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Pros: The crew Were exceptional .

Cons: If The seat recline could go down a bit more innpremium economy, that would be perfect

Pros: crew handled the tough crowd well, but were not extremely hospitable

Cons: food was disgusting

Cons: Nothing comment.

Pros: Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ.

Cons: For a premium economy service, it was really good.

Pros: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.

Cons: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.

Pros: The staff was very helpings .

Cons: The way they are Waigh the luggage was like weighing gold.

Cons: Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly.

Pros: Crew was that much friendly.

Cons: Not mine type food (just a suggestion please to have sri lankan varities)

Pros: They loose my luggage

Cons: They loose my luggage

Pros: Good

Cons: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.

Pros: Flight Crew was excellent

Pros: Amazing crew members. The seat was comfortable.

Pros: Comfortable seats, good entertainment options

Cons: Delayed, lack of information, uncomfortable seats

Pros: - The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional.

Cons: - Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience.

Pros: All crews they are helpfull

Cons: Food same going and coming times

Pros: Very friendly and attentive crew. Good entertainment options.

Cons: Business class seat is OK, not great - fine for 3.5 hour flight

Pros: I have found Sri Lankan staff to be most friendly and accommodative.

Pros: Super on time