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Staff and comfort were great but first choice meal was unavailable even in row 21.

I have flown on British Airways, many many times and will continue to do so! Always the greatest service and staff!

canceled flight. needed to fight to get same fare class. now they have canceled return.

Cabin crew was very good. No wifi and no doors to the suites

Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.

need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place

Good. Staff was great. The Naples Airport was the worst part of the experience.

We never made this flight due to the flight from Barcelona being delayed, which I have reviewed in a separate review. But I can tell you that the Delta Airlines flight that did get us home, I am extremely happy with them and their crew. The only one person that I would praise within the entire part of BA is the girl I spoke to in the call center in India. Who completely understood, was dedicated to a resolution and was a complete realist in the situation. Unlike some of the people who don’t care about the human element and stick you on a flight whenever. She got us home.

Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.

Wonderful service and comfort. Attentive and careful. The food was also better than US carriers. Highly recommend