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It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.

Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.

Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!

The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

no issues at all... Kudos to the food. This time was really really good

The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.

One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...

The worst airline. Cancelled flight 30 min before boarding and rebooked on flight after 3 days.

Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)

I still cannot find my luggage. I need my luggage.

Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice

Customer service and the food was great. If the announcements in English could be said slower for the customer to understand what is being said. Due to ascent, it is difficult to understand. repaeting would help.

Bathrooms were absolutely atrocious. Absolutely third world. Unusable. From non-flushing toilets to poor maintenance - missing toilet paper, dirty with mess, etc. Horrifying. Does Ethiopian Airways expect customers to clean the bathroom before use. For sure inconsiderate passengers don't do anything to clear/clean after use.

My entertainment screen wasn't working and they couldn't fix it.

The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.

It is just ok, the sits are very uncomfortable, the temperature too low and there weren’t blankets. The food is mediocre and there are no screens to watch movies.

Seat in front of my wife was broken so it reclined further than normal and without having to push the recline button so my wife had absolutely no room the entire 17 hour flight. My seat was broken and wouldn't recline at all. Also.. my tray table was sticky and dirty right away before I even used it. Also...the floor in the back of the plane from our row of seats on back was totally soaked and both times we landed water came rushing out of the food/servant area like a flood onto the same already wet carpet. It got everything wet that was placed around our feet...including our shoes and socks.

Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.

On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!

Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.

Long way to improve. Toilets not working. Bad handling when flight was canceled

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

In my opinion, Etihad Airways is a first rate airline except for one important element. On the day before my return flights, when I chose my seats on the Etihad website I was charged an additional $55 (US) in order to sit on the aisle. I was not at all happy about this additional "hidden" charge and I felt cheated.

The staff was very nice and polite but it was very very hot and no ways to have some fresh air. It would be nice to have more time to sleep since it was a night flight

Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

Everything is good and improved and needs to improve economy class seat more specious so long journey we can enjoy and it will be give more relaxable. Overall all services good and safely landed . I enjoyed my journey and all the cabin crew members services very well.

My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.

Good flight overall But aircraft is little old- 747-400. Hence it is spacious compare to newer 787 dreamliners Asian vegetarian food was reasonably good

This flight was operated by Air India and it was good experience

They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.

The check in staff was excellent. Some of the ground crew at Bengaluru airport that Lufthansa has outsourced to are terrible. The airport security removed my 2 power banks and set it aside from my check in luggage but they ground staff refused to go pick it up despite the airport security confirming it’s waiting for them to pick them up. I was very disappointed by their utter disregard for customer service and unwillingness to help me.

Entertainment system have to be updated. Allied partners charging money for alcohol - in fact international flight.

Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.

Plane was bit old and sits were cramped. But flights crews did an amazing job to take care of us. I would consider Lufthansa again just for them.

The flight was delayed, missed my connecting flight. Also missing one bag and no one can help me. The bag arrived the day after and the airport can't locate the bag.

The Lufthansa ground staff at bengaluru airport was completely unhelpful. There was a single line to check in for all passengers, those that checked in via the self service kiosk and everyone else. The bag drop counters were not staffed and the as a result we wound up standing in line after getting our bag tag and boarding passes just to drop off the luggage. Also there was one counter for economy class resulting in long wait time. There are lots of personnel milling around but not able to do anything.

Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.

I liked nothing. Communication to passengers was poor to non-existent. No sense of urgency in providing information from gate changes, baggage drops, and cancelled flights (which happened with no assistance available). This airline is a joke.

OK flight. However, left my smartphone in the seat pocket by mistake, and ITA staff were able to retrieve it and bring it to the departure desk for the next flight. I was so happy and thankful that they were able to get my phone back!

Flying Economy I’m not expecting to have Michelin star food but there’s too much salt and not enough veggies in the main meal. Also there should be more seat room

I get it…Economy sucks but on a 13 hour flight all seats should have legroom and go back more than 110 degrees

Old flight. very smaller seats. screen small.. food was mediocre

We booked months in advance, but were told at the airport we are on standby because the airline overbooked the flight. We finally (family of 5) got our boarding passes and had to run through the huge airport to get on the flight. The plane then had an electrical issue and we sat on the tarmac for another 2 hours before we even started our 12 hour flight. Our luggage did not make it, but was delivered to our destination the next evening after we landed. I would not fly this airline again.

This was a typical hour-long flight. Not much leg room, no entertainment and no food.

I’m a nervous flyer so I was happy that we experienced barely any turbulence. I was also lucky and had a whole row in Economy to myself. I’m on the shorter side so leg room wasn’t an issue for me. It could be for someone who is taller than 5’7”.. The food was ok, but again I was in Economy so I wasn’t expecting Michelin star quality food. Entertainment was ok. Wish there were more television options. Overall I would book on ITA again

the flight from Palermo to Rome to SFO is better than the flight we come although the get-off time is still 20 min late.