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The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.

It was really nice journey i personally recommend klm flight

I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.

The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.

The service was great. However the lounge only gets passing grade

Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting

Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)

They lost my bag and I still haven’t received it yet

Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.

Not consistent with the food quality (I mean taste not freshness)

3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account

It was an OK flight with below mediocre service by their flight attendants

The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

Please serve no god if you must serve dog food

The hard product, food, and service are far superior to their North American counterparts