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Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Pros: Great crew, comfortable seating with enough leg room.

Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Cons: Flight got cancelled

Pros: Promptness and efficient management of time. Nice staff!

Cons: The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food

Pros: Crew was friendly and caring towarda a patient.

Cons: Delayed by 30 mints

Pros: Clean comfy seats Attentive and polite staff

Cons: Very delayed. Refreshments were offered after we had already bought them ourselves!

Cons: Luggage lost. No apologies, no compensation

Pros: Had a row to myself...

Cons: Connection was awful. Boarding was a mess. My luggage never arrived to Kiev. 12 hours after it hasn't even been located. Tomorrow I continue my trip and have no clue if how and when I will get my luggage. Seems like I might be 4 days without it. AND NOBODY CARES...

Pros: No customer service skills at all

Cons: Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you

Cons: Staff on the ground seem to still display old socialist customer “service”. UIA fees are outrageous, charging for 2 nd cabin bag almost $40 and for airport check in iso web-site. If it was low cost carrier , which is not, annoying. Previous flight KBP to HRK on 5-21 offloaded despite confirmed sea

Pros: <3

Cons: <3

Cons: As so often with Alitalia the flight was delayed by 1 hr 20 mins

Pros: Cheap fares and direct flight

Cons: Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited .

Pros: I don't think I say anything I liked.

Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Pros: Amazing crew helped us check in our luggage at a reduced rate.

Cons: More inter European connections at more competitive price

Pros: Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am.

Cons: Explain me to take the bag on time.it was almost left in the airport.

Pros: Crew very professional

Cons: Boarding was a little confusing

Pros: Everything! The service was exceptional!

Pros: It was very comfortable and pleasant.

Cons: Could be a little better the service, the dinner was late

Pros: Very friendly staff, good meals, and movie selections.

Cons: There were no air vents available to control air flow. It was a bit warm at times.

Pros: I did survive

Cons: Buggage was lost

Pros: Seat recliner farther than other airlines I have flown with. Flight was on time and even a bit early!

Pros: I was able to move to a better seat with extra leg room.

Cons: Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence.

Pros: Crew

Cons: My flight tickets were mess up and I had to purchase new tickets . Horrible

Pros: Captain was great !

Cons: Food

Cons: Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position.

Pros: I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line.

Cons: It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined.

Pros: Service with a smile and a more humane approach would be good

Cons: Same hygiene and quality standards across flight on all sectors

Pros: Movies in the entertainment screen.

Cons: At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again.

Pros: The entertainment kept the kids happy

Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability

Pros: Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up.

Cons: The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates.

Cons: Vegetarian food is terrible. Also no variety

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Cons: Flight delay was a pain from LAX to Nanjing.

Cons: I have read many negative things about China eastern and experienced changes and delays with flights from them.. However my flight experiences with them this time was positive. Food is not gourmet, but I am traveling economy.

Pros: I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time.

Cons: The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting.

Pros: The crue was great. Food was great

Pros: Crew was amazing

Cons: The food needs a lot of work

Cons: Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall

Cons: Boarding

Pros: Service

Cons: Delay for both leg trip.

Pros: Aircraft and crew

Cons: Food

Pros: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Cons: Boarding could be a little bit more organized

Cons: Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay.

Pros: La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.

Cons: Train staff to be more responsive to customersn need

Pros: Quiet

Cons: Bathroom s were dirty

Pros: The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed.

Pros: the place of my seat on the plane.

Cons: The food, seat, space, & baby Control

Pros: Easy booking of flight

Cons: The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours.

Pros: Comfortable seats, nice entertainment and food

Pros: Slow service.

Cons: Better communication!

Pros: very nice crew

Cons: my bagfage was lost

Pros: crew

Cons: food

Pros: Yes

Cons: Everything was good

Cons: 5 hours delay...

Pros: The crew was amazing. New comfortable seats.

Cons: It was traveling at its perfection.

Pros: Crew was nice.

Cons: They charged me double for a carry on suitcase and threatened me as I was boarding with calling security because I was arguing with them that I'd already paid for luggage...

Cons: Did not receive email about online check-in, and had to pay extra fee as a result.

Cons: The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK

Cons: Fix the damn KIOSKS at Vienna!

Cons: The plane is so old..,

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: My baggage didnt come.

Pros: Terrible rude counter staff

Cons: They dont care about customers at all

Pros: Did not provide special ordered meal, leaving nothing to eat

Cons: Unapologetic staff, no care for customer service

Pros: Crew only

Cons: I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them.

Cons: Take care of hygiene & control work under pressure.

Cons: Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage.

Cons: Business class should hv full flat beds

Pros: Uncomfortable seats , poor food category, bottled water supply was minimal, staff needs to improve on language, boarding was very stampeded baora

Cons: Boarding was not comfortable, felt like you being pushed like animals

Pros: It was overall officient, basically on time and comfortable

Cons: Getting off the ground took quite a while even though we arrived basically on time

Cons: T5 needs many more drinking fountains.

Pros: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Pros: Smooth landing

Cons: It was a bit warm

Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Cons: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.