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Cons: "The website does not describe baggage allowance clearly as compared to other airlines. It lists “excess baggage weight” but not the 15kg limit. The choice of 15kg as the limit is a BIG problem for international travelers who may be coming for longer stays. Air India has a much friendlier policy for checked and carryon baggage and I would choose it by far. We were charged for every kilo even though prepay options online were not user friendly. 4 thumbs down, way down."

Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"

Pros: "Amazing crew."
Cons: "Better comfortable plane"

Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."

Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."

Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"

Cons: "Flight delay was not communicated timely"

Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."

Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."

Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"

Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."

Pros: "On time, comfortable seats, friendly crew."

Cons: "Could have been on time"

Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."

Cons: "Flight was on time. Crew were professional."

Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"

Cons: "Food variety"

Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"

Pros: "Very good cabin crew"

Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"

Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."

Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"

Pros: "Indigo flight time to time சூப்பரா இருக்கு"

Cons: "Luggage lost. No apologies, no compensation"

Pros: "Air hostess service and flight timings"

Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."

Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"

Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"

Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"

Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"

Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"

Cons: "A"

Cons: "Delay from in DEL caused a missed connection."

Cons: "Late"

Pros: "All great !"

Pros: "Kayak service is not good"

Cons: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."

Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Heat"

Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."

Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."

Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."

Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."

Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"

Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."

Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."

Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."

Cons: "I missed the flight coz it was preponed. I had to spend 500 extra dollars on scheduling my international flight."

Pros: "On time.....but felt like an eternity."
Cons: "horrible seats for an international flight. Flight was from India to Singapore and they didn't accept Indian Rupees or Singapore Dollars. Only wanted to pay for meals using US Dollars. Made no sense."

Cons: "Flight was Scheduled to departure at - 22:10.I reached and took boarding passes 1.5 Hours before. They Gave me Passes with Departure Time - 22:30. So delay was pre planned. At 21:45 they announced delay just before boarding start time"

Pros: "overall safety is good"
Cons: "media is not at all working and its hard on such long flights without media especially when you are traveling with kids"

Pros: "Nothing!"
Cons: "Everything!"

Cons: "NA"

Pros: "Not much"
Cons: "Everything"

Cons: "The two hour operational delay was uncomfortable"

Cons: "Late departure"

Cons: "Improve in all aspects"

Cons: "Your travel agent is the worst ever. Never replies to emails and messages sent. Very disappointed and will never book again with your company"

Cons: "I didn't like flight from Del to LHR as my seat didn't have the light switch working. So I had to ask stewardess 4 helkp 7 she forgot. asked for 2nd time some body else switched on from cabin. to switch off to sleep had to call back staff. pl repair it."

Cons: "If it’s on time!!!"

Cons: "It was late and misssd my coknextin"

Pros: "Ok."

Pros: "It was in time. No issues with luggages"
Cons: "I paid extra for seat reservation but they gave me just random seat not the one I picked."

Cons: "I don’t like my checking process at San Francisco. The information with customer agent was different to information provided during checkin. And it’s misguided me and I loose checkin baggage. Very disappointed with overall process."

Cons: "short delay when desembarquing"

Pros: "It was pleasant short journey even though we were delayed an additional 20 minutes in the air due to weather. This was out of the airlines control."
Cons: "Nothing"

Pros: "Excelente"

Pros: "Very rude and no interest in their job."

Cons: "Really cramped seating, very little legroom. Most ic-country flights within India were more spacious."

Pros: "G"

Cons: "My travel agent in India emphatically said that we did not require visas. We did not find out otherwise until we were at the gate in New York."

Pros: "nothing much"
Cons: "the cheap crowd."

Pros: "No socks or toothpaste or brush."

Cons: "Flight got delayed by 2 hours, resulting in missing connection of Air Canada flight from Delhi. . Missed connection. Poor customer service where Air India team first issued Boarding pass for next day Air Canada flight, and then took it back and asked me to deal with Air Canada directly this causing excessive inconvenience and loss of money, as Air Canada declined to allow me in their next day flight and I had to buy new Tickets to get back home in US."

Pros: "Travel schedule & landing before time."

Pros: "On time and connection support"

Cons: "I got sick from the veg meal"

Pros: "free of charges for 2 pieces of baggage."

Pros: "Nothing"
Cons: "Everything"

Pros: "Good"

Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"

Cons: "the TV was out of order"

Cons: "Not worth even a single star"

Cons: "just 1 drinks service on a 16 hour long flight"

Cons: "Timing was not maintained"

Cons: "the seat covers are not clean. plus the blankets that are offered have stains. the remotes for television are almost broken. the button used for chair reclining do not work properly and needs to be pushed so hard that it keeps disturbing the passenger in the next seat."

Pros: "My seat did not recline. N the audio wasn't working in my seat. The 8 hour journey felt like forever because of the discomfort. Would not prefer or recommend air India again. Dreading my return journey back to uk."

Pros: "On time.."

Pros: "This did not work on both flights"

Cons: "no through check in."

Cons: "i like it"

Pros: "Boarding procedure is poor"

Pros: "The veg meals were good and liked the baggage policy"

Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."

Pros: "."

Pros: "Food was good"
Cons: "Poor hygiene levels and not so great service, although better than my Air india flight to Delhi from sfo."

Cons: "Better to clean restrooms in between."

Pros: "Seat is wider than USA airlines"
Cons: "too slow to turn around aircraft and depart on time"

Cons: "Less leg space Less variety of both english and hindi films"

Pros: "Nothing"
Cons: "Everything"