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It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.

The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.

Ok, but legspace on MH0127 from Kul to Per was too small. It was not possible to tilt my seat which I don't understand because the seat in front of my could do it. So I didn't rest on the flight. Also, the crew was probably understaffed because it took very long time to take trash after the meal. Everything very different from the flight with Malaysian Airlines from London to KL.

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

An overnight Doha to KL. Great sleep, good service and tasty food in business class

chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.

The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.

Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive

The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.

Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.

Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well

Premium check in was worth it. Boarding process was a little chaotic. Seats were super cramped and I am less than 80kg and 180cm

It was good. The FACE check in at KLIA2 was not working.

should remind people who cough must wear the mask. A few persons surrounding keep coughing.

The flight delay... but bus from the airport be on time

Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.

Great. Very satisfied with a direct flight from Penang back to HK international. Stewards in the cabin were very friendly and helpful. Would not hesitate to fly with Air Asia in the future.

Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.

Meh, it was AirAsia. It's not about a quality.

Great flight. Achieve my objecttive of travelling with less hassle .