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New Delhi Indira Gandhi Intl
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Tue 16/3
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Top 5 airlines serving Burlington to New Delhi Indira Gandhi Intl

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,883 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Pros: "The service was outstanding! All of the flight attendants were amazing!"

Cons: "The aircraft was very cold and chilly."

Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."

Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."

Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."

Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"

Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"

Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"

Pros: "Service was excellent!"

Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."

Cons: "Very cramped. Worst leg of the journey"

Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"

Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."

Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."

Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"

Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."

Pros: "The economy section of the upper deck of the A380 is great!"

Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"

Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."

Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."

Cons: "Expected to have more indian movie choices."

Cons: "Service"

Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."

Pros: "Friendliness"

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"

Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"

Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."

Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"

Pros: "the selection was impresive to m"

Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"

Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Cons: "good"

Pros: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."

Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."

Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "Seating space was very good. Meals terrific"

Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."

Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."

Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."

Pros: "Food"
Cons: "Nada"

Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"

Pros: "Ok"
Cons: "Comfort"

Pros: "The crew was amazing!"

Pros: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Cons: "Vegetarian food quality needs improvement"

Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."

Pros: "Only cleanilyness inside the plane"
Cons: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"

Cons: "The airplane broke from Abudabi to Delhi with 4 hrs delay."

Pros: "Crew excellent,food excellent,was very surprised after reading some bad reviews on the net."
Cons: "Having pyjama to wear will have equalised Qatar business class."

Pros: "The crew"
Cons: "sea food"

Cons: "Very quick through immigration and customs. Then a short cab ride to city."

Pros: "Flight was on time"
Cons: "foos service was terrible"

Pros: "Seats were super comfortable and on time arrival."
Cons: "Food servings timings, were not matched with the New York time zone."

Pros: "..."
Cons: "....."

Cons: "Flight was hot ac not working enough food was horrible."

Pros: "More legroom Crew was couteous"
Cons: "Poor quality food Old planes"

Pros: "The flight itself was good when it eventually left."
Cons: "Boarding was chaotic. There was another Virgin flight leaving Launceston at the same time so the lounge was very busy. Our flight was late while the other was on time and there were no announcements that our flight was delayed. The screen over the gate also did not show our flight details at any stage, even when it eventually boarded.. I'm familiar with Launceston airport so it was okay, but for someone not familiar, especially an international visitor, it would have been confusing as to which flight was which especially as no announcement or visual display was given that our flight was running late."

Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"

Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."

Pros: "Seats were comfortable."

Pros: "Same as Above"
Cons: "Same as Above"

Pros: "It was a smooth flight."
Cons: "No entertainment but only slightly over 1:30 so it wasnt that bad. Someone stole my cell phone and Vapor between Manila and Kuwait after my hand carry bag was checked in."

Pros: "Not much. Free shower at the airport was welcome."
Cons: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."

Pros: "Service"
Cons: "Service"

Pros: "MUTTON WAS EXCELLENT"
Cons: "SAME MOVIES BOTH FLIGHTS"

Pros: "Crew were awesome, food was amazing"

Pros: "correct temprature flight crew was good food was good"

Pros: "This time the service was ok"
Cons: "Food was mediocre,and while boarding the buisness class and economy lines are chaotic, looks like no one is in charge!"

Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"

Pros: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Cons: "The second flight took off quite a bit late but we did make up some of the time"

Pros: "The Crew was responsive and attentive."
Cons: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."

Cons: "Short flight and hoarding"

Pros: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Cons: "No complaints"

Cons: "Food is getting boring. Chicken fish or beef every time. Plane was old. Entertainment choice not good. Crew forgot to bring wine for the main course. It's about 50% of the standard of the A380."

Cons: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."

Pros: "Preclerance system in Abu Dhabi"

Pros: "Not much"
Cons: "Crew was rude, very offstandish. We asked for vegetarian meals online. Crew acted like it was our fault for being vegetarians. My wife asked one of the stewardesses for water and she never brought. When we asked for it again she brought it and said "here" like she was bothered to have to bring water."

Pros: "Leg room"
Cons: "Boarding was chaotic Crew wss average in service"

Pros: "Food and entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"

Pros: "Comfortable flight."

Cons: "N/a"

Pros: "The A380 aircraft is an absolute delight to travel in. Makes the flight very comfortable."
Cons: "The crew was quite unfriendly and refused to provide any additional snacks or drinks after 1st service. Very limited food menu and very little in quantity."

Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"

Pros: "I like the movies. Seats assignment to window in a 2 seats row are the best. They seat a chubby person who was all over my seat the whole 5 joirse"
Cons: "The flight attending crew from Chennai as well as for the Abu Dabi flight ignore request for coffee or water service. Only after turning light several times they responded. Even when they were passing the halls with water and you called them they would not stopped. I love the soft landing of all pilots flights."

