Daily cleaning, installation of cabin HEPA filters on flights from Europe to Goa
Air India has waived its change and cancellation fees on flights from Europe to Goa. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "Very good crew"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "The air hostesses were very warm and friendly."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers."
Pros: "The best airlines"
Pros: "Leg space is good. Food is good. Cabin crew is top notch."
Cons: "Flight was delayed by 20 mins"
Cons: "It was good value for option With in flight catering"
Pros: "While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!"
Pros: "The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome."
Cons: "Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve."
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Crew was great, seating was cramped."
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Pros: "Very attentive and efficient"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "All except the food"
Cons: "The food"
Pros: "Flight was uneventful, left on time. Chocolate cake was delicious."
Cons: "I would have liked rear and forward camera live feed to show actual flight"
Cons: "Handling flight delay"
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "nice crew, great service"
Pros: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Cons: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Cons: "Cleanliness of cabin. Aminity kit is outrageous."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Very comfortable flight with excellent service."
Pros: "price, comfort, food"
Cons: "arrived late, causing connection stress"
Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Cons: "As above"
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Cons: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Cons: "15 passengers waiting in line for the bathroom"
Cons: "Food poor- no variety"
Cons: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Pros: "Good food, good service and clean planes."
Pros: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Pros: "Everything, great airlineevrething"
Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Pros: "Great service and food."
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Pros: "Excellent customer service, smooth boarding, good food."
Cons: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Pros: "Flight attendants are helpful from Doha to New York."
Cons: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Pros: "Very nice service"
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Pros: "Crew was helpful and seat was very comfortable"
Cons: "Entertainment system"
Cons: "My chair didn't recline My TVs didn't work dispite rebooting Toilets always untidy Very cold"
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Pros: "Newish plane. Smooth flight. Fast flight arrived early flight time only 7hrs 50 mins. Good food."
Cons: "Toilet seats would not stay up so got dirty quickly. Water not given regularly had to ask for it. Lot of airlines give regularly"
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Cons: "Entertainment didn’t work in our seats. Staff were quite rude when asking for a third beer and refused to allow any more. In eight hours, that’s the first time I have experienced this on any airline. I am a frequent flyer with Qatar and ba and have flown long haul on most airlines. My two colleagues also had the same treatment and they turned there nose up at my Indian wife. Very dissapointed and I will be writing a complaint in person to the airline."
Pros: "The crew was helpful"
Cons: "The aircraft seemed old. The window shutters/dimmers didn’t work so there was no way to avoid the bright sunlight coming in my face. The entertainment touch screen was also not functioning properly."
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Cons: "They gave me a middle seat although I had been promised an aisle seat. They fumigated the plane with bug spray before landing and that made me nauseated."
Pros: "Adequate legroom"
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Pros: "Plenty of leg room for coach class On-time departure"
Cons: "video system broken No Wifi No US power adapters overhead light unadjustable, glaring in eyes, couldn't use arrived 15 minutes early, then waited 30 minutes at gate before they would open door"
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Pros: "Staff was nice"
Cons: "Speacial meal was bad. Wine terrible. Media screan wasn't working fine. my seat and table wasn't clean."
Cons: "3 hours late. uneatable food"
Cons: "We sat in the plane for an hour after boarding and before takeoff. There was some commotion behind the pilot door for around 30 minutes. It seemed like baggage problem. We then started moving and it seemed like another 30 minutes of stop and go before taking off. No water or tea was offered."
Cons: "The boarding process. Needs to be managed properly."
Cons: "NO ENTERTAINMENT ON THE PLANE"
Cons: "Check in process was a nightmare. Waited over 1 hour. They only had one agent to deal with issues. Waite another hour on the tarmac. Boarding itself was unorganized and took another hour. Will never fly with them again"
Cons: "Mumbai ground staff helpful & pleasant."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "The person I was assigned to sit next to. We were compatible."
Cons: "We were supposed to land an hour before we landed but spent so much time in the air just circling. Very annoying."
Pros: "The aircraft is beautiful. Enough leg room."
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."
Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Cons: "Poor handling nowheelchairfor disabled person ask the to walk"
Cons: "Air conditioning was much too cold."
Pros: "no "pre-boarding" fees no "more leg room" fees no 'overhead baggage" fees passengers are served 2 meals on trans Atlantic flights , unlike Norwegian or WOW"
Cons: "couldn't recline my chair as it was broken"
Cons: "no navigation service, no good hindi movies"
Pros: "When a reservation glitch meant our special diet meals were not available, the crew scrambled to find some alternative food for us."
Cons: "Even though the new Boeing 787 is supposed to provide an enhanced flying experience, the close seats and limited seat pitch made the flight as uncomfortable as other, older planes."
Cons: "The lack of a knowledgeable support rep..."
Pros: "Free booze !!!"
Cons: "Not much entertainment"
Cons: "Spent more than 40 mintues to find a air india counter"
Pros: "We had a great flight with Air India. The seats were comfortable and the leg space ample. Entertainment system worked fine. Food was good and crew helpful. The flight reached 10 mins before time."
Pros: "Screens were big"
Cons: "Food was average, the plane was old, there was a part of the drawers in the bathroom that didn't close all the way. You have to close the toilet to get it to flush which means you have to touch it."
Cons: "delayed by more than three hours - luggage misplaced - no support available at BOM airport"
Pros: "Direct flights, Newark/London and back, at a rate that was not too high."
Cons: "Although we wrote two days ago requesting that kosher meals be provided, there were no kosher meals for my daughter and me. The airport said the plane was boarding, but an hour passed before they boarded us, and then we waited on the plane for more than an hour longer."
Pros: "Get off the plane"
Cons: "They weren't able to fix the TV or offer me other seat."
Pros: "Cheap price I guess."
Cons: "Flight was delayed for 4 hours and we had to sit on the plane for half of that. Don't give out many refreshments during the trip. Entertainment is decent but not many options to choose from for television."
Pros: "Very poor service many of tv monitors broken Bad smell but got us there on time and very efficient"
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Airlines flying from Europe to Goa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Goa
Masks required on board, masks provided on flights from Europe to Goa
Social distancing seating
Middle seats unavailable to book on flights from Europe to Goa
Testing for antibodies, testing for symptoms for flights from Europe to Goa
Waiving of change fees. Search flexible flights from Europe to Goa