Daily cleaning, installation of cabin HEPA filters on flights from Croatia to New Delhi
|May||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (16% more expensive on average)|
Average price (return flight)
|₹ 80,363||(avg. price over the last 2 weeks)|
Good deal (return flight)
|₹ 759||or less|
Good deal one-way
|₹ 398||or less|
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Scores according to KAYAK customer reviews
Cons: "Flight was a little long!"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "It was outstanding service !!!"
Cons: "Boarding, restroom,"
Pros: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Cons: "Many of the entertainment systems were broken."
Pros: "Excellent food, service and comfortable seats."
Pros: "Own entertainment device"
Cons: "No snacks"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "In time me ,food ,clean"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Good movie selection, very friendly crew"
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "Excellent service. Excellent quality of food."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Comfortable, on time"
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Dedicated to customer service"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Excellent airport; always on time; good meals; excellent entertainment"
Pros: "Landing and botding is safe"
Pros: "Over all great"
Pros: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Cons: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Cons: "Seats were not very comfortable for economy class for a journey as long as these ."
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Pros: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Cons: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Pros: "Excellent customer service"
Cons: "Expect more then OK from Qatar."
Pros: "Food and drink options. Courteous."
Cons: "Smells from others"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Pros: "comfortable seating, friendly helpful crew, good food"
Cons: "sometimes too cold sometimes too warm"
Pros: "Food was ok"
Cons: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Pros: "The crew was very accommodating"
Cons: "Entertainment system was old and with few choices"
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pros: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Cons: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."
Pros: "Everything was perfect."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Pros: "Swiss Airlines Saff was very friendly and helpful"
Pros: "האוכל והשירות מצוינים והטייסים מצוינים"
Cons: "מקום ישיבה צפוף מידי"
Cons: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Pros: "Steward Very pleasant, helpful and accomodating."
Cons: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Pros: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Pros: "Left on time, arrived on time, more or less."
Cons: "packed in like anchovies in a tin."
Pros: "Good seats for my wife and i: window and aisle seat"
Cons: "Only glass of water free...coffee is 3.50"
Cons: "Connecting flight cancelation, didn’t get to go."
Pros: "Class staff"
Pros: "Delayed...delayed and delayed some more!!!!!"
Pros: "We were about on time"
Cons: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Pros: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "Courteous Service and excellent hospitality"
Pros: "Food was good and staff was nice."
Cons: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pros: "Flew Business class to Zurich. Great service, completely flat fold down seat so sleeping is EASY Great price."
Cons: "Transfer in Zurich airport security. We were transit but it diodn't matter because we took a 3 min train to another terminal and had to go through security again. No bank in Terminal B to change money ! In Switzerland !!!!!"
Pros: "The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate."
Cons: "Like most planes, there was not enough leg room."
Pros: "not enough room, everything hastily delivered"
Pros: "Service was great, friendly and courteous crew, smooth take off and touch down, meal was the best I've had traveling. Very long tiring flight, good hospitality is always appreciated."
Cons: "There was a short delay on take off but we arrived on time. The only problem that I encountered half way into a long tiring flight, I lost the volume on the entertainment system. The stewardess tried to reset it but it didn't work. I was asked to change seats but it was too much of a hassle. Was a bit disappointed. Not there fault."
Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "EXCELLENT LEG ROOM"
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Pros: "Short flight"
Cons: "The tram ride to the plane"
Pros: "nice and efficient crew. seats had good space for flight"
Cons: "no entertainment."
Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Pros: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pros: "Good service... good food....on time. I will fly Swiss again."
Pros: "Comfort of the flight ,very friendly staff"
Cons: "Passengers crowding the lane"
Pros: "Very friendly staff, a wide variety of entertainment options."
Cons: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."
Pros: "the crew members were patient , helpful. Food presentation and taste were good."
Pros: "Left and arrived on time"
Cons: "Seat cramped"
Pros: "Entertainment was great. Staff and food was good as well"
Cons: "No room for legs"
Cons: "They will not give you seat confirmation unless you pay , very annoying"
Cons: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."
Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."
Pros: "The crew was exceptional: friendly and professional."
Cons: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Cons: "The seats. Too packed and very uncomfortable"
Cons: "Would have liked a bit more instruction about the lengthy connecting trek in Zurich. It worked out fine, but the trains are a little confusing to tired & weary travelers."
Pros: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Cons: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Cons: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pros: "Food and entertainment was great."
Cons: "Better seat."
Pros: "Good movies good food"
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Cons: "All good."
Pros: "Probably best economy class service and amenities and timings."
Pros: "Easy check in On time Good inflight tv Good food What more can one dream for except free upgrades ??"
Cons: "Passport control in Istanbul horribly chaotic and long."
Pros: "Flight itself is very nice. Good service and media selection."
