Daily cleaning, installation of cabin HEPA filters on flights from Sri Lanka
Air India, Vistara and SriLankan Airlines have all waived their change and cancellation fees on flights from Sri Lanka to India. Confirm policies on booking site.
Vistara does not allow booking a middle seat on flights from Sri Lanka to India.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sri Lanka to India.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to India from Sri Lanka is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to India with an airline and back to Sri Lanka with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to India from Sri Lanka up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Cons: "None all good"
Pros: "We really enjoyed this airline!"
Pros: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Cons: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Cons: "Quatar is the best"
Cons: "Cancellation of the flight could have done before boarding."
Pros: "Regular A330 was substituted for a 787 dreamliner."
Pros: "Flight not full, so space to move. Great service"
Pros: "seat space with leg room."
Pros: "The crew were very friendly"
Cons: "I was made to gate check my hand luggage."
Cons: "Took long time to provide food & water."
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."
Pros: "The crew was friendly and helpful. And the food choices were good."
Pros: "Like before,Awesome experience provided by inflight crew, who attended to all your needs for this 4 hour long flight Made us feel really at home!"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Cons: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Pros: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Cons: "One restroom was out of service"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Cons: "There were no food choice when the cabin crew reach my seat all run out"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Leg room was relatively better than the Doha to Atlanta leg."
Cons: "No goodie bags this time"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Pros: "Like the friendly Crew ..."
Cons: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Pros: "The inflight entertainment didnt work at all. Food choice was pathetic."
Cons: "Food and inflight entertainment"
Pros: "Best airline in the sky"
Pros: "Nice crew."
Cons: "One economy cabin as packed with people and the other economy cabin had only 1 person per row. Spread people out more so that they aren't really uncomfortable for a 12 hour flight."
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Pros: "Lots of leg space, good seats."
Cons: "Food could be better, much better."
Pros: "Better crew members"
Cons: "Seats and food.. This should be the last travel with Qatar airways."
Cons: "I had to have the same food in both flights"
Pros: "I usually don't need a lot in the flight, just to kill some time. With Qatar, it was easy, your own entertainment screen with a huge selection of content. Plus the seat was very comfortable and wide, a lot of leg space. New aircraft. what more can you ask?"
Cons: "Not sufficient food, less quantity or quality of food, cramped seat, there was a big guy sitting next to me, unable to even rest my hand"
Pros: "The food was fabulous and plentiful. We also took advantage of the free tour of Doha--a very pleasant way to spend a six-hour layover. Flight attendants were all very attentive and helpful."
Pros: "The crew. They were all very friendly."
Cons: "Lack of leg room."
Cons: "There was no boarding system, everyone just crowded the gate. Food was unappetizing at best. Colombo Qatar Airways staff at Colombo airport were not very helpful when trying to change details of my booking."
Pros: "Great food, comfortable new plans, great food, great crew"
Cons: "Boarding in Colombo was dire - they boarded the plane from the back, leaving Business Class passengers waiting in the hot, uncomfortable gate area until last"
Pros: "I think that the food can improve and it felt like the flight was short staffed."
Pros: "Crew was amazing"
Pros: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Cons: "I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone."
Pros: "Overall flight quality"
Cons: "Free wifi time can be increased to at least an hour and Food quality can be better"
Cons: "Old plane - ACE - very basic movie selection."
Pros: "The crew were very hard working and did a great job."
Pros: "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
Pros: "Seating and entertainment was very good."
Cons: "Hindu Non vegetarian meals could have been better"
Pros: "Service & caring were superb"
Cons: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Pros: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Cons: "Seat was uncomfortable"
Cons: "Good job!!"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "Love the outfits the flight attendants wear Love the attention they give to all ...and basically everything else was above GOOD"
Cons: "The only thing I didn't like was a crabby lady sitting behind me on my way to Dubai the end of October who objected to me reclining my seat ..meanwhile, she had hers reclined! But I didn't consider it important enough to complain."
Pros: "Good leg-room."
Cons: "Crew do not seem to be attentive."
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "Good serevice"
Cons: "Chettinad fish curry is good"
Cons: "Not able to select seats during online checkin free of cost."
Pros: "Excellent service by staff.Food is superb. Overall happy experience."
Pros: "Caring crew"
Pros: "Same as above."
Cons: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
Cons: "During initial boarding at IAD our carry on baggage was ok. But boarding at Dubai there was carry-on baggage weight check and we had to pay additional $200. And then our baggage was then checked in. Seemed to be totally unethical."
Pros: "Pretty mjuch ebverything except.."
Cons: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."
Cons: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."
Pros: "Movie options were good"
Cons: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
Pros: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Pros: "very comprehensive entertainment system"
Cons: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Pros: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Cons: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Pros: "I was very comfortable."
Cons: "Seat selection is paid."
Pros: "Crew and the upgraded entertainment system. Especially, the nee touch screen and 3.5 mm support in the headphone jack."
Pros: "Attendants were attentive, effecient and very helpful. Made the long flight wonderful."
Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Pros: "Boarding procedure kept changing from flight to flight,keeping one guessing....Food(Asian Vegetarian was so so...served at random...."
Cons: "Luggage came on time."
Pros: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
Cons: "We kept a option for wheel chair but no one turned up that was disappointing."
Pros: "The team was fantastic. Always willing to help."
Cons: "The flight was delayed and the announcements were not made to keep us informed. There was some chaos involved once the gates were open. This has to be addressed."
Pros: "Good connecting experience in Dubai."
