as bad. The room - bath filthy (I mean it) and broken, room very very smelly and very cold with no functional heating. window overlooked filth and razor wire
central location Heating doesn't work dirty bathroom damaged tap on bathtub flush lavatory doesnt't act up
The hotel had all the facilities that a visitor to Manchester would need and I found the staff helpful and courteous and the central location is a big bonus, breakfast was excellent with a wide variety of food and in the evening I had dinner in the restaurant and the waiter was considerate and polite The hotel could do with some investment in the general decoration nothing was in a bad state of repair, just looking a little dated. In the evening I had dinner in the hotel and was I little disappointed that the one item on the menu that I wanted was not available.