Daily cleaning, installation of cabin HEPA filters on flights from Chennai to North Holland
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Scores according to KAYAK customer reviews
Pros: "Crew was professional, qiality of food great"
Cons: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Pros: "Friendly crew"
Cons: "Free WiFi"
Pros: "The crew were awesome. I was very comfortable."
Cons: "Luggage claim in chennai airport is horrible"
Pros: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Cons: "The announcements at Chennai airport are not always audible"
Pros: "Good was good and entertainment was excellent"
Cons: "Crew service"
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Pros: "The seating was comfortable with nice ambience."
Cons: "The crew was polite in talking but arrogant in nature."
Pros: "Very professional and courteous crew..."
Pros: "The crew.. And the quality of the aircraft. Plus the on time departure and arrival was fantastic"
Cons: "The TV show collection was a bit of a letdown"
Pros: "Everything else"
Cons: "Cabin crew seemed less approachable than usual"
Pros: "On time, chose the raw meal which was excellent."
Cons: "Beverage service was minimal even after requests"
Pros: "The quality of the food"
Cons: "The timing of providing the breakfast is too early"
Pros: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Cons: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Pros: "Excellent all round.a"
Pros: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Cons: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Pros: "Only thing I liked in this flight was food."
Cons: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Cons: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Pros: "friendly crew"
Cons: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Cons: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Quality of service"
Cons: "Older version of the Boeing 777"
Pros: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Cons: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Cons: "Boarding at Dubai was like a disaster"
Pros: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
Cons: "The food served.it should at least contains south Indian food .generally it's OK."
Pros: "overall I was comfortable. My food was good."
Pros: "Friendly crew"
Pros: "travel was pleasant"
Pros: "Great service and staff, best food I've had on an airline, great legroom in economy. Overall awesome, in my opinion."
Cons: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
Pros: "The staff who checked me in at chennai were rude and unhelpful. They spoke in an unacceptable manner - when asking why about my baggage weight. Discriminating against musicians - rude to women. Very poor experience. I did not even get a receipt for my extra baggage for which I paid 50 usd."
Cons: "Rude staff at ground on chennai and seeking to make money, discriminatory"
Pros: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Cons: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Cons: "food was not served on time. crew was not attentive. didnt respond properly"
Pros: "I liked the crew and the attitude of staff"
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Pros: "Cabin crew service was good, couple were too good Too good"
Cons: "Streamline boarding process"
Pros: "Excellent service"
Cons: "Crew is not responding properly"
Pros: "Good service good leg room swift boarding and off boarding"
Pros: "Connection flights less time spent in transit"
Cons: "Crew not very friendly"
Pros: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Cons: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."
Pros: "Entertainment great."
Cons: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Cons: "Occasionally, stewardess would hit me while walking through the aisles. It became extremely annoying."
Pros: "Entertainment and the food"
Cons: "Can't think of anything I didn't like."
Pros: "I have heard my friends complain about the baggage check in process for the middle eastern flights was worst..but emirates were actually very helpful with the procees."
Pros: "Great flight....enjoyed it thoroughly....."
Pros: "Food varieties are not that good"
Cons: "Make the food quality, quantity and varieties to be improved"
Cons: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."
Pros: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Cons: "Good leg room but seats are hard as rock."
Cons: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Pros: "Got me from a to be"
Cons: "Just don't use Etihad"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Cons: "Poor service"
Pros: "Chauffeur car came on time checking was quick overall flight was excellent"
Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Pros: "As above"
Pros: "Customer service at the desk was terrible. Also, proceeded to tell me my checked bag would be over $400!!!! Needless to say, I walked to emirates and booked with them. Sad."
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Nothing much as an Economy passenger"
Cons: "Single lady travelling and the seat was between two men on both legs. Asked ticketing at Chennai nd he said you will get in Abu Dhabi and did not give boarding pass for the Second leg of flight. Came to Abudhabi and tried to get boarding pass for seating not between two males but the ticketing agent lied to me “ go run your flight is leaving” and gave me seating between two males for 15 hour flight requested"
Pros: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Cons: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Cons: "Lied to me about my seat assignment. I was teady to pay for extra leg room bufor they declined and said they assigned extra leg room seat. But later I found that it is Norma seat. Liers"
Pros: "Staff was great...Food was good...Upgraded to first class !!!!!"
