I had been keen to try this airline and I found the food great and appreciated the metal utensils. I found the seating space smaller than most. I am 177cm and was unable to reach down and pick up something off the floor because the seat in front was too close. One of our seats couldn’t be locked in to recline and the staff were sour and unhelpful. We were on 3 flights in a row and were only provided a total of about 700ml of juice / water for the 24 hour period. I recommend taking your own bottle on board because staff will fill it for you. I had to keep asking for water and they couldn’t come up with any better solution than 100ml at a time in a cup. I asked them to give me 2 x 500ml bottles of sparkling water that we could have to ourselves and the lady I asked didn’t want to give me the whole thing until another staff member understood the problem and overrode her. It would be handy to suggest people bring a refillable bottle on board.
Sri Lankan airline had less entertainment choices and Sri Lankan national carrier did not have language choices
Very poor. The flight was delayed for over an hour. Also, our baggage, including that of many passengers, approimately 180 bags did not arrive, and we are yet to receive it.
Poor, They have damaged my luggage and I have filed a claim at Colombo airport. They promised I will be in touch by the team within next 2 days but there is no One contacted me at all after 1 week. I then follow up again and received an email acknowledging my claim and claimed that they will reply in 12 days on investigation. Again, no response at all after that… Very disappointing…
All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good
Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.
Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.
The staff was absolutely phenomenal but the other elements of Sri Lankan Airlines need some serious adjustments. The day started off with terrible news that the flight was cancelled from Male and that the plane went to Malta. As an American, when such delays occur, the airlines find suitable ways to accommodate their customers such as putting them in an Airport hotel or lounge while waiting for the next flight. A 1.5 hour trip turned into 12 hours with no accommodations from the Airlines except a ticket to eat breakfast. For such a Billion dollar industry, a cheap breakfast is an insult toward the customer and something greater should have been done.
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Paid for the seat 17D. I found that that seat has no lean back facilities
Flight was short but turbulent giving uneasy feeling :( ; although views were mesmerising ;)
Flight boarding experience with journey was smooth; can describe it as a less to minimal turbulent flight!
No food/drinks included for BOM to BKK I paid 675£ for LHR-BOM-BKK (return) flight.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed and due to this we almost miss the connection flight
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
Electronic check in is must these days. Food could be better.
I did not have WiFi on the flight in business class. This was a problem on a long 15 hour flight. I had important work to do and was unable to do it. This resulted in loss of productivity .
The quality of service in AI Express was much better than Air India
Air India Express operates as a separate airline, so it says. Air India Express is a subsidiary of Air India and is part of the Tata Group, which acquired a 100% stake in the airline. (https://www.tata.com/business/air-india-express). Yet Air India express is not a member of Star Alliance, so Star Alliance gold members do not receive the benefits they would had they traveled on a mainline Air India flight. Even though it's a subsidiary of Air India, which is a Star Alliance airline. Very frustrating.
I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
Very comfortable flight. I appreciate the announcements were also in English.
I don't think there were entertainment options (short flight) - which is why I gave the 'ok' sign. Didn't make a diff in my flight experience either way, however
Poor, pilot flew as if he was in hurry and had to coverup for wasted time
The planes did not have charging jacks for phones or lap tops and there are no monitors for movies. On the flight from Delhi to Hyderabad I was the last person in First asked for a meal choice and only one meal was available so I had no choice.
