Pros: "Size of the seats, space"
Cons: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Pros: "Airplane and staff"
Cons: "No headphones at board"
Cons: "Service, food, flying experience in short everything"
Pros: "Great plane and seat comfortable"
Cons: "Next time fly on Royal Silk"
Pros: "The prompt service of the staff and comfort of the plane."
Cons: "Warm snacks instead of cold pastry."
Cons: "Had to wait for wine with The food..."
Pros: "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
Pros: "Crew was friendly."
Cons: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Pros: "Very happy travelling with this airline"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Boarding was chaotic, the gate agent did not call to board by group number"
Pros: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Cons: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Cons: "No WIFI in First class."
Pros: "A young very professional crew made the journey a pleasant trip"
Cons: "Nothing really"
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Improve entertainment & Food"
Pros: "The in flight entertainment had an excellent selection of new movies but..."
Cons: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Pros: "We landed safely. Ultimately, that’s all that matters."
Cons: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Cons: "A specially hospitality and food which served in plane was excellent"
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "Crew very good Seat getting old uncomfortable to sleep"
Cons: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Pros: "new plan and equipments are good"
Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"
Pros: "Yes crew was very hosptile."
Cons: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Pros: "Probably the best and cleanest Thai airline company. Friendly and professional"
Cons: "Food was so so but not a big deal."
Cons: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Cons: "Business class seat in BKK-CCU sector. Food quality is substandard."
Pros: "All good except Manila Airport"
Cons: "NAIA Airport Imigration"
Pros: "Flight was fine, crew nice & on time."
Cons: "- further security at boarding gate in Yangon took the water we JUST PURCHASED at the stand next door. Do that earlier so once you are thru, u can purchase water. - horrible check in process via the app. Took 2 calls & 30 min to check in & never did process properly on line....insane."
Cons: "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
Pros: "Whole experience was excellent"
Pros: "the crew was professional and friendly and you get alcohol on the flight."
Cons: "no issues"
Pros: "great service"
Cons: "Tight seat space."
Pros: "Absolutely great"
Pros: "Plane arrived on time and service was good!"
Pros: "When boarding finally happened, it went quickly and efficiently."
Cons: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
Pros: "Nice Big plane"
Cons: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Pros: "There was no provision of snacks for vegetarians.we being members of frequent flyer club should have been treated with care and air hostess curtly responded only chicken and nothing else Felt as if we were beggars in expecting hospitality.Giving one star as zero star not possible.Will think twice before flying again with the said airlines again."
Pros: "New aircraft"
Pros: "I didn't fly, and nobody gave me another flight, poorest customer service"
Pros: "Crew was amazing"
Cons: "Seat was very uncomfortable"
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "Boarding and landing"
Cons: "Food should be made With less spice more blend."
Cons: "The airplane is old!"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."
Pros: "Fast and efficient."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Cons: "Felt like a second class train travel."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Great service and friendly people"
Cons: "The plane was late"
Cons: "There were no blankets and my wife found it very cold"
Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Pros: "Leg room better in Economy than other flights"
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Cons: "No headphones were given.. No entertainment"
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Pros: "Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected."
Cons: "At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Pros: "So good"
Cons: "Everything ran smoothly"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Cons: "I had excess luggage and I knew I had to pay for it, I was fine with the fee they quoted. I gave them my American Express card and they did not have the facility to charge that card, how do they not have the ability to use s major credit card at the Bangalore international airport??????? They gave me such a hard time I thought they were going to kick me off the plane just because they had short coming. I had no problem paying the quated amount, since they had the short coming they were blaming me. After a lot discussion/arguments I was able to find a Visa card on me and pay for the excess luggage, but its your short coming and not mine as I had no problem paying the fees yet I was treated badly. What if I did not have a Visa card then would I have been kicked out the plane for something the bangalore international airport have problems. No one should be blamed for issues you have. I had no problem paying to fees... you had the problem that you could not use a major credit card, when there are small markets on the street that can use the American Express card. You should be able to charge people American Express card this is a large international airport with loads of expats living and traveling in and out of Bangalore I hope you look into this instead of just asking for feedback and not doing anything about it. Thanks you, Chrishanthi Fernandopulle"
Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Pros: "Wonderful services"
Cons: "aircraft and food"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "Service and timely"
Cons: "Nothing bad"
Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."
Pros: "left on time, landed on time, no hassles"
Cons: "early departure meant VERY early trip to airport."
Cons: "The seat does not feel soft, so hard and discomfortable"
Pros: "Gr8 service with a smile"
Pros: "crew was nice. movies were good."