Cons: "food was not up to standard. i pre ordered but they said they did not have. Also passengers do not have to freeze all the flight time. i told them 10 times to reduce the blower and increse the temp. People were getting jackets to cover them as it was very cold. NO NEED FOR SUCH LOW TEMP FO SO LONG TIME very discomforting"
Pros: "Flight left on time and arrived at destination even earlier"
Cons: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."
Pros: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Cons: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Pros: "Nothing. I would never ever choose Etihad airline again"
Cons: "At Washington Dulles airport the whole staff was really rude and unprofessional. I had only one hand carry and it was 9 kg. I requested them that I can buy a bag and can divide the stuff in two bags. But supervisor who seemed Indian was really racist and he kept insisting that we are flying in 5 minutes. Either you have to pay penalty for this hand carry or you can cancel your flight. I have never ever seen this kind of behavior from anyone specially from a supervisor. I ended up paying $300 extra for only 2 kg extra weight in my hand carry. I would recommend my whole family and friends not to choose this airline anymore."
Cons: "Food was bad"
Pros: "Boarding process and entertainment was good"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Pros: "Selection of movie and TV shows could have been better"
Cons: "Selection of movies could be better"
Pros: "Super short, but crowded flight."
Pros: "The bathrooms were clean and functioning"
Pros: "Better food choice."
Cons: "The entertainment"
Pros: "A380 is the definition of comfort. Comfortable seats."
Cons: "Airline should consider discounting the tickets in the last row as they are not recliners. Cramped for space."
Cons: "Lacking in Hosiptality"
Pros: "I like the movies. Seats assignment to window in a 2 seats row are the best. They seat a chubby person who was all over my seat the whole 5 joirse"
Cons: "The flight attending crew from Chennai as well as for the Abu Dabi flight ignore request for coffee or water service. Only after turning light several times they responded. Even when they were passing the halls with water and you called them they would not stopped. I love the soft landing of all pilots flights."
Cons: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Pros: "Flight was good - smooth takeoff & landing. But delayed half hour in Abu Dhabi , did not make it up. Crew good but food was not tasty. My wife's specially ordered Jain vegetarian meal was inedible. Seat comfort OK but soiled by a supper in seat ahead, could not stretch legs."
Cons: "Entertainment choice for Indians limited and poor content. Unremarkable English movies & music. Quantity but not quality"
Pros: "I got upgraded to business class on this flight. This isn't something I can afford to do, but I will tell you it is substantially better."
Pros: "the journey, staff and overall experience"
Cons: "there was short delays"
Pros: "Food and entertainment are the two things I like about his airlines"
Cons: "Comfort, economy class really sucks in this airline"
Pros: "Food, comfort and Crew"
Cons: "The fact that they lost my baggage, together with the baggage of about 20 other people. This unfortunately seems to be the norm rather than the exception......."
Pros: "Both ways not consistent in time When flight delayed in Abu Dhabi they treat you like Specially Etihad airways service is very poor. . Never again"
Pros: "In air service"
Cons: "leg room and boarding delays"
Pros: "Liked the food Good service"
Cons: "Not attending to call button and not providing coffee or tea when I needed"
Pros: "leg rooms are good from Chennai to Abu Dhabi and in flight service was good"
Cons: "Lot of room to improve in all areas."
Pros: "Traveled from India to Minnesota flight was nice got to sit in first class seat were larger"
Pros: "cabin crew members were much more attentive."
Cons: "food was monotonous."
Pros: "Service was competent and I commend the stewards and stewardesses for making the best of a poor situation"
Cons: "Seats are narrow and leg room is tiny. I am likely not alone in saying that I would pay a little extra for my ticket if all our seats were a bit more roomy and leg room a bit wider. And I am not talking about just your upgrades - I detest such a la carte pricing that only make money for the company without considering comfort for the customers."
Pros: "I have flown around the world on almost every major airline and Etihad is the best by far."
Cons: "I wanted to check in my bags early but wasted time and money because I was not able to check in my bags until 4 hours before the flight."
Pros: "I really are very satisfied."
Airlines flying from Chennai to North Holland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chennai to North Holland
Masks required on board, masks provided on flights from Chennai to North Holland
Social distancing seating
Middle seats unavailable to book on flights from Chennai to North Holland
Testing for antibodies, testing for symptoms for flights from Chennai to North Holland
Waiving of change fees. Search flexible flights from Chennai to North Holland