Cons: "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
Pros: "Food was good. One thing I like about Turkish Arilines is that the plastic containers they use for food are a variety of shapes and sizes. This really helps the food service seem less industrial."
Cons: "Check-in was ludicrously slow, though that may have been due more to customers than to staff... Entertainment system at my seat not functioning."
Pros: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."
Cons: "Turkish Air lot my suitcase. I will never travel with them again"
Pros: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Cons: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Pros: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Cons: "It took a long time for them to collect our food trays."
Cons: "boarding was messy at IST"
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pros: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Pros: "Courteous staff. Comfortable plane."
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Cons: "departure time changed 3 times"
Cons: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."
Pros: "Food, entertainment, crew"
Pros: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
Cons: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Cons: "No AC"
Pros: "I hated it"
Cons: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Pros: "The flight attendants were helpful and nice."
Cons: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Cons: "Airport in Turkey is a big mess. Too many checkpoints that make no sense"
Pros: "Food and service were excellent. And great staff!"
Pros: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Cons: "On the flight back our seats did not recline."
Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Pros: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
Pros: "The food and entertainment were great. The crew was good but..."
Cons: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Cons: "I was assigned a non-existent seat! How could that happen?! I had to sit in a leftover seat after everyone else had claimed theirs."
Pros: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Cons: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "Everything, confort, food, crew,entertainment, excelente experience"
Cons: "A small delay arriving from Kuala Lumpur to Istanbul, we had to run for the transfer flight even though it was with the same airline"
Pros: "I won't fly this airline e"
Cons: "Everything was substandard"
Cons: "Our flight was direct to Bari but suddenly we see that it is not ...."
Pros: "Tv and food also attendants"
Cons: "Nothing special"
Pros: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Cons: "Economy class was very tight. Hard to rest."
Pros: "New-ish aircraft"
Cons: "Prompt departure; better food/snacks."
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Cons: "Better organized boarding"
Pros: "I was traveling with a baby alone and crew was very supportive"
Pros: "Flight was delayed from LAX. No accommodation offered"
Cons: "Accommodation. They were kinda rude about the whole experience"
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Pros: "Crew, food and comfort was good"
Pros: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Pros: "They held the plane for some of the passengers that were delayed."
Cons: "Everything was fine"
Cons: "Big chaos on airport: 3x changed the Gate, workers at boarding don’t speak English and ask me to speak Germany...everything was terrible and I never use Lufthansa again and don’t recommend to anybody..."
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Service was good"
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Cons: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Everything went well."
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Good crew, liked the food and service. Better aircraft interior."
Cons: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Cons: "Very cramped legroom. Confusion during boarding."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Cons: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Cons: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."
Cons: "2 hour delay"
Pros: "The downstairs lavatories are genius!"
Cons: "Fraud United and Lufthansa"
Pros: "On board crew was nice."
Cons: "All flights for this trip were 30min-2 hours delayed. At split, we started "boarding" only to be walked outside in the hot sun and grouped together in a tight group to wait again. The split airport crew was awful. The flight crew was fine."
Pros: "I liked the plane and the crew, that was it. The plane was 3 deep on both sides with an abundance of space for a aircraft of its class."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Cons: "The special meal I got was not the same as I ordered."
Cons: "Boarding was a mess and food was not up to the mark"
Cons: "Also, just one meal and no snacks served on a 7 hour plus flight"
Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."
Pros: "Friendly, polite, very helpful staff; comfortable ride"
Pros: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Pros: "Munich airport ground crew did an exceptional job to transport pasangers From delayed flight from Lviv."
Cons: "Every thing was very proffasionally managed with very good customer service and smiles."
Cons: "The seats recline too much! The passenger in front of me almost immediately reclined her chair right into my face, making an irritable experience on a long flight for me. That is the only flaw in your service in my experience."
Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Pros: "Crew was friendly and helpful"
Cons: "That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit"
Pros: "Great service from check in to boarding. The in-flight crew was professional, courteous and prompt in responding to any passenger needs."
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Pros: "Very nice flight attendants, the food was good, enough leg space."
Cons: "My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie."
Cons: "Transfer gate is too far away"
Pros: "One crew refused to give food although there was"
Cons: "4 drunk passengers made flight unbearable"
Pros: "short, slightly delayed flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "Wifi on klm"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Very friendly crew and on time with no problems."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Flight cancelled"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "I love the food"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "The crew!!"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "Tiny old cramped plane."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Good multi media access and content"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Great crew service. Among the best ever."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "captain was great."
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Airlines flying from Croatia to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Croatia to New Delhi
Masks required on board, masks provided on flights from Croatia to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from Croatia to New Delhi
Testing for antibodies, testing for symptoms for flights from Croatia to New Delhi
Waiving of change fees. Search flexible flights from Croatia to New Delhi