Everything was wonderful!
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
The flight was excellent. more staff at the check in and proper lining up would have been better.
Great flight ! Enjoyed it
Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
More variety in the economy class food.
Cons: "Crew on flight back to philly not as helpful"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Friendly crews. Excellent food. Great service. On time arrival."
Cons: "They could provide hotel for transit passengers with long layovers."
Pros: "Crew was friendly."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."
Pros: "Food and entertainment"
Cons: "USB port was not working."
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "All around a great experience."
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"
Pros: "Over all great"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Excellent crew and service"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "food and courtesy of the staff"
Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "Great service"
Cons: "Seat comfort"
Pros: "The service was great"
Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."
Pros: "The trip was very short."
Cons: "Providing a savory snack to the passengers"
Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "more movie choices"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."
Pros: "TV screens on every seat"
Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."
Pros: "Good service"
Cons: "No individual entertainment system"
Cons: "There was no personal entertainment system nor USB port for charging."
Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana."
Cons: "The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."
Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
Pros: "Everything was fairly comfortable. Staff was friendly and attentive."
Cons: "The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear."
Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"
Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"
Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"
Pros: "Flight was on time. Good food."
Cons: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."
Pros: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
Cons: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."
Pros: "It was a short flight so not much to say. Crew was attentive to passengers and polite."
Pros: "Hot towel, candy, nice flight attendants."
Pros: "The flight was on time, the plane was new, the crew was polite."
Cons: "Nothing really."
Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."
Pros: "Empty plane."
Cons: "Ran out of Sauerbraten."
Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."
Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."
Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."
Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"
Pros: "Air Astana consistently has clean and comfortable equipment"
Cons: "Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service."
Pros: "Ground crew in Bishkek are consistently excellent."
Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"
Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"
Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"
Pros: "Not much."
Cons: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."
Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"
Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."
Cons: "The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again."
Pros: "Much roomier seats than many other airlines I've flown such as Delta, United and American. Great food options and considerate staff. Overall quite lovely"
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Boarding seemed like a long time"
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Food was good"
Cons: "Very hot."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
Cons: "Flight was shaky. Did not feel safe."
Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."
Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."
Pros: "Caring about passengers"
Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"
Pros: "Find the best prices on Tashkent flights."
Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
lost my luggage, i was told my luggage was checked through to my final destination but apparently i needed to pick umit up at my first port of entry into the US and re-check it as a result, i didn’t have medicine i needed, and luggage was lost
The touch screen entertainment systems were not working properly for most of the travelers around me. It took multiple attempts to select the proper entry.
I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane
On-time, very good equipment, service and food, attentive and professional staff.
Pros: "Service was excellent. Technology was amazing. The people were Beautiful"
Cons: "If patrons were more respectful of other patrons & guidelines set in place. Thank You!"
Pros: "The food"
Cons: "My seat wasn't working properly and wasn't comfortable."
Cons: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Pros: "Food and plane"
Cons: "IST transit"
Pros: "Nothing much what a terrible ariline"
Cons: "Turkish Ailines delayed by 5 hours. had a long layover fo 24 hours in Istanbul, forced to pay for my visa and was not even give a receipt by immigration. I think hey pocket the money"
Pros: "One of the flight attendants was rude"
Cons: "the boarding was delayed and i missed my connection flight and have to stay 8 hours for another flight."
Pros: "Liked that they moved me to a better seat - was sitting next to a cranky old Turkish man - who complained every time we brushed his legs getting into our seats- he refused to stand to let us into our seats- I said this is not gonna work and they found me a great seat with some normal passengers."
Cons: "Food was just ok, plus it’s a longer trip - I understand they kill the lights to let people sleep but offering more drinks - soda and water would b nice - rather than having to go to back and beg- they know who is awake and watching movies - b nice to ask."
Cons: "Had a missed flight due to weather delay. Made multiple calls to customer service. Multiple times the solution suggested was to go to a local Turkish Airlines office. How many companies are asking to visit a office for service in 2018? Issues were not still resolved. Aircraft seats were worn out and dirty on BOS to Ist and Ist to Miami route."
Pros: "Nothing. I was so disappointed with the whole experience."
Cons: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."
Pros: "Crew were polite and helpful"
Cons: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Pros: "The crew was very helpful."
Cons: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Pros: "The inflight entertainment."
Cons: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Cons: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"
Cons: "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
Pros: "All was perfect"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Cons: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Pros: "Turkish Airlines is a wonderful airline. They treat all there passengers well. The food was excellent and the cabin crew was multi lingual, pleasant and helpful. They made a long flight very comfortable and pleasant."
