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Our flight was delayed to Louisville. What made this worse was they did not have another flight attendant to service the flight. This caused an even longer delay. Then when a flight attendant did show up, she chose to "swap" flights with another flight attendant. Therefore, we had to wait longer for the other flight attendant to come to our flight. This is information that the gate attendant should not have shared. Processes and execution at American are broken. Passengers are feeling it. Fixing this starts at the top of the organization.

Not good always. Even our trip to japan was disaster with the American airlines delays and cancellatios. Now unfortunately we needed to book again with them last min. Was okay but as usual not comfortable seating.

Susan the flight attendant was great. She greeted me with a smile and showed great hospitality.

I would have liked a pillow. The vegetarian wrap and oaten cake was good.

Nice modern plane. Can use your own device for entertainment. Get a snack on the plane.

We were delayed Al ost / hours after boarding so that maintenance had to add oil to the engines. Then the oil they grabbed had been left out in the Dallas record cold and was frozen. They had to go back to the hanger and grab some that was not frozen.

Packed commercial flight was as comfortable as can be expected

Late boarding to clean plane from previous flight; initial boarding announcement not loud enough; fantastic cabin attendant front of plane

Crew was rude and the flight is not comfortable for long haul.

I have lost my items and I didn't receive good customer service