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The staff were so very cheerful and happy! It really made my day to encounter such chipper folks throughout my journey

Crew was very courteous, friendly and professional. Caring and attentive.

Very good experience. All of the details made this experience very positive.

The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.

The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.

The experience was great. A330 needs an upgrade between RDU and FRA and vice-versa.

Flight ride was good, crew members were great however they need to hire some better food caterer.

You gave me a “Never fly Lufthansa” experience for life. You charged me $1760 for reinstating my ticket on a cancelled flight. Service at the airport was terrible. I’m convinced that I should never fly Lufthansa.