I will never ever fly in SpiceJet again. 1. I paid for my additional baggage weight before coming to airport and I have the receipt from Amex card. But the staff couldn’t find it so I ended up in paying again. 2. Online registration doesn’t work with international phone number so I don’t know where the issue was with my check in 3. Who weighs a backpack and a hand luggage for 7kg? With just a laptop, charger, empty carry on luggage might become 7kg. Felt like the staff was hired to just target money collection. 4. While boarding the flight, the staff on the ground was rude while I searched for my boarding pass. 5. The landing was so bumpy. 6. Longest shuttle from spice jet landing to the airport. Bags came in even later.
The flight was delayed by 3 hours, took off at 11.30 pm, instead of 8.25 pm. No refreshments were given to passengers. Despite long wait.....pathetic.....
The flight didn't even take off and cancelled in a royal manner. Hopeless airlines.
The flight got multiple changes of timings and ultimately I had to cancel it.
I have been an NRI living abroad for the last 35 years, but I had one of my worst experiences recently at the Dharbhanga airport, especially with the ground staff. Their behavior was very rude; one of the staff members almost abused me and charged me extra for my laptop and cable that I was carrying from Dharbhanga to Delhi, where I had an international flight. Despite being careful with the weight limits, the ground staff treated me very poorly, making it one of the worst flying experiences of my life.
Staff could have been helpful when traveling with kids and seniors. Not at all professional staff, just some janitors who do not understand hospitality. The food was horrible; the tomatoes tasted foul. The flight was small and the legroom was not good.
Flight was changed without proper monitor display. Boarding process was confusing with no announcements.
Flight arrived on time even though boarding and takeoff were delayed. No infant seatbelt provided. Crew was a bit indifferent. Baggage was damaged and representatives refused to write up a damage report.
IGI T-1 terminal is under renovation. So, the boarding and check in process took extremely long, due to reduced number of kiosks. Further, the flight was delayed by 1 hour 15 mins. The same was not being properly informed to the passengers because of which a feeling of slight chaos was evident amongst the passengers. All this further increased the discomfort, which was already in the menu due to the ATR aircraft. Lastly, the Spicescreen website wasn't working properly due to pathetic interface and poor wifi connectivity, which otherwise could have been a pass-time during the flight. Such issues were not expected from Spicejet and need to be taken care and handled in a better manner in future.
The flight 3 time delay I was so nervous and full tired