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Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.

Premium Economy was very comfortable. Flight staff was cheerful and helpful.

Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers

Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.

Flight was great only departure was delayed to saome ground crew issues

Very good experience. All of the details made this experience very positive.

I was unable to check in online. When I attempted to do so from the app and Luftansa website, I was directed to Niko.hr which I found out was fraught with errors. The kiosk at airport was not working. I had to wait in line to check in which was inefficient

Business class was roomy and comfortable however, the entertainment screen was very dark and hard to see.

Great experience, flight was on time and reached on destination on time .. very accurate and smooth experience

Our seat numbers took a long time to be given to us. We were not seated together and I was put in the middle seat with both people on either side of me taking too much space!