Cons: "I wish the seats had more legroom in economy class."
Pros: "The service was great, the flight was timely, attendants were friendly."
Pros: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Cons: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Cons: "No entertainment at all"
Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"
Pros: "pleasant flight attendants"
Pros: "Slippers provided, many passengers used these (which is much preferable to feet out on the plane). Enternainment included a good number of recent releases, and food consistently exceeded expectations. Staff was pleasant and accommodating."
Cons: "Consistent line for the bathroom, very little lights off time to sleep (I was unable to sleep on the flight), standard small child kicking the back of my seat and yelling."
Pros: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Cons: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Pros: "The personal is always very very friendly."
Cons: "We did not have any TV"
Pros: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Cons: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Pros: "See above. The food was excellent"
Cons: "Our seats did not recline"
Cons: "time was to long between planes"
Pros: "It got me to the next airport alive"
Cons: "There was not much to watch on tv and not enough alcohol"
Pros: "Almost everything"
Cons: "Landing was not smooth enough"
Cons: "Transfer to terminal was by bus from out on tarmac."
Pros: "outstanding flight assistances, excellent food."
Pros: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Pros: "What can I say, didn't much like anything"
Cons: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Pros: "It was nice to receive a meal on such a short flight."
Pros: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Cons: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Pros: "Everything operated fairly smoothly on the flight. Service was very good."
Cons: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Pros: "I have flight in many airlines and was my first expeticence with turkish airlines and it really was excellent. Nice service good planes."
Cons: "Need to have more variety in the food and entertainment on board"
Cons: "because of turbulence, they stopped serving food and beverages in the middle of their service but it wasn't that shaky. I've been in worse flights and they still served the food. they did not stop midway."
Pros: "The staff was disorganized The boarding slow and the computer was the workings same as above"
Late flight. No onboard wifi. Coffee for sale only. Excessive wait for bags.
This was a United flight. Seats were way too small. Zero space for bags. My toddler and I were crammed in the middle back of tnr plan with no option to upgrade. Food was awful. Crew was late getting to the plane - it was just pure hell.
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "crew attentive the plane is very clean"
Cons: "Food and Seats"
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Cons: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Pros: "More leg room"
Cons: "Leg room and bigger seats"
Pros: "crew was good food was good"
Cons: "Lufthansa lost my luggage. Still waiting in my hotel."
Pros: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Cons: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Cons: "It was one hour late leavinh"
Pros: "Smooth quiet flight."
Cons: "Mac and cheese isn’t what I was expecting for vegetarian."
Pros: "Arrived safely."
Cons: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Pros: "Excellent service and food"
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Cons: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."
Pros: "Enough space for my legs, cabin crew okay"
Cons: "No entertainment"
Pros: "The boarding procedure was fast and efficient. There was almost no waiting in line and the crew got the plane ready in minutes. Entertainment and food on the flight were both pretty good."
Cons: "Seats were not too comfortable. For long flights like this one, they could really use a bit wider and softer seats."
Pros: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Cons: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Cons: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Pros: "Crew was excellent. Joseph was great!"
Cons: "Food needs to be improved!!!"
Pros: "great flight attendants, decent food, on-time arrival. all good."
Pros: "Crew was welcoming and seats ok for a short flight."
Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"
Pros: "We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us."
Cons: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Cons: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."
Pros: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Cons: "Flight left 20 minutes late"
Pros: "Boarding, food, efficiency of crew."
Cons: "Entertainment system was non-functional."
Pros: "Very friendly personal, good food and drinks."
Pros: "I will never use again"
Cons: "Nothing to like , people very rude"
Pros: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Cons: "Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through."
Pros: "Because we left at 6:50am and I didn't sleep the night before in the airport, I the second I got on the plane I feel asleep and didn't wake up until we landed, so I couldn't tell you much about the experience."
Cons: "The boarding process was rather hectic and they didn't have enough seating for people waiting."
Pros: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Cons: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Pros: "The entertainment options are excellent and make the flight go faster. Meals are good and well spaced."
Cons: "Leg room in economy class is still a problem. 11 hours with very little room to shift position is just unpleasant."
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Pros: "I like Lufthansa good service"
Pros: "First meal was great, second meal was just ok. Seats felt a little cramped for an international flight."
Cons: "Boarding felt like a disorderly free-for-all with people making two competing lines that had to eventually merge. Designating a clear queue would probably not only speed things up, but would improve passenger happiness. You could literally draw a stripe on the floor for each entrance."