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For an international flight, the service was average at best. It could have been significantly better, particularly with regard to the food quality and options. Additionally, having only two restrooms available for the entire Economy Class made the experience less comfortable and resulted in long wait times.

I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.

More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.

the crew was rude - there were no smiles when serving. they always had the look of why did you call me?

As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.

The only problem I had was not being able to download my boarding passes prior to arriving at the airport. Everything else was perfect.

My sister and I were booked on flight CX844 from Hong Kong to New York, following a layover from Hangzhou. The scheduled layover was already over 7 hours, and the flight to New York was set to depart at 2:00 AM. At 11:00 PM, I was informed that the flight was delayed until 6:45 AM, significantly extending an already lengthy layover. I spoke with a representative to inquire about rescheduling or hotel accommodation, but she rudely insisted that company policy only offered a $150 food voucher, which was unhelpful as I had already eaten and most places were closing. She refused any alternative support or access to the Cathay Pacific lounge to make my wait more bearable. As a loyal Cathay Pacific customer, flying with the airline every year, I was deeply frustrated not only by the delay but by the poor service and unprofessional attitude I encountered. I believe this situation could have been handled with more care and flexibility.

Cathay Pacific handle my plane delay very well. I will book with Cathay Pacific again in the future trips.

It as great, my in flight entertainment was malfunctioning though.

The first economy rows have remote space in the seat which eats in the seating space. The seats are also smaller compared to other airlines.