Pros: "Service in the Economy class was a nightmare. The air hostesses do not respond fast, take hours to get a glass of water and sometimes even don't bother to get you what you have asked for."

Pros: "The airline was amazing, food was on time and good. I'll be honest and say this was one of the better airlines I have flown."

Pros: "Very old and not up to date . Not enough choice ."
Cons: "Wider choice more current content especially movies ."

Cons: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"

Pros: "Food & Upkeep of aircraft"
Cons: "Your association with Aer Lingus"

Pros: "Liked the food Good service"

Cons: "No person travelling from New York received their luggage in New Delhi. After a frustrating wait in Abu Dhabi terminus for 24 hours to be subjected to another wait & search for luggage & eventually fill the displaced luggage forms was quite an ordeal. The only silver lining was that the luggage was eventually sent home after 72 hours. NEVER EVER RECOMMEND ETIHAD FOR TRAVELLING"

Cons: "1 piece of luggage was missing from flight EY218 on 18 June 2016. Wheel of one luggage was broken when the luggage was received at the belt after flight EY 218 landed at New Delhi"

Pros: "Attendant was very friendly. Really appreciated her energy"
Cons: "Drink service was not as good as other trips."

Cons: "I hate pretzels. Another option would be cool"

Cons: "Smooth flight left on time and arrived on time."

Pros: "Great crew"

Pros: "Easy boarding."
Cons: "No usb charger. Flight delayed."

Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."

Cons: "The plane was very old. It had cigarette ash tray in the armrests and bathrooms. It also only had three screens to watch movies. The headphone jack did not work properly and you could not hear the movie well. There were no screens in the chairs in front."

Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"

Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"

Pros: "In flight entertainment was great"
Cons: "Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided."

Cons: "No snacks"

Pros: "early flight. Smooth. Good landing. Friendly folks."
Cons: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."

Cons: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."

Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."

Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"

Pros: "The staff was great smooth flight"

Pros: "The seats were comfy and spacious."

Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."

Pros: "We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating."
Cons: "Having the flight switched from a direct to transferring in Madrid."

Pros: "Very smooth flight. Competent crew."
Cons: "It was all good."

Pros: "My flight is tomorrow"

Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"

Pros: "Average. Expectation for US airlines are so low this flight score average."

Pros: "Quick easy flight"
Cons: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."

Pros: "It was on time and service was ok.."
Cons: "No individual entertainment...or seat back screen... Not even close to Emirates...paying for seats when plane is half empty....shame on AA...."

Pros: "NOTHING"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."

Pros: "Accommodation of letting me and my kids sit together."

Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."

Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."

Cons: "Flight left 4 hours late"

Cons: "Cramped seating. As per usual."

Pros: "The inflight crew was outstanding!"

Cons: "Only one plane really gave me a bad experience. The plane was pretty old and cramped and the crew was very rude. Maybe they were having a bad day or didn't want to be in the old plane either, but their performance was bad. One of the attendants, I think his name was Juju, asked me is a soft voice if I would like a drink. With the engines roaring in the background I thought he asked have you been served a drink? I responded "No, I have not." And he started off serving everyone else. I had to call him and asked if he was skipping me and he replied "I asked you if you wanted a drink and you said No!" I explained the engines were loud and I mistaken his words and with an attitude he served me a drink. For the whole 9hr flight I avoided him at all cost and just responded to the other attendants. The other attendants seemed annoyed and would roll their eyes or make a face when people would try to pass them on the aisle, but I in their defense, they were moving a large cart in a small aisle. Passengers should have waited until the aisle was clear before moving. That was my only issue. The next flight was better with no problems."

Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."

Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"

Cons: "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."

Cons: "Poor management"

Pros: "Was fairly roomy and flights were generally on time"
Cons: "Boarding was chaotic- partly because passengers payed little attention to boarding groups and ground crew tried to control it- to little avail. Also, pilot or crew did not tell us what gate we were deplaning at and with short tomes between flights, I need to plan where my next gate is and fastest route there."

Pros: "A good value. We were only going to nyc for 3 days so we only had carry on luggage which they courtesy loaded for us."
Cons: "Seats are narrow, hard and the tray table of the person traveling with me, was broken. Gave entertainment a o because there was none."

Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."

Cons: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."

Pros: "Great team of flight crew members but boy it will be a long time before I want to travel through London Heathrow again."

Cons: "No food or beverages for me. I slept comfortably on my flight"

Pros: "Easy connections"

Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."

Pros: "They made up for the time lost"
Cons: "Well we were suppose to leave at 1230 on flight 125 to Santiago August 11, and we didn't leave until almost 2 pm and they didn't tell us why we were inside of the place without any notice, and only gave us water while we waited it was my first time flying with AA and maybe last"

Pros: "On time"

Pros: "slight delay but they made up the time in the air"

Pros: "Fast shuttle to our hotel"
Cons: "Heat"

Cons: "Was initially told there would be a 2 hour delay because of weather, as the sun beamed down and announced this 2 minutes prior to boarding. Ticket agent at the gate desk was less then helpful, " I don't know what to tell you Sir""

Pros: "Only check in and boarding was smooth."

