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I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.

The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag

The crew was very courteous and professional. the flight is relatively clean and comfortable.

The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class

Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing

Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.

The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.

The staff on the plane were attentive and friendly. The frustration with the cabin crew was that we were served second to special diet people. And, we were in economy section. The boarding staff was mediocre. Got scolded for requesting to sit with spouse on 14 hours long flight home. Was told they cannot break up families for us. Didn’t understand how we were denied sitting together as we are husband and wife. After many words of exchange, we were accommodated. Cleaning crew did a horrible job! Bathrooms were unsanitary or dirty from beginning of flight! Didn’t expect sparkling as its economy, but did except decent.

The food wasn’t good at all. I skipped meals .

Food from Surabaya was below average but from Singapore is much better