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Pros: "I like just the greeting"
Cons: "Service of the crew"

Pros: "Air India ground staff do not have proper planning and allocation of Seats"
Cons: "Smile and patience"

Cons: "Proper meal for lunch but for dinner we were given snack foods (croissant, fruit salad and chocolate cake). Also my bag got left in Delhi as I had a fast transfer - Got it back but it was quite stressful!"

Pros: "Well organised and systematic"
Cons: "Food"

Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"

Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"

Pros: "The crew were helpful, food was good and it was a comfortable seating with plenty of leg room."

Cons: "The crew certailny could be more cheeful Perhaps they just were tired. The food was terrible despite the airline from nation of exqisite cuisine. The enternainment screens did not respond or work even with the remote. There should be better maintainance."

Cons: "The crew could be a bit more cheeful. A small snack would have been appreciated after spending a long time waiting yo board."

Cons: "Had booked wheelchair for my parents. The wheelchair staff left them in mid way on both sides. They were made to wait for almost 30 Min plus before we made a formal complaint and he came back. This is worst ever service."

Pros: "5 hours delay, top of the 6 hours connection"
Cons: "Shorten the delay"

Pros: "Smooth flight"
Cons: "Delayed 35 mins."

Pros: "Great service"

Cons: "I was charged twice for luggage because i had a layover. That is a crazy policy. My extra weight ended up costing me 3 times the cost of my flight."

Cons: "For the price I paid for this trip, I think it’s acceptable and I will fly them again in the future. On time flights, polite cabin crew. Don’t expect over the top services . Limited choices in in flight entertainment system. I’m not used to Indian food so can’t comment much. Didn’t quite like it."

Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."

Pros: "I bought business class ticket from Riyadh - Mumbai- Riyadh But my seat similar to economy’s class."

Pros: "Food & Service + on time !"

Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."

Pros: "Nothing"
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"

Pros: "Good. I like it."

Cons: "I didnt like first of ur food cz only sandwich was not enough for food"

Pros: "Delayed. Had to wait"

Pros: "Timing was convenient."

Cons: "Nothing"

Cons: "Refer above"

Pros: "Non stop"
Cons: "Poor quality food Artogant staff"

Pros: "Ease of boarding and on time flight"
Cons: "Food very small sandwich with just cucumber and tomato"

Pros: "The staff were good"
Cons: "The flight was delayed No entertainment on flight No choice in food and drinks"

Cons: "Bags took 45 minutes to arrive in Kolkata"

Cons: "I had a valid ticket with a seat number ,yet I could not board the flight, as the airline said we are over booked. I had to postpone my journey for another day. Resulting in tremendous financial and reputation loss"

Pros: "Service"
Cons: "Nothing"

Pros: "space"
Cons: "very poor service, no facilities during the halt"

Pros: "The Kid's meal was the only thing better"
Cons: "The crews were not helpful. I ordered 3 kids'meal for my children but turned up we had only 2. The crew asked me to wait in the first place but later no kid's meal came and they didn't even give me any explanation. The choice of movies was also very limited."

Pros: "The stuff"
Cons: "Food"

Pros: "Everything was as expected"

Pros: "Decent food on a very short flight."

Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"

Cons: "The screen was not working which is so bad I have been paid so much n travelled"

Pros: "Nthg to like"
Cons: "Worse thana budget airline, flight delayed by an hourwith no information. No in flight entertainment. All drinks over. No pillow or blankets. Rude and inexperienced crew. Food was wraped and presented horribly."

Pros: "Compassionate crew"
Cons: "A small delay in food supply but it's ok. It could be improved by adding one more trolley to supply food"

Pros: "Attentive ground staff and crew and punctuality"
Cons: "Planes need to be maintained better. This Being 787 couldn’t have been more than a few years old and yet it looked already dilapidated. The screens didn’t work properly, the control for the entertainment system was stuck and some seats did not recline anymore. Unfortunately this is not an isolated issue as we observed the same in a Frankfurt-Delhi flight, also on a Dreamliner."

Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."

Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."

Pros: "Enough leg space compare to other carrier, Nice food and excellent staff"
Cons: "Boarding was really messed up in Patna airport"

Pros: "Improve the toilet (very dirty) Food as in breakfast was very bad especially fm Dehli to Birmingham Asking for help not helpful Should offer more snacks bse when we don’t like the food or hungry or food does taste good it will help passengers"
Cons: "Toilet and food (breakfast) No refreshment food I will never want to try Air India again seriously!!!"

Pros: "They have been charged 12650 rupees for 60 pounds of baggage"

Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."

Pros: "- Leg room in emergency exit seat (pre-booked and paid for) - Overall service - On-time departure - Far improved customer service levels"
Cons: "- IFE is poor, very limited selection (in English at least) - multiple document checks every time I moved! Approx 6 people needed to see my boarding pass before I got on the flight...."