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Pros: "Pilot announcements were very clear"
Cons: "Too many oversized cabin bags"

Cons: "The window seats in these new airplanes are freezing."

Pros: "British airways, does what it says on the tin."
Cons: "If you have any problems. Do not call customer support!!! Call centre is in SA, and the operatives are unhelpful, put the phone down and incompetent. I have reservations wheather to book with BA ever again due to my bad experience. 2 hours wasted on the phone, followed by calls the next day to finally get 2 off flights cancelled and a return flight amended in my party of 3. Not fun!!"

Cons: "complimentary water needed"

Pros: "Blanks were comfy, staff very friendly and the food was tasty"
Cons: "One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well."

Pros: "Easy on boarding"
Cons: "Staff were reluctant to serve us extra drinks. Asked for 2 miniature bottles of wine as they are so small. Told that customers were only allowed one. Bought some later though although the staff weren’t keen"

Pros: "The crew were fine."
Cons: "The flight left on time and arrived at Gatwick 15 minutes early."

Pros: "Updates on status via email and sms"
Cons: "Choices not AWS international, too UK centric, Crew was superficial and curt"

Pros: "Great crew and service"
Cons: "It would be convenient to have phone chargers"

Pros: "Staff was friendly and responsive."
Cons: "USB slot that works and also headphone jack that works. Warm food will be appreciated"

Pros: "A quiet flight. Low season and with a BA flight to the same destination10 minutes before our one departed, this resulted in a near empty plane. Perfect."
Cons: "I have to say, the coffee on offer is disgusting. I would certainly look in to changing that."

Pros: "Nothing."
Cons: "Almost everything. BA is simply an embarrassment."

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Pros: "Crew ok, seat ok"
Cons: "Flight on time"

Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."

Pros: "The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare."
Cons: "Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5."

Pros: "Yes they were so amazing"
Cons: "Boarding procedures need to be improved upon"

Pros: "On time good service"
Cons: "Very cramped seats on old plane."

Pros: "Friendly staff, good food, comfy seats, clean plane"
Cons: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."

Pros: "Crew very friendly. Decent leg room in economy"

Pros: "Usual BA welcome"
Cons: "Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left."

Cons: "this plane was 1.5 hours late - that was really the only problem."

Pros: "Friendly clean and spacious"

Pros: "Great crew!"
Cons: "No complimentary water! The first flight I ever had like that. Very disappointing!"

Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."

Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Pros: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Cons: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"

Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"

Cons: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."

Pros: "Flew from Gatwick - good airport"
Cons: "Too many children on board"

Cons: "Delays delays and delays"

Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."

Pros: "Priority boarding and bulkhead seating for family travelling with infant."
Cons: "My 'infant on lap' (23 months old) was too big for the airline-provided seat (weight limit 12.5kg, and he weighed 13kg)."

Pros: "Very good"

Pros: "Nothing"
Cons: "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"

Pros: "Food was better than I thought it was going to be (not that I have enormous expectations for airline food, but it was quite good)."
Cons: "Economy class is cramped, and it was a packed flight. Obviously, this is not a BA-only issue. It may have been me in my dehydrated state, but the cabin was also quite a bit warm."

Pros: "Timing of flight. Gate not too distant at Gatwick.."
Cons: "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."

Cons: "You had to pay for your drinks and snacks on the plan."

Pros: "Crew was helpful and kind"
Cons: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"

Pros: "The crew"
Cons: "Landing was not as smooth."

Pros: "Not a lot"
Cons: "Tiny space, uncomfortable seats, poor food"

Pros: "Hospitality from Crew members. Food."
Cons: "24 hrs delay for boarding this flight. No wheel chair provided though I booked."

Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Pros: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."

Pros: "Smooth & efficient"
Cons: "That you’ve to pay for everything including water"

Pros: "Food and crew were alright"
Cons: "No power outlet in a 12-h flight"

Pros: "The plan was nice and the crew was good"
Cons: "Seating was to close together"

Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."

Pros: "Seats fairly comfortable (by incredibly low economy standards), leg room decent, good selection of free movies and TV shows, meal was free and actually pretty good! Provided blankets to make up for the fact that it was frigidly cold."
Cons: "Not enough overhead storage space, some rude flight attendants. First half of flight was FREEZING!"