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As a disgruntled customer of what was previously Alitalia – an airliner I'd sworn never to use again after a disgraceful experience dating several years ago – I had little expectation of its successor ITA Airways. The experience was just fine: short flight poorly managed at source – departure time changed twice well ahead of the travel date, boarding was needlessly chaotic and slow – and the flight upgrade option was ludicrously expensive, but overall the flight per se was all right.

Crew was very good, cabin comfort was what was expected for the price point. The food was not very good, too many carbs.

Other than the toilets it was great. One was broken and another wasn’t flushing by the end of the flight

Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.

Premium economy was very comfortable with excellent service and legroom. On Kayak I was able to find a very affordable discounted fare

Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.

Really attentive crew in Business class. Best flight Ive had in years!

Staff was professional without a smile. Seat was broken, but staff basically had no solution to offer

Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.

The cleanliness is the business class continues to disappoint. There was food on the floor when I boarded.