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I booked with a traveling agency 1 year in advance. The company then changed our flights trying to shorten our stay months out from our departure that would cause us to significantly change our itinerary especially as a part of a larger group who had already purchased events for the trip. Not only will I never use KAYAK or ARANGANT again, I will never fly with American Airlines again. They did their utmost to ruin our first flight to Japan by turning every flight into an arduous ordeal. The flight home took 48 hours riddled with extended delays and multiple layovers. If you want to to ruin your trip use these companies that take your money and then choose the most inconvenient flights so that they can keep the profits for themselves. Worst experience is ever. Just book the flights yourself. The “savings” are not worth the headaches. Just delete the app altogether.

It was smooth and quiet both ways. Staff was attentive and very friendly.

Horrible and the food was disgusting as well as the delays for the flights and luggage

I have been flying with JAL a few times, crews service, food, overall comfort even with economy, I would rate it the top three airlines. None of any American carriers can provide such excellent service.

First time flying. Very comfortable, plenty of leg room in economy. The food was good, as well as the snacks. Quick flight back from Kansai to HNL.

I thought this was a JAL flight but landed up being a code sharing one with Hawaiian Air. Got upgraded by check in staff and they confirmed my bag coming from Bangkok which was great. Cabin crew was solid, not especially friendly, just super efficient and wanting to get the job done which they did. Very fast and agenda oriented. Worst part is my economy plus seat was no better than my economy seat on JAL. Plus JAL has way better food, cleaner plane, and better crew. Worst part is when I landed, was never told where to grab bags. I had correct flight name and number for JAL but there was a Hawaiian flight number in another baggage terminal. I wasted over an hour with no help from ground staff for my bag. Hawaiian and Alaska airlines merger can’t happen fast enough as Hawaiian airlines is a dinosaur. Bad experience again and I’m not surprised. JAL rocks!

The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.

The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.

The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.

Service is excellent - crew all so respectful and friendly. Airline comfortable - lots of legroom even in economy. Food was great even came with ice cream!