Delayed and missed connecting flight. But Emirates took care until next day flight. Thank you
The seating is spaced out nicely, The crew could have offer more drinks.
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
Flight was on time. Seats (economy) were very comfortable and food was excellent. The bad thing was that after landing it took an hour to reach arrivals. We had to wait 15mins to get off the plane and then had to board a bus which moved very slowly and took almost 30 minutes.
We had to deboard using stairs. Why didnt you have the aero-bridge?
Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals
Bad Cancel the flight Came back to work only 3 days after Horrible Won’t help with hotel while we stock Horrible Don’t fly with them
Okish. But for £550 , I’d have preferred a better experience
A380 First Class Apartments were phenomenal. Comfortable bed and matress cover, superior vegetarian five course meal, shower, small business lounge and plenty of exercise walking around the aircraft.
The food could be better. Toilets were smelly all along
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Horrible. After paying for my seats, I was cramped, had no overhead bin space, freezing as the flight had no temperature controls, the food was awful and served cold, when asked for snacks was told to wait and then never received any. I booked this flight as a partner through American Airlines but will avoid in the future.
Took a long time for boarding. The flight was comfortable.
Should have had business class line in immigration. Food quality suboptimal
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
Flight was late and has 12 hours transit time instead of 1.3 hours.
Very good experience. All of the details made this experience very positive.
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.
Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.
The experience was great. A330 needs an upgrade between RDU and FRA and vice-versa.
The boarding system was all bogus - employees at the boarding gate were not sound like proffesional or may be possibly rational
Flight ride was good, crew members were great however they need to hire some better food caterer.
You gave me a “Never fly Lufthansa” experience for life. You charged me $1760 for reinstating my ticket on a cancelled flight. Service at the airport was terrible. I’m convinced that I should never fly Lufthansa.
Service was courteous and attentive. Sat in the exit row. In exchange for leg room I had people tripping over my feet to use it at a hallway from one aisle to the other, had no access to films viaa viewscreen and no underseat storage for medicines or other personal travel needs. Next time I am seated there, I will refuse the exit row.
Easy boarding, very friendly crew, short flight so no entertainment… needed cc for all food and drink purchases…. clean and on time … that is all that mattered… so overall very good.
Poor check in rude attitude by a lady staff being we both of us are senior citizen and diabetic we have asked for seats in centre particularly not Window seat but she allotted Window seat such a rude and inhuman behaviours Really we are very sorry
The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.
Pleasant staff. Entertainment system was down in many rows for a while the staff did rectify it in the end.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
Changed flight terminals/gates twice. The staff and hospitality was good.
They oversold and down graded me from Premium economy to coach. 75-pound compensation is insufficient if you chose a particular class. I get dehydrated and severe Charley Horse cramps. I requested a bottle of water, even half even less… but no- “We are only allowed to give water by the glass. Nonsense. Lastly, their planes now have a fixed barrier between seats. So even if your entire row is empty, you are confined to just your space. Lastly, London now requires a transit visa for $30 for US citizens. Never travel through London again
Missed food service or not enough food available to serve the passengers. Very poor leg room in economy. Uncomfortable and old seats with some of the seat covers coming off. Lights, entertainment system and call buttons not working for an entire section of the flight between Del-Lhr. Very poor experience overall.
1. Missed to deliver bags at Destination 2. no coordination at Layover for flight connection for wheel chair , could have missed flights 3. Customer service agents are not honest , talk with attitude and do not provide correct information about baggage policy
Everything worked well. But nothing really stood out. BA is a reliable work horse for international travel. Moderately priced, reliable but not outstanding in any aspect. I will definitely use them again. The morning flights out of India a definite blessing.
Overall it was good. But air planes should be upgraded.
Bad seats. Broken entertainment system. Charging port not working. Seats were broken worn out. Crew was amazing. They helped as much as they could.
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
my experience with kayak was terrible. Team kayak just left me with a booking and limbo and preffered not to contact me.. Instead when I contacted the team they said the booking is cancelled. Seriously 5 days after booking u were waiting of my call to inform me of the incompetence of the team. This will be taken up with higher authorities
only passenger seats are too much narrow. It’s not comfortable otherwise it’s good. Seats are very important because it’s main in Travel
Miss my flight from delhi to amritsar due to lock the luggage door of airplane.and there was no more flight even for next days and they not refund the fare. I took bus grom delhi.. bad experiance.
very run down aircraft. seat tilted. the mobile / magazine holder was broken. The entertainment screen was not working. The crew was good, polite and helpful
Boarding was through bus even though aerobridges were empty. Major mess
Food is good, staff is good... Wi-fi quality is poor, disembarkment after landing is atrocious.
Flight crew was lovely. Bathrooms should have been cleaner. The handsets in business class for watching the entertainment are horrible. Very difficult to figure out which buttons are for what. I managed to get the flight maps on my screen but it wasn't easy. Never got anything else up.
