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Terrible. Lost our luggage for 4 days. Did not advise passengers there was a strike in Barcelona Airport and had zero personnel on hand at airport to advise passengers on where to go to file claims. We had to fend for ourselves. No assistance at all other than an online claims submission process that we had to find out about on our own.

Everything was good. I had never heard about Discover airlines before. I was pleasantly surprized. They made everything easy. The pilot kept us very well informed and he was funny too. They boarded passengers from the front and back of the plane simultaneously.

Forced gate checking of a soft sided rucksack while allowing hard sided cases on the plane when claiming there was limited room was a bit of a joke. The boarding was a free for all with business classes not getting priority and the food was pretty bland and cold (KLM can do a hot meal on shorter European flights). For a National carrier operating from a home base I expected better. Flight was delayed in both Berlin and Munich and due to the delays I missed my ground connection costing me another £80. Had my bag not been gate checked by a overzealous gate agent doing selective enforcement for non Germans then I would have easily made the connection even with the flight delays. Think I will avoid star alliance in the future and stick to sky team or one world.

Delayed getting out for no good reason. Tight connect lead to a missing bag in Hamburg. Waited two hours at the airport to get the bag from the next flight.

Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.

Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa

The staff was bit rude when I asked for an extra drink after one beer, asked for one wine glass.

Had a delayed flight that caused me to miss all of my flights. Supposedly I was rebooked. When I got to my next connecting flight there was no ticket for me. I spent hours working with an agent. And they still couldn’t get it right. I will arrive home more that 24 hours later than my original schedule. Totally inept and frustrating experience.

The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey

Very good, i got two seats for myself, and was comfortable with the blanket i got