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Pros: Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back.

Cons: Seat size would be my only complaint.

Cons: So hot on the plane and cramped.

Cons: Food is horrible, entertainment need improvement

Cons: No complaints.

Pros: Food was great. Service was great.

Pros: Everything!

Cons: Offer better options to redeem rewards/miles!

Pros: good

Cons: nothing

Pros: Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off

Cons: Use better companies to book your tickets

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport

Cons: I would like a refund

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Cons: Even in business class ，every time have to ask for more wine and flight attendants just not care enough ．

Cons: The food is horrible. Bring your own sandwiches. The flight attendants are very nice, but inexperienced. Our flight had to wait for the fate to clear and passengers got up and started taking their bags down while on an active taxi way. They were walking around while the plane was moving.

Pros: The crew was very professional and the flight was on time

Cons: The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Cons: Crew speaks only a couple of words in English. Never flying China Eastern again.