Pros: "Timely"
Cons: "Food"

Pros: "Crew was nice but only service twice in 8hr flight"
Cons: "Entertainment app didnt work. Food was low cost AND low quality. Pasta was bland mush breakfast was slice of banana bread."

Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."

Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"

Pros: "It was a really good flight. They lowered the lights. The plane had these neat blinds for the windows that were shading the glass than an actual device so you could obtain the perfect level of light."
Cons: "Only thing that would be better was a bit more leg room. My knee was hurt the day before on a hike and it kept bumping into the seat ahead of me. I'm only 5' 4" so I can't imagine how someone tall would feel."

Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"

Cons: "My problem is when United uses Air Canada the privileges that United gives don't exist and they treat you like anyone else... If I'm gold status with United theb I should be with Air Canada as well"

Pros: "We liked the extra leg room of the economy plus seats but the seats were too narrow."
Cons: "The bathroom were not cleaned during the flight by the end of the flight there was no toilet paper and the bath rooms were very unclean."

Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."

Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."

Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."

Cons: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."

Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Pros: "Good leg room. Staff friendly and helpful. Really great flight."

Pros: "Comfortable flight"
Cons: "Food was average"

Pros: "Entertainment options were good and flight was pretty on time."
Cons: "All was ok. Would like more snack options."

Cons: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"

Cons: "Luggage didn't make it and it took 4 days (out of a 5 day holiday) to get it to me :-("

Pros: "Direct flight saved time."

Pros: "Buying wine was a good idea. It's a good cure for frustrations."
Cons: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."

Pros: "Aircraft was clean. Convenient connecting gates. Flight duration."
Cons: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"

Cons: "Flight was delayed for more than hour."

Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."

Pros: "The food needs much improvement and needs to be healthy !!!"

Cons: "I reached delhi a day late and missed an important event. See ablove"

Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"

Pros: "Comfort of seats Crew's teamwork"
Cons: "It would be great if you could accept debit cards on board for purchases."

Pros: "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."

Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."

Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"

Pros: "Friendly crew"
Cons: "Touch screens were broken"

Pros: "Everything was great...but there was a medical issue on board and it would be good to hear that the guy who got 'ill' is ok and that it was nothing serious that anyone else could have contracted from him. Paramedics boarded the plane when we landed, I assume it's nothing serious but would be nice to hear from air Canada to confirm. Other than this unfortunate event ... everything was great starting with the staff at the ticket counter."

Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."

Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."

Pros: "I liked nothing. Lech Grabinski"
Cons: "my flight was late by 3 hours, lousy airplane, no service, no food, never again on Air Canada, even for free, Lech Grabinski"

Pros: "- On time performance - Friendly crew - Comfortable flights"
Cons: "- Lengthy check-in. We waited one hour in line to check-in. - Flight had no access to a gate. Boarding done through tarmac and buses."

Pros: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Cons: "The plane was very cold"

Cons: "That was a first time i saw a paid entertainment system. That was a long-haul (9 hrs) flight. Either you pay and have an iPad with movies, music etc. or nothing. Very interesting."

Pros: "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
Cons: "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."

Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"

Pros: "The food was good. The flight attendant were helpful and cordial."
Cons: "We had to wit two hours on the tarmac because of a computer error."

Pros: "Nothing much, only the plane was clean"
Cons: "Horrible food and service. Organization in boarding was poor."

Cons: "Only in Canada they make you remove headset for takeoff and landing."

Pros: "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
Cons: "I gave 1 star for food because there wasn't any. Air North has cookies."

Pros: "Nothing. Simply don't buy off of kayak"
Cons: "Liars. Flight lost my baggage. Left gate late as usual. Awful flight with shitty crew"

Pros: "Had the good fortune of an under-booked flight, allowing more space to spread out."
Cons: "Flight departed about 75 minutes behind schedule, but if that was necessary to ensure a safe flight, I'm fine with the delay. We still make our connection, thanks to prompt assistance at the airport."

Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"

Pros: "The extremely unempathetic Toronto Air Canada customer service agent was a particularly fond memory from my trip."
Cons: "After weather forced us to miss our flight to Delhi from Toronto (understandable), Air Canada booked us on an AC flight to London and then an Air India flight to Delhi from London. In Toronto they told us that we couldnt get our bags because they were in storage, but that they would be on the plane to London and then to Delhi. Upon arriving in London, Air India told us that Air Canada never booked us on their flight to Delhi - that neither of our names were on their manifest. Air India was helpful in getting Air Canada's mistake fixed. Upon arriving in India, my partners bag was nowhere to be found. It would be logical to assume that his bag was in London and never made the imaginary flight Air Canada booked us on. However, even though our bags sat in Air Canada storage for 24 hours, his bag was never even loaded onto our flight to London. He didn't receive his bag until 6 days into our trip, causing all of us to miss out on multiple experiences, including the ability to leave Delhi because of our need to get his bag and multiple missed and promised deadlines from the airline."