Cons: "having to use bus from plane to terminal"
Pros: "The flight landed safely is by far the most that I liked. The service was okay."
Cons: "I paid for business class and it sucked. The seats would not recline enough for comfort and the entertainment had to be held in my hand. Totally unsat for the price that I paid for that business class seat."
Pros: "I like everything , it's excellent airline"
Denied boarding inspite of reaching 1.5 hours before departure
It was a typical indigo flight.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Cons: "Extremely bumpy take off and landing. The pilot could do better."
Pros: "Crew was amazing, & purchased food was extraordinary quality."
Cons: "We traveled with a wheelchair person, but they boarded her separately from the rest. That meant she was without anyone she knew for some time. It'd been better to allow @ least 1 person of her people w/ her while she boarded."
Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "To avoid travelling by indigo would be better"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Excellent ground crew and flight attendants."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Cons: "Check in swiftness"
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "I wish Indigo flight get in-flight internet."
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Cons: "Service facility is very good. I like IndiGo crew members & their behaviour."
Pros: "Good service"
Pros: "Very good cabin crew"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Cons: "Flight delayed and no info"
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Air hostess service and flight timings"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "Efficiency- punctuality - price"
Cons: "Seat confort 0"
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Flight was on time."
Pros: "As above"
Cons: "As above"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Honestly nothing"
Cons: "This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future"
Pros: "Worst airline"
Cons: "Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned"
I like nothing, we couldn’t utilize your booking. Unfortunately I lost my money with you.
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"
Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."
Pros: "Boarding process"
Cons: "Comfortable chairs."
Cons: "More leg room"
Cons: "No Delays in flight......one hour delay is too much"
Pros: "Seats were ok. 300 one is too much to buy seat."
Cons: "Delay in boarding and flight"
Pros: "All good"
Cons: "The business class was cheap. Didn’t expect such poor quality."
Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"
Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"
Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."
Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."
Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"
Cons: "No water was offered"
Cons: "The flight landed 2 hours later"
Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"
Cons: "Nothing as such"
Pros: "Very customer like"
Cons: "Poor customer service"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"
Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."
Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."
Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"
Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."
Pros: "Trip was smooth."
Cons: "No problems whatsoever."
Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"
Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."
Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"
Cons: "Flight was delayed by 3 hrs"
Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."
Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."
Cons: "Being late. Disorganized boarding."
Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"
Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"
Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"
Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."
Cons: "Non-existent leg space. Narrow seats."
Cons: "poor communication of delay as well as estimation of delay."
Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."
My ticket was never emailed to me, I missed the flight.
Improve traveler desk and provide correct info to board
Cons: "Security check-in, Food and providing entertainment."
Pros: "The seat was spacious."
Cons: "They could have provided a pillow. The entertainment choices was very poor."
Pros: "Traveling time"
Pros: "Aircraft food cleanliness"
Cons: "Timings bit , delayed start by an hour!"
Pros: "Nothing much."
Cons: "The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight."
Pros: "Food is good. Crew is very polite."
Cons: "Everything - Boarding, Quality of Aircraft, Cleanliness, Entertainment. Everything looks so outdated (and broken). Pieces of the seat were dangling."
Pros: "The cabin was nice quiet and peaceful"
Cons: "Flight got delayed but was not informed. Incoming was late so (which captain informed during in alight announcment). ] Im sure AI new well in advance that this flight will be delayed for sure. Should have informed the passengers!"
Pros: "Service is not good.."
Cons: "The flight departed 5 hours late from Delhi."
Pros: "Flight was cancelled"
Cons: "Flight was canceled"
Cons: "Missed flight due to delay of previous flight. Got an update email from Air India for first flight, showing arrival in Bengalore at the same time our flight from Bengalore to Delhi was to depart. Not sure in what universe I can be in two places at the same time, both arriving and departing at once."
Pros: "Flight not full, so I had the row to myself."
Cons: "Seats are narrow and rows close together. Plane interior was dated and grungy."
Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."
Pros: "Seating space is good"
Cons: "Lack of professionalism in the crew. The food was mediocre"
Cons: "I was travelling with my 9month old baby and crew wasn't accommodating at all. They wouldn't give me hot water for making milk for my kid, wouldn't let me hold her in baby carrier (WHICH IS ALLOWED) and weren't helping me AT ALL."
