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Cons: Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right.

Pros: Staff

Cons: Food

Pros: Seats were comfortable

Pros: Very new aircraft . On time

Pros: Always ahead of scheduled arrival in my last few flights. Love it

Cons: Worst crew. Very arrogant

Pros: On time, comfortable seats, friendly crew.

Cons: .

Pros: Crew was good.

Cons: Seating could be better. the cushions would come off

Cons: Waited close to an hour for collecting baggage at the terminal

Pros: Professional and on time. 2 best things about Indigo

Cons: As such everything was fine.

Pros: Awful

Cons: Flight was cancelled and rebooking dealt with poorly

Cons: The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control.

Cons: Not a lot other than better choice of movies and music. Super airline as always

Cons: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either

Pros: The meal was good with pretty rich menu. The crew was very good.

Cons: The flight was delayed, we were taken to aircraft by bus by not convenient way.

Cons: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.

Pros: Flat bed, updated aircraft.

Cons: Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.

Pros: The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks.

Cons: The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person.

Pros: nothing

Cons: THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE

Pros: Reasonable comfortable

Cons: Wider seating would be great

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Cons: My son has a DPNA for traveling - none of the airline staff was aware of it or what it even means. Traveling with children with disabilities is hard enough, airline and ground staff should not make it more difficult.

Pros: Nothing

Cons: To begin with they checked our boarding pass a minimum of 7 times, it makes one feel like they are in the wrong place. Secondly the seats offer leg room as an LCC, but charging non LCC money for them. Overall poor airline, staff wasn’t kind at all.

Cons: The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight

Pros: Nothing as such

Cons: Air condition was very low

Pros: Punctuality, and professional service.

Cons: All good.

Pros: Punctuality and professional service.

Cons: All good.

Pros: Cleanliness, quality of service and the attitude of cabin staff.

Cons: Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined.

Cons: Worst crew. Very arrogant

Cons: The crew's attitude. It was pathetic.

Cons: Offer cappuccino along with coffee, tea, and juice.

Pros: I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc.

Cons: More comfortable seats

Pros: I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly.

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Pros: The crew was amazing!

Pros: The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Cons: Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Punctuality, and professional service.

Cons: All good.

Pros: We arrived

Cons: The flight was an hour late on departure pushing the international flight timeline a bit too narrow.

Pros: Punctuality and cleanliness.

Cons: No comments.

Cons: Could have been on time

Pros: Great flight....enjoyed it thoroughly.....

Pros: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Cons: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Pros: Business Class Seats were comfortable

Cons: Off boarding in Abu Dhabi

Pros: New Muscat terminal is lovely. service very attentive and food v. Nice.

Pros: Cheap airfares, direct flights

Cons: Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though.

Cons: Take care of hygiene & control work under pressure.

Pros: Ok

Cons: Ok

Pros: No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly.

Cons: 1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market.

Cons: Legspace for passengers

Cons: No entertainment very bad seats no blanket when asked for

Pros: Promptness and efficient management of time. Nice staff!

Cons: The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food

Cons: Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination....

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink