The flight was good, no complaints
Cons: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Pros: "the food is good"
Cons: "the bathrooms need to be cleaned"
Pros: "The boarding process was efficient. The crew were friendly and professional."
Cons: "The Entertainment system broke down 3 times during the flight."
Pros: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
Cons: "Nothing. Excellent flight"
Pros: "Every member of the crew I encountered was five-star, and went above and beyond."
Cons: "The shuttle between the terminal and the aircraft could be more frequent instead of cramming passengers in and waiting for more to board."
Pros: "Helpful crew, comfortable seat with good leg space, tasty food, affordable price."
Cons: "Same RUH-JFK like service in DAC-RUH, RUH-DAC, JED-DAC. Since most of the passengers in these routes are low income labors in middle east, sometimes crews don't treat everybody well."
Pros: "Positive and helpful crew. A few new movies recently released kept me entertained."
Cons: "The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight"
Pros: "Yes, cooperative and professional"
Cons: "Catering could have been better"
Pros: "Nothing. Everyone was tough. Not smiling. Not helpful. Too many scans and check points"
Pros: "The boarding was quick and organized. We actually took off 10 minutes earlier than our scheduled time. The crew were courteous and polite."
Cons: "The selection for the entertainment programs was not updated with the latest movies or comedy shows. Also, the classics like “Friends” only 10 episodes of one season!"
Pros: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
Pros: "Have space for prayer"
Pros: "Checking speed, on-board service. Quality and choice of food. Efficient timing."
Cons: "Higher than normal restrictions on cabin baggage"
Pros: "Food was good. Flight attendants had good customer service ."
Cons: "Seats were a bit uncomfortable"
Pros: "i lik your cervia"
Cons: "The screen and the live map was not working"
Cons: "The flight delayed for 1 hour without informing the passengers"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "Just the entertainment selections"
Cons: "They changed my flight numerous times and the food was cold"
Pros: "The food was good that's all and the bathroom was clean for business class."
Cons: "Everything else was extremely bad !!!!!"
Pros: "Short transit"
Cons: "People are rude"
Pros: "Leg room good in economy (I'm a tall woman and had no comfort problems in the economy section. Bathroom in the back of the plane ran out of seat covers."
Cons: "Not enough beverage service. On such a long flight, frequent hydration is important. While I did ask for water and got it, I would have liked it better if the flight attendants came around offering water to everyone."
Pros: "This is the 1st time i am using Saudia Airlines , I like to thank everyone the people who was serving there . they are wonderful and moderate..."
Pros: "I was well informed about my schedule and flight changes. The staff was co operating and hospitable. Over all it was a good experience."
Cons: "The flight back from Dhaka to JFK had an extended 1.5 hour delay at Riyadh. And I did not get anything from the airlines. It was troublesome when the delay was on top of actual 3 hours lay over."
Cons: "Flight was late Flight was unsafe. People got up to access cabin luggage while plane was taxiing nobody intervened. Flight was noisy."
Cons: "Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english."
Pros: "Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene."
Cons: "Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers."
Cons: "Bad smell. Broken elements"
Pros: "Stay longer than schedule lot of crowds not clean"
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "The flight was smooth. The take off and the landing was also excellent"
Cons: "The delay. Boarding"
Pros: "Saudi terminal is one of the worst terminals I've been in. Bathroom is horrendous"
Cons: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Cons: "The wait times at the airport were atrocious! Every single checkpoint took more than 25-30 mins to clear. Staff needs to be better trained to handle international passengers. Bilingualism should be implemented or provided to better assist guests that cannot speak Arabic. The final stretch that tested my patience to the max was the last security check before boarding the plane. We were waiting in line to be cleared for boarding for more than 1.5 hrs! Our flight was delayed, the food was served late, it was over heated...in short, everything went downhill from there. Needless to say, will not be flying Saudi Airlines again! I'd rather deal with layovers than poor customer service."
Cons: "Also, they do not have any compensation or do nothing to deal with my trouble"
Pros: "I like the way they treat their customers in every way possible. Very clean seats, inside the plane and every where in plane."
Pros: "The 2 Captains were excellent and they brought us early home"
Cons: "One of the crews was lying about the food that we have to be servefor us the breakfast time my wife requested omelet the hostes told my wife we don't have and the same time during the lunchtime I requested chicken .she told me that she didn't have this was the first time that I have experience .I always flight to Saudi .she just started serving the passengers .she was pakistani origin, unprofessional. I couldn't get her name. Mohammed"
Pros: "Almost everything"
Cons: "Entertainment wasn't up to date."
Pros: "Felt like a 2 hour flight coming back from mecca."
Cons: "The first flight they delayed us for one hour or more then my layover increased by 6 hours. Overall i will still go back on saudi airlines"
Pros: "Excellence at its best"
Pros: "Excellent service.. Smooth boarding, good service of flight attendants."
Pros: "Too much time for boarding 10 hours, we were coming from madina 6 hours, divert to Cairo without deboarding which against reull, not enough food, dirty lavatories, no announcement, we lost our connection, spent the night at airport it was the worst in my life, I am airline pilot, l know what you should do and you didn't"
Pros: "Great service and crew"
Pros: "Flight not full"
Cons: "Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment."
Pros: "Everything is good, just the food is not that great..."
Cons: "Healthy food would be nice.."
Pros: "No seats are horrible, Toilets/ Restrooms are smelling very bad. No staff bother even the flight Attendant"
Cons: "This is lazy people never bother what ever you tell them. I don’t think they will improve. Your travel blog should not do any business with them it will bring shame & negativity."
Cons: "Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone."
Cons: "Power plugs weren’t working."
Cons: "Improve in all aspects"
Pros: "Food. Clean linen. The Vanity bag"
Cons: "Poor selection of movies. Bed was not very comfortable."
Pros: "Travel time and overall great flying experience"
Cons: "nothing to mention"
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service/ Requesting Crew after landing."
Pros: "Overall experience is good."
Cons: "Flight was delayed by 2 hours."
Cons: "Food was not good at all. Entertainment screen kept shutting off all the time. Crew booted a few times but kept shutting off. No Wi Fi on the plane. All major airlines have Wi Fi these days. It was surprising that Air India had no WiFi service while going as well as coming back to New York."
Pros: "The food was good and crew was excellent."
Cons: "The seats are not comfortable. Very little leg space. Foot rest was broken, seats don't have enough cushion, and also could not plug in the headphones due to headphones jacks being broken on the armrest and there was no other spot to sit due to the flight being full."
Pros: "Food is good, lots of water given on plane."
Cons: "No movies due to broken seat monitor becomes a real issue on a 15 hour flight. The plane looked poorly maintained (many broken seats etc) and the employees at Delhi airport were either poorly trained or too few in number to deal with passenger volume to be effective. They were so slow at check In I thought I may miss my flight."
Cons: "Entertainment on one of our seats was not working as the pin to plug in the Headphone was MISSING on the seat handle. The tray tables were chipped off / taped to put them together and they were still slanting which did not help in keeping anything on the table without it sliding towards you. Crew service was mediocre and not friendly except for a couple of members. We have found better and tastier INDIAN food provided by foreign airlines. They also did not have basics like Club Soda/Ginger Ale/regular Sprite or 7 Up."
Pros: "Nothing in particular"
Cons: "They cancelled the returned flight from Delhi although we learned later that the flight started late. Gave a connection with 17 hrs of total layover. We came back almost 2 days later. The personnel in Kolkata were the worst. We waited 5 hrs in the airport to but still did not get confirmation. Had to go to the city office next day and from there run to the airport. never had an experience like this."
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Cons: "1) At the check in I requested to add my frequent flier miles to my account and gave my card as well. Still she could not do that. after that I asked whilr back to NY, nobody could help me. 2) My seat # was different from the one i requested. staff is not courteous. 3) Air hostess first make arrangement for their resting place in Bussiness class seats and eat before serving to the customers. Very poor service"
Cons: "The crew was rude and pathetic, they don’t know how to talk to passengers. They are also racist. I don’t know how these people have jobs on international airlines"
Cons: "The entertainment did not work throughout the flight"
Pros: "It is a direct flight to NYC!"
Cons: "The laziness of crew and their attitude. The paucity of snacks and food . The limited entertainment on board."
Pros: "Nothing literally"
Cons: "Food and customer service"
Pros: "Service was good. Plane was on time with no issues."
Cons: "Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily."
Pros: "Spacious leg room"
Cons: "everything else"
Pros: "Email messages ahead of time about flight delays. I got email messages telling about flight delays, but the estimation of the delay was not accurate. Hence had to wait for long hours at the airport."
Cons: "The ground staff at Hyderabad and Mumbai were pretty much absent, until about one hour before the flight left. It would have been great if AirIndia staff was available on the ground at the gate/terminal to advice people who did not have access to email/text messages. There was not even a single announcement about the flight being late and an ETD. A few announcements would have calmed a lot of passengers."
Pros: "Crew was courteous."
Cons: "Food was good"
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Pros: "From JFK to Del, crew was really good and helping."
Cons: "Boarding: At T-3,there was proper announcement and everyone formed a queue. Touch screen for entertainment system did not work."
Pros: "Nothing special to mention"
Cons: "Entertainment system was poor, as no display or loose audio connection. These are with specific reference to 37B & C seats. Attitude of crew was not at all helpful. Serving of food is poor, as the requested food was not supplied. One of the rear end washroom was clogged. No crew person came for taking feedback from the passengers, however, they said that passengers rated them high."
Pros: "The convenience and connection."
Cons: "Lack of maintenance of the interior and it's below par condition. Entertainment gets zero points since the system all along was crashing. Not all overhead reading lights were working. Food was horrible: The chicken meal was extremely spicy - I am of Indian origin and know spice: the salad was dry and the lettuce wiled; the bread was as cold as it could be! My worst experience on any international carrier to date. On my earlier flight from JKF to DEL on 2/25/17, the experience and frustration was the same - the same assessment."
Pros: "Very, very attentive staff in business class. Could never get this kind of hospitality flying on a US airline! Great deal flying buisness class at this price. Flight reached early."
Cons: "Boarding process - extra security for the return flight to the US was a bit chaotic."
Pros: "Baggage allownace limt is higher which is very good"
Cons: "Slow moving lines at the baggage drop, flight is delayed by more than 30 min"
Cons: "Seat 52E was broken."
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Pros: "Nothing is good"
Cons: "Everything. This airlines delays the flights for a reason. If a flight is delayed the passenger will somehow struggle and argue with Air India to get an accommodation. Once the passenger reaches the mediocre hotel, which has already a deal with some person from Airlines, they basically are providing business to such hotels. All this show is put up at the expense of Travellers' time, money and energy. Never gonna travel with this airlines again. About 10 of us on the same day missed the connecting flight to British Airways BA138 because of 1.45 delay from Air India flight AI 51. We suggest British Airways not to show up this shitty airline along with their flights in the iternary."
Cons: "Half of the tv screens are not working Some working but partially"
Pros: "Little to like"
Cons: "On a long haul when the staff is not doing a great job the plane starts to get dirty very quickly."
Cons: "poor comfort broken seats and tv crew didnot care if we (atleast 11 people) missed conncetion from new york they left 40 passengers at boarding and went back to get them delaying other connecting flights very little leg space worse then local flights overhead light didnot work bathrooms had no soap"
Pros: "direct flight"
Cons: "1. Entertainment- TV did not work and the crew said they can not do anything about it. 2. Boarding- it took me 2 hours to put in my luggage in spite of doing online check-in. They said the 'system' is slow. 3. Crew- They were very lazy. Everyone had to go get even water themselves. Food- Food was tasteless. I took non-veg option."
Pros: "I have sent my proof and letter from emergency department so you would refund or credit me for future dates"
Cons: "I hope you Are working on it as i am surpriced you are checking on my flight expereince when they cmissed it Please look into my issue asap"
Pros: "See flyght attendants r very rude n they just like act they don't like care the passengers, n. The bath rooms maintenance is more than worste . They don't check tissues three times food is commission based program for officials v need two times proper food they don't serve coffee tea proper staff r so rude they government employees they don't care"
Cons: "Staff should change compare to other flights these staff more than worst they have job guarantee because they have protection. All domestic flights have seat monitors they never work s n y they don't work . This is public money please dear aviation minister mr. Ashok gajapthi sir! U r a non corrupted leader in India v can say proudly . U should look into that now r never please solve these problems make proud AI"
Pros: "Except for the timely arrival I did not like air India flight service from Delhi to New York. It was terrible. Whereas the New York to Delhi flight staff and plane facilities were good."
Cons: "My seat screen doesn't work and no staff member is willing to help or provide later ate arrangement."
Pros: "Over night flight from JFK to DEL."
Cons: "Despite the fact that my tickets are confirmed, air line staff during check in put me in standby. This created huge problem. Apparently, air line staff claimed that flight was overbooked. This is blatant rip off of customers."
Cons: "Restroom Not clean after 10 hour fly"
Pros: "At the airport I was told there was no seat for me. That was the beginning of the nightmare. On the plane after I was given a seat, my seat was broken and could not recline at all. Next the entertainment was not working for a 13 Hour flight. So the entire flight was just watching people in an uncomfortable seat that could not go back. It was the worst flight experience ever."
Pros: "Food was nice n flight was very comfortable, thanx"
Cons: "When i asked crew member that IS THE FOOD HALAL DUE TO MY RELIGIOUS CONCERN THE RESPONSE I FOUND VERY INSULTING.AND VERY SARCASTIC . HOPE AIR INDIA CORRECTS THIS N TRAIN CREW HOW TO ANSWER CONCERNS and respect all ."
Pros: "We could not able to pick the seats we wanted."
Cons: "Breakfast sandwich was not good. It was just bread & slice of cheese. We always received seats near toilet as it was difficult to chose seats online due to software glitch."
Cons: "Bad experience. The crew who was serving was very rude and didn't care about anything."