Over all good experience.
First time traveling along with an elderly wheelchair🦽passenger and the entire trip experience from security check, onboarding, flight to off boarding were very smooth and effortless. The stewardesses were very professional, patient and caring during the entire flight. I highly recommend them.
Qatar air service and food was excellent
Liked the service. Do Better by having more seat space for economy
The vegetarian food option was not good. They served the same not so good food for all the meal times.
The flight attendants were very efficient with the food and beverage service. The seats need to be more comfortable. No in-flight entertainment options.
Did like Aircraft seats from Atlanta to Doha. Doha-Delhi and return from Doha - Atlanta Never thought a buss class is. Been thru Delta/Klm/Turkish Buss class. I would never go in Qatar air lines again
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
The flight was excellent. more staff at the check in and proper lining up would have been better.
Great flight ! Enjoyed it
Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Cons: "Crew on flight back to philly not as helpful"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Crew was friendly."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."
Pros: "Food and entertainment"
Cons: "USB port was not working."
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal."
Cons: "long layover and very tight seat conditions were my only big complaints."
Pros: "Over all great"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Excellent crew and service"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "food and courtesy of the staff"
Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "Great service"
Cons: "Seat comfort"
Boarding could have been better. The plane was overful.
Pros: "New plane, comfortable, good food and attentive crew."
Cons: "Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight."
Pros: "The trip was very short."
Cons: "Providing a savory snack to the passengers"
Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "more movie choices"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."
Pros: "TV screens on every seat"
Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."
Pros: "Good service"
Cons: "No individual entertainment system"
Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"
Cons: "Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them"
Pros: "Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana."
Cons: "The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"
Pros: "Price Travel kit"
Cons: "The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable."
Pros: "Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds."
Cons: "Absolutely full place, slow boarding."
Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
Pros: "Everything was fairly comfortable. Staff was friendly and attentive."
Cons: "The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear."
Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"
Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"
Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"
Pros: "Flight was on time. Good food."
Cons: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."
Pros: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
Cons: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."
Pros: "It was a short flight so not much to say. Crew was attentive to passengers and polite."
Pros: "Hot towel, candy, nice flight attendants."
Pros: "The flight was on time, the plane was new, the crew was polite."
Cons: "Nothing really."
Cons: "The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana."
Pros: "Empty plane."
Cons: "Ran out of Sauerbraten."
Pros: "Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful."
Cons: "The selection of movies seemed on the whole dated."
Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."
Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."
Cons: "No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead"
Pros: "Air Astana consistently has clean and comfortable equipment"
Cons: "Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service."
Pros: "Ground crew in Bishkek are consistently excellent."
Pros: "All flights were on time! Thanks for that"
Cons: "Entertaining programs radio music is boring"
Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"
Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"
Pros: "Not much."
Cons: "Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi ."
Pros: "Flight attendants were very friendly and helpful"
Cons: "I just hate leather seats on airplanes"
Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."
Cons: "The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again."
Pros: "Much roomier seats than many other airlines I've flown such as Delta, United and American. Great food options and considerate staff. Overall quite lovely"
Terrible service and plane Just 3 toilets for over 150 passengers No screen A flights of nearly 8 hours. A disgrace
It was friendly and I enjoyed the flight very much.
WiFi in the airport!!!!!!!
WiFi in the airport!!!!!!!!!!!
We booked business and they offered nothing during the 1 hour flight
Cons: "Sick (flue/high temperature) person was allowed to board the plane. Don't allow sick people on a plane during coronavirus epidemic."
Pros: "Boarding seemed like a long time"
Pros: "Super nice"
Cons: "To give tooth brush and tooth paste for long flight."
Pros: "Yes they was super nice."
Cons: "To give tooth brush and tooth paste for the long flight."
Pros: "Ok flight, but not happy how customers are being treated in flight."
Cons: "No online check in facility via app or web Boarding passes for connecting flight weren't provided at origin. BOM-TAS Nobody attends to the host/ess call button, had to go and get water twice for my coughing wife. TAS-LHR Impolite ground crew in Tashkent. We were provided different seats in different locations for a family of 3 members. Ground crew does don't care attitude."
Pros: "I must have chosen business class ($43?) and it was very comfortable. Very short flight but still served a snack."
Cons: "Left about an hour late and took a VERY long time to get luggage after arrival."
Pros: "Food was good"
Cons: "Very hot."
Pros: "Safe flight clean airplane"
Cons: "Intertaimnet none of the tv in my row was working:-( no movie game or music for 12 hours of flight"
Pros: "Friendly crew."
Cons: "Planes old, and even business class seats are not very comfortable."
Pros: "Had a very comfortable flight - an overall pleasant experience! However, the food made me bloated :("
Cons: "Flight was shaky. Did not feel safe."
Pros: "The crew was amazing and super polite!!!"
Cons: "The smell on the plane from some passengers ..."
Pros: "I am satisfied with my flight to Riga, especially with reservation and booking and smooth flight."
Cons: "Lots of noise at the plane."
