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The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class

Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.

I have difficulties to book wheelchair for my parents returned flight

Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.

The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.

The food wasn’t good at all. I skipped meals .

Food from Surabaya was below average but from Singapore is much better

The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.

Loved the airline with the exception of their carry on limitations. They enforce a strict 7 kilo limit for carry on baggage which is ridiculous. We traveled from SFO to SIN with carry on with no difficulty yet when we checked in Delhi they forced us to check the carry on bags. The weight of our carry on bags were 11 and 12 kilos and while they exceeded the limitations set by Singapore Airlines they were well under weight limitations set by may other carriers. Interestingly my wife and I were each allowed two 22 KG bags to check in addition to the 7 kg carry on for a total weight of 102 KG's. Our total weight with the one bag we planned to check and our two carry ons was 46 kgs.

Food could have been better. Too many passengers getting up and down all the time.