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Pros: None

Cons: Crew was not very helpful

Pros: The cabin crew was excellent -- friendly, always helpful, energetic.

Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.

Pros: Professional and friendly crew

Cons: Food quality from Jakarta is bad

Pros: My seat

Cons: Time check in maybe earlier.

Cons: Little planes need an interior restoration to make them look better.

Pros: Business class amenities

Cons: Luggage drop off taking over 45 minutes (for Business Class) was not acceptable.

Cons: USB outlets at seats, footrests in first class

Cons: Everything was good!

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Pros: Crew was very attentive...food selection was excellent

Cons: Nothing

Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.

Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.

Cons: Seat was shockingly small, even for economy class. TV was poor quality.

Pros: it was fit on me

Cons: tap water for free?

Pros: Nothing

Cons: Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible

Cons: I like everything about the flight

Pros: The Capain kept us well nformed

Cons: 4 hours trip, international, and only food to purchase.

Pros: Love everything

Cons: None

Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: At least it was delayed so we could make it to SFO.

Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.