Pros: "Caring about passengers"
Pros: "Non-stop flight, new plane, on time, free checked bag (50 lbs), very thorough security, inexpensive. Lots of legroom and seats recline farther than most coach seats."
Cons: "It's kind of like flying the subway. No shades on the windows, very little if any A/C (people were fanning themselves over the Atlantic), lights stayed on for the entire flight, comically surly flight attendants (I gave my water to an old lady bc they wouldn't help her). Took an hour to board bc of security. Didn't recognize a single film, 4 music stations. Cheap and efficient, though."
Pros: "Food Service Flight in general"
Cons: "Huge and slow boarding line"
Pros: "Find the best prices on Tashkent flights."
Pros: "They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase."
Pros: "It was quite pleasant to fly with HY to Bangkok. The service was excellent."
Cons: "Due to extra security it took longer to get into boarding area."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Easy flight on time, overall professional team"
Cons: "No good Entertainment and crew doesn't speak good English."
Pros: "Pleasant non-stop JFK to Riga. Only complaint is no "at seat" screens."
Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.
Pros: "Amazing crew,spacious seating and great service."
Pros: "It flew and landed fine"
Cons: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Pros: "I like overall, excellent service, entertainment etc.I would be flying next time with emirates."
Cons: "Nothing I can say.It meets my satisfaction."
Pros: "Nice crew."
Cons: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Pros: "The route is better vs. Air Astana. Shorter by flying over Kyrgyzstan."
Cons: "Boarding in Dubai - waited somewhat 15 mins inside the bus upon arriving to the plane."
Pros: "Ground staff and cabin crew."
Cons: "Flight was over 3 hours late. No reasons provided"
Pros: "All good"
Cons: "No water service Thats all"
Cons: "One of the worst flight experience I have had. both website and boarding pass say go to terminal 2 but flight is actually from terminal 3.no offer of assistance, no offer of how to get to terminal 3 . Rude ground staff with zero ability to manage the complaint process."
Pros: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Cons: "Many people on board were watching videos on their mobile phones without headphones. It was really annoying and hard to sleep."
Pros: "Absolutely nothing"
Cons: "That kayak redirected me to Flight Network to purchase this ticket. They used an alternate credit card - not mine- to pay Fly Dubai which precluded me from getting a boarding pass, forcing me to purchase another ticket. My Visa card was billed by Flight Network , but they paid Fly Dubai with a MasterCard that is not mine. BIG PROBLEM!!!!!!"
Pros: "Nice plane"
Cons: "Had to pay for entertainment"
Pros: "Staff was great. Smooth flight"
Cons: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Pros: "Good airline for a 3 hour journey...value for money."
Cons: "Most of the display units across the flight did not work properly."
Pros: "Perfect crew"
Cons: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
Pros: "The pilot was great :) I thought he was funny. The hostesses were also quite friendly"
Cons: "The food was plain. The flight was also delayed by an hour without any communication."
Cons: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Pros: "Nothing to mention here."
Cons: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Cons: "No leg room. Did not even get a cup of water without paying. No entertainment without paying."
Cons: "Food cant book in gds-economy class"
Pros: "Got us where we needed to be"
Cons: "Not the business class seats or service you might expect."
Cons: "the check in and boarding took almost 2 hours of waiting in line... the flight itself, you had to pay for everything including water... nothing was included... and it was an extremely rough flight... I thought the pilot was going to crash twice once when we started our decent and once when we landed"
Pros: "Average flight and service."
Cons: "Unfortunate that my FlyDubai checked in luggage from Skopje to Dubai was not transferred onto my connecting Qantas flight. I will be disappointing if not recovered."
Pros: "I made it to my destination safely and planes appeared to be new."
Cons: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Pros: "the crew outfits"
Cons: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Cons: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Pros: "No entertainment or beverages served."
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Cons: "Must pay for in flight entertainment...screen also did not work even when offered to pay 11 us to watch movies"
Pros: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Cons: "The tv didn’t work and the seats were not comfortable at all."
Cons: "It was a horrible experience"
Pros: "The overall was ok"
Cons: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Pros: "تعامل موظفين المطار وفلاي دبي. المقاعد جداً سئه مقابل المبالغ المدفوعه خدمات العفش هي اساس الرحله الاختيار لابد ان يكون صحيح"
Cons: "لا شي"
Pros: "None every thing was bad."
Cons: "No food or entertainment."
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "Not much actually, apart from being able to get home."
Cons: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Pros: "Accuracy and courtesy"
Pros: "Flydubai's price and direct flight options to otherwise-underserved destinations are great."
Cons: "Flydubai has the least comfortable seats I've ever flown in. The pitch and width are well below-average. Baggage allowances are low compared to other airlines. This was my 5th Flydubai flight and I have not had an in-seat entertainment screen that worked yet. The food options are limited, and they're usually out of stock."
Cons: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pros: "The staff was very helpful."
Cons: "It's a pay for what you get kind of airline, but that is to be expected. Overall good."
Pros: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Pros: "I got to my destination on time."
Cons: "The cramped, uncomfortable seats. The cold, non-engaged staff."