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Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

Everything else was excellent.

There was no entertainment on this flight

Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again.

Flight attendants weren't friendly and couldn't speak English.

I slept from before takeoff until the landing. That what made the flight so great.

Cabin was too cool. Slept wrapped in the blanket.

How come when my mom got to the airport in Moscow, she was told that she didn't have her tickets?! She had to pay $700 for one way ticket! She was also told that tickets were cancelled four days after booking?! When i was still getting notifications about the 'upcoming' flight!!!

The crew were excellent and really cared, much more than the US airlines that I travel by. Entertainment was not exsisted on this flight of nearly 4 hours.

The crew. The food

the Airline

The Airport, Security, Boarder control.

Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.

Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

Great people

It was an hour late

Arrived on time

Cattle car accommodations

Its a short ride.

Short ride.

the food was decent, the people were nice

the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line.

Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated...

Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection...

If you picked the wrong line then check in took 40 minutes, arrive early!

Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good.

Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane.

More staff to ease boarding--a passenger tripped and was "run over" by other passengers

Food and staff were good.

The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back.

None

The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!

Catering is ok

Seats comfort really old school

On time.

No negative

Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!

KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

The helpful crew on the ground in athens

Delay, change of gate, crew on ground helpful but crew on board was not polite at all.

Plane was new

Plane was late

crew, clean plane. food was good.

the entertainment system wasnt working very well at my seat and the one next to me.

The seats are good, the crew is nice, the food is ok. USB charging worked, wifi was not promised and was not given.

The connection in Moscow is a pain. No explanations, lots of walking and waiting in line for passport checks, and queue must self regulate as the airport staff don't care. Once done with checks, there is no way to get wifi in airport. It's free if you have a Russian mobile number, but if not they only option is to find a local and ask that they register for you with their own number.

TV didn't work on an 8-hour flight. Crew refused to move my son to a working monitor, because it was in "comfort" seating, despite the fact that the plane was airborne and the whole row was empty.

The best airline company, thank you very much!!!

Great people

It was an hour late

Air France lost my luggage and they can't find it in the computer system.

You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights

Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.

Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

Staff were helpful and nice.

No snack serve and no entertainment.

Crew was very friendly and efficient

Food menu from Finland to Chicago could use a few more choices

Actually had an empty seat next to me on the flight... That never happens anymore...

Nothing it was an enjoyable flight all the way around...

Its a short ride.

Short ride.

Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!

Crew was ok..

Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey

KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

The flight departed one hour late.

The best airline company, thank you very much!!!

Cheap

Small and crowded seats arrangement

How come when my mom got to the airport in Moscow, she was told that she didn't have her tickets?! She had to pay $700 for one way ticket! She was also told that tickets were cancelled four days after booking?! When i was still getting notifications about the 'upcoming' flight!!!

I slept from before takeoff until the landing. That what made the flight so great.

Cabin was too cool. Slept wrapped in the blanket.

Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

Catering is ok

Seats comfort really old school

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

Enjoyed the service! Clean bathrooms with lotion! Good silverware for eating and nice tea!

USB did not work! Front of plane was boiling whereas back of plane was freezing. My friend was so hot she was sick many times because of the hotness of the plane.

Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime.

In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety.

Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great.

Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items.

The customer service was top notch!

Could have used a few more air conditioning vents

Plenty of leg room, and I got an empty seat next to me! Food was served on time (an hour into the flight, and about two hours from the destination). The options were decent particularly the caserole in terms of portions. Plenty of overheard compartment space, even with a nearly full flight.

The arm rest between seats doesn't raise to the full upright position, only one-half way. The TV needed to be reset by the purser due to it being stuck on kiddie mode. If you're a snacker, bring food.

the food was decent, the people were nice

the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line.

Decent flight from SFO to HEL, friendly staff ...

Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten).

It was comfortable and smooth.

It was all good.

Arrived on time

Cattle car accommodations

All of the crew were friendly and the flight was on time.

No problems

Friendly people on board

Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections

Always like Air France. They are in tune with keeping the traveler updated.

Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!

KLM Flying Blue App ( which I didn't get to use because they switch to Alitalia at check in)

KLM switched to Alitalia right at online check in time, which made things very confusing. Even the flight number changed. It would have helped if KLM would have let customers know this in advance.

Boarding was on time for all my flights.

KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account.

Everything else was excellent.

There was no entertainment on this flight

The helpful crew on the ground in athens

Delay, change of gate, crew on ground helpful but crew on board was not polite at all.