Pros: "Price, crew, and service"
Cons: "Boarding process was not smooth. People were allowed to board in a random order resulting in crowded aisles and not optimal overhead luggage compartment loading"
Pros: "Flight attendants"
Cons: "Poor communication all around Poor aircraft maintenance Flight delays Horrible flight transfer experience"
Cons: "Cost of my ticket from Bangalore to Delhi was $58 USD. I have been in India for 6 weeks, so I had two suitcases. It cost me $131 for a second suitcase. That is absolutely ridiculous and I will never use Air India again."
Cons: "my 2 bags were damaged - AI is yet to respond - unable to get hold of them in Newark - left messages - they took the information - no case number assigned. the entertainment system did not work the fruit platter was not provided despite booking several weeks back."
Cons: "The seats were bad. Tv did not work. No new movies. Regional movies very limited. food was horrible. Portions were very little. No beverages served properly. The crew members were rude."
Cons: "This was a one hour flight starting at 730 AM. I expected a reasonable breakfast in the business class. I was surprised that they served a micro sandwich and a slice of cake with tea/coffee - that’s all."
Pros: "nothing much"
Cons: "the cheap crowd."
Cons: "Flight was late, the food wasn't the best, the movie selections didn't work on the 9 hour flight, and the flight attendants weren't answering to the call button. Also, the plane was incredibly old and the seats appeared to be falling apart with the fabric coming off."
Pros: "good service, food in general"
Cons: "Flight was delayed by about half hour. Business class luggage came much after economy class luggage. Why am I paying priority price? Samething with check in -- they allow people to move in and out of priority line without preference to business class passengers"
Pros: "Crew very professional and helpful"
Cons: "There were two kids creaming their heads off during the entire flight. I had booked an aisle seat for all legs of travel but the gate agent gave boarding pass for center seat."
Pros: "Leg room, food, crew"
Pros: "TV not worked and seating was very bad. Food was horrible."
Pros: "The service was excellent and the stewardesses were friendly and helpful."
Cons: "The plane was a bit dated and business class seats were not the most comfortable."
Cons: "THe flight was delayed by 2 hours and 30 minutes. They informed us vet late by the time we were in the cab."
Pros: "Since my lasr travel inn Air India 6-7 years ago, it has improved a lot. I travelled from chicago to Delhi (non-stop) in May 2017 with my family. Flight is on time. Crew is younger and energetic unlike my last trip. Food is fine. Toilets are clean. Couple of times, They were asking to provide feedback by filling some form which tells me they are genuinely trying to listen and improve further."
Cons: "Nothing much."
Pros: "No issues, it was a short flight. Baggage got transferred without a hitch, that's all I can ask from from my previous AI experience."
Pros: "ON TIME!!! Both legs reached before or on time at destination.,food and drink service was good compared to other airlines. Also air fare was the cheapest of all airlines!!!"
Cons: "Seat was broken and air hostess are rude and look more like mammas in sky."
Pros: "I had a diff opinion about Air India after my last flight to china and used to take other airlines; But this return trip by Air India to mumbai and back; has changed my opinion and I feel It is one of the best Airline people should opt for; service very good; food tasty; and seats very comfortable"
Cons: "may be TV can be kept on for some change"
Pros: "Price, service, and decent aircraft."
Cons: "Bumpy landing despite the lack of wind."
Pros: "Food and respect for passengers"
Cons: "It was all fine"
Pros: "This did not work on both flights"
Pros: "my mom said this flight is best ever"
Pros: "Good food which is very unlikely otherwise. Indeed a pleasant flight !"
Pros: "The service was very good thoigh"
Cons: "Things did not work on the plane like my entertainment system. The food was horrible. I really feel as I was a coach passenger with how old everything felt."
Pros: "Price, number of stops and departure/arrival time."
Cons: "Old plane, cramped seats, dirty toilets, mediocre food and very ordinary service. The flight is a little misleading - there is a change of plane and a layover - yet the flight number remains the same."
Pros: "Because our flight from Thiruvananthapuram to Bangalore was late, we were worried we would not make our connecting flight. But India Airlines representatives in Bangalore met a group of five of us through the process of getting the next available flight; our baggage was brought along; we were treated very well. Thank you very much."
Pros: "Flight and Boarding"
Pros: "The flight was on time."
Cons: "I've never boarded a plane that seemed so desperately in need of a scrub. The upholstery on the seats were stained to the point where I didn't want to sit down. Also, know that if you're flying into Delhi on a domestic flight, you'll go to the international terminal and therefore have to go through immigration, albeit a special domestic desk at the end, which isn't as long. (not that anyone will tell you that)"
Pros: "Dirty and smelly interiors! Never gonna fly again"