Pros: "Air Canada provided accommodations for me when I was informed about my removal from my connecting flight."
Cons: "I didn't enjoy the sassy customer service representative who "assisted" me in redirecting me for the next possible flight to India. She booked me for a flight to London and told me that I was also confirmed for an Air India flight from London to Delhi. This "confirmation" was false after checking in with Air India. There was no entry of me being registered for the flight. Luckily, there were enough seats to make my accommodation. The looming concern that followed was that my bag was clearly not going to be in Delhi once I arrived to my destination. This then became my reality and had to deal with not having my luggage for 6 days in India. There was blatant disregard between both airlines in trying to deliver my bag to me. They both blamed each other and refused to claim responsibility. With both refusing to claim fault, I had to fend for myself and pay for clothes and other necessities. Hands down, the WORST experience I've ever endured while traveling with any airline. I vow to never fly Air Canada and Air India ever again."

Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."

Pros: "Seats"
Cons: "Entertainment"

Pros: "The first class cabin stewardess was simply wonderful. I’ve never experienced someone more friendly. Wow. And this was my first flight on United in a long time. I’m going to use United more."
Cons: "Nothing."

Pros: "good crew. plane was showing of wear. torn pockets and worn out seats."
Cons: "newer aircraft or refurbished one."

Pros: "Crew was nice"
Cons: "More comfortable and spacious seating, more reasonable priced food for the quality you get"

Cons: "No room in the seats at all"

Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."

Cons: "We had a 3 hour delay."

Pros: "The flight was excellent. My luggage dding"
Cons: "Having my luggage."

Pros: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Cons: "Lots of noises crew were good . Price of luggage was outrageous"

Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."

Pros: "Non stop flight"
Cons: "My wife and I were given seats aisle apart"

Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"

Pros: "mediocre service"
Cons: "constant delays"

Pros: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Cons: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."

Pros: "Standard beverage and small snack service"

Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"

Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."

Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."

Pros: "The plane did not crash"
Cons: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"

Pros: "Nothing"
Cons: "Poor communication and terrible management of bad situations."

Pros: "At least they made an effort and it was finally resolved."
Cons: "Fact that the plane was not checked properly and was about to take off and go back to the gate."

Pros: "Great crew, boarding process, drink service"
Cons: "No entertainment or food served on flight for free"

Pros: "Flight attendants were great. They brought the food and drink cats down the aisle at least 5 times each during the flight."
Cons: "In flight entertainment system worked great for the first hour or so and then would spool for several minutes for every minute of movie that it would play. Flight attendants could not so anything to fix it."

Cons: "Food options weren't good."

Pros: "OK service, hard landing"
Cons: "Scheduled times were kept"

Cons: "It was delayed a few minutes"

Pros: "No incidents, functional, homogeneous, pleasant crew"
Cons: "Thank you for flying with us- Missing sincerity And service!"

Cons: "Was ok"

Pros: "Nothing positive to say about United Airlines"
Cons: "Everything was terrible"

Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"

Pros: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Cons: "Everything."

Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"

Cons: "Service,and checking .. most people at ticket counter"

Pros: "That I made it home safe"
Cons: "Tuberlance services late arrival"

Pros: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Cons: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."

Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."

Pros: "Flight left on time and arrived early"

Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."

Pros: "Good service, quick flight, food/entertainment N/A"
Cons: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"

Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."

Pros: "Quick easy no delays"
Cons: "N/A"

Pros: "Not much."
Cons: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."

Pros: "Easy."
Cons: "No snack or entertainment."

Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"

Pros: "Flight was boarded efficiently. Left the gate on time and got in early."

Pros: "The employees were extremely helpful and friendly. I had just flown in with united from Hawaii and landed 6. 15 am that morning and the employees assisted as I was not familiar with the airport. Will definitely fly united again."
Cons: "Nothing."

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "It was a quick flight"
Cons: "Crowded not a lot of room"

Pros: "the staff was friendly and helpful, boarding was fast"
Cons: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."

Read more about Singapore Airlines
COVID-19 information

Safety measures for airlines flying from Burlington to New Delhi

Airlines flying from Burlington to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Burlington to New Delhi

Mandatory masks

Masks required on board, masks provided on flights from Burlington to New Delhi

Social distancing seating

Middle seats unavailable to book on flights from Burlington to New Delhi

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Burlington to New Delhi

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