Cons: "Comfort of seats could be better"
Pros: "Crew couldn't have been friendlier!!"
Pros: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."
Pros: "I didnt mych like anything of this transit sector from colombo to maldives."
Cons: "First off, if im buying a ticket and traveling by myself and have an overnight 11hrs and 35min layover i expected some sort of accommodation given that the Maldivian airport is an outside one. Not only did they (Maldivian Emirates counter officer Ibrahim Shinad) refused to give me a lounge they said to get a room at a hotel was $400 US! Which is absurd. I had to sleep on metal chairs. They also closed most shops by 12am and by the time we landed and went through checkin it was 1130. Not a pleasant experience at all."
Pros: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Cons: "I would like to be upgraded to first class. :)"
Pros: "Entertainment, lounge.."
Pros: "Too cramped -there was no order while boarding -seats were less spacious -Film was of poor quality and i had to switch off -the buttons were less user friendly"
Cons: "Was not able to get preferred choice of meal due to insufficient availability."
Cons: "Vegetarian meal options were scarce."
Pros: "The crew"
Cons: "The food"
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"
Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Cons: "Free internet"
Pros: "Everything was great!"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "They loose my luggage"
Cons: "They loose my luggage"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Cons: "Plane was too cold. Asked staff to adjust but still to cold."
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "Good seats with leg room."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Fast and efficient."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "Friendly service."
Cons: "Boarding process could improve"
Pros: "Good value"
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Pros: "Also perfect"
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Cons: "Felt like a second class train travel."
Cons: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Pros: "Leg room better in Economy than other flights"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Pros: "So good"
Cons: "Everything ran smoothly"
Cons: "SriLankan Airport and cabin attendant behave was very poor."
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Cons: "Quality of food has really gone down. Quite disappointing."
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "Wonderful services"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."
Cons: "The seat does not feel soft, so hard and discomfortable"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Cons: "No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable."
Cons: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Pros: "the staff was very helpful"
Cons: "the touchscreen didn’t always work"
Pros: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Cons: "Your crew all need customer service and etiquette training. ASAP!"
Pros: "The cabin crew were excellent"
Cons: "Smaller que in Abu Dhabi at security"
Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."
Cons: "Need more leg room even for regular economy seating"
Pros: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Cons: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything good"
Cons: "Nothing really"
Cons: "Hassled at gate since I had my boarding pass on iPhone from Etihad and no a paper boarding pass, was held up and was one of last persons to board airplane"
Pros: "Seat was good."
Cons: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
Pros: "Handled disruptive customers well"
Cons: "Boarding and departure were late, food was terrible"
Cons: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"
Pros: "was easy to find connecting flight info."
Pros: "Good flight"
Cons: "The temperature in the plane was too high ie it was too hot and not enough drinks given out"
Cons: "Please, please, please Etihad, implement child-free zones on your flights."
Pros: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Cons: "Service could have been better. More movie optiond"
Pros: "timeliness, in-flight entertainment, food"
Pros: "Food was good."
Pros: "The flight and the food was good"
Cons: "Short flight and hoarding"
Pros: "Seats were comfortable with leg space."
Cons: "Entertainment with regards to Holywood and regional movies should be upgraded."
Pros: "All above"
Cons: "Liked everything"
Pros: "Fast and on time"
Cons: "My butt hurts"
Pros: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Cons: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
Pros: "Etihad knows how to make you feel special, lot of smiles and nice crew who are the real hosts, never get tired and always are ready to help."
Pros: "Everything was good."
Pros: "Comfortable flight."
Pros: "Left and arrived on time."
Cons: "Seats too cramped. No jetway in Abu Dhabi."
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Pros: "Punctuality, space, tv monitors in each seat and nice service"
Cons: "Never got here! First foight never left."
Pros: "As above"
Cons: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
Cons: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."
Pros: "Staff was accommodating and friendly."
Cons: "Aircraft condition, smelly."
Pros: "The service was great."
Cons: "The food was not up to the standard"
Cons: "We were forced to sit in the aircraft after boarding for nearly 2 hours as the ground staff waited to load bags from delayed connections."
Pros: "Etihad airways is amazing! The business class is top notch, the flight attendants were wonderful and provided amazing service without even being asked. I would recommend this airline to everyone."
Cons: "I buy two ticket to Sri Lanka . But medical retion my son 9 y old did not go but I e mail to them abut doctor tel but still my my son Cancel ticket not yet refund I don't know why"
Pros: "The crew was great although clearly tired. They timed meals and darkness/light well given the time zone jumping and were consistently friendly despite drab conditions of such a long flight."
Cons: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."
Cons: "It took a very long time (more than one hour) for my baggage to come in spite of the fact that I travelled Business Class. And that has been an on-going issue with Etihad."
Pros: "Friendly staff, legroom was OK, American's gates at ORD were fairly clean."
Cons: "Great big stain on the carpet around the end of the gates looked pretty bad."
Pros: "Flight attendants very nice and presentable. Food good with real silver ware."
Cons: "I was charged $600 to postpone flight after I found out I needed a VISA to fly to India. Initially I was told the cost would be $100 ad then it ended being $600 for both me and my husband which I found outrageous. There should be something that flags you as soon as you book the flight that a VISA is required in order to fly to India."
Airlines flying from Sri Lanka have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sri Lanka
Masks required on board, masks provided on flights from Sri Lanka
Social distancing seating
Middle seats unavailable to book on flights from Sri Lanka
Testing for antibodies, testing for symptoms for flights from Sri Lanka
Waiving of change fees. Search flexible flights from Sri Lanka