Pride Plaza Hotel Aerocity New Delhi

staff attitude, arrogant, very slow with 0 customer service training. I have arrived at 5 am, they said no rooms before 9 and you have to pay early check in fees, I said ok will pay. then they have checked in a group from Spain, while they was telling me there was no rooms ready yet. they didn't care that I am so tired and watching people check out since early morning, so rooms are available but they insist on not giving it due to their policy!! after travelling and staying at 5 stars hotels in 20 countries, this was the worst ever and it was my first time to here that getting the room ready takes 45 minuets, and this is world wide as they say !! all around the world once I arrive if the room is available they send someone to clean it and check me in, and never once paid an early check in fees. when I asked to see their manager, they asked another staff to play the roll of a manager or supervisor !!! as a regional relationship development manager at aviation sector, I can say that this hotel and it's employees doesn't care at all if the customer didn't come again or wrote a bad review about them, that's why they are not professional at all in every aspect of the hospitality industry. Room was not clean at all, the bed sheets was almost yellow with hairs on it. Towels was smelling and looks so old, so I couldn't dare to use it.

Close to airport

The staff were hopeless! Expect more for the price!