I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.
Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline
Check in was snails pace, only 1 of the luggage screen was working so long lines, an hour to check in Nobody seemed to want to fix the issue Flight was 45 minutes late Scoot is a mini sized plane ( sardine class plane), literally felt slammed between people
Would have been nice to have more variety and less dairy in the Indian Vegetarian special meal. Why do they include Parathas as part of the entree and also on the side (substitute for bread/roll)? Also, no need for so much dairy...don't need milk packet, yogurt and Chobani Greek yogurt in the same meal.
Seating wasn’t good at all with not much leg space in between. Fortunately it was a relatively short flight. Otherwise we would have struggled a lot. On board meal was pretty ordinary. It is sad to see the overall quality of this once superb airline has dropped so low.
We still get drinks and a snack. Love the gift bags too.
Excellent airline. The plane was clean and the staff were very attentive
Terrible. It’s like they are stuck in the dark ages. I brought a standard carry on suitcase and a back pack - I was told I could only carry on 7kg per bag - in business class, I was forced to remove articles from the suitcase and put them into my backpack! That’s the most ridiculous thing I’ve ever encountered in all my years of flying. The two bags weighed the same amount but one could not be more than 7kg. Holy cow.
The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.
Could have been better. I prefer Thai airlines only but it hasnt been reliable.
Overall things were very good and orderly. The food was very good but I want able to get a second drink very easily, so that could have been better for services. The seats seemed to be lacking legroom but I'm also 6'1" so I'm used to wanting more legroom but the plane seemed smaller then others when it came to legroom. My kids all enjoyed the entertainment as did I so that was perfect!
The flight attendants ignored us several times which was annoying. The sandwich thing wasn't very good but it's only an hour flight, it would have been better to have entertainment over bad food.
My case was missing a wheel on arrival Heathrow and the staff were unhelpful when i tried to get some compensation stating it was not sufficient damage, i only wish that they at some point have to deal with the same situation it put me in, maybe they would change their attitude but overall it was a good flight
We are satisfied with the cabin crew serviceand the quality of meals served.
Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
Flights were delayed, Food was good but only 1 meal instead of 2.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Did not take as cancelled 3 time so took another airline
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
Entertainment system was too old, crew were unorganised during boarding
Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.
I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped
The flight has been delayed for nearly an hour, yet neither the captain nor the chief steward made an effort to explain the reason for the delay or offer any apologies to the passengers.
Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well
It was good. The FACE check in at KLIA2 was not working.
should remind people who cough must wear the mask. A few persons surrounding keep coughing.
The flight delay... but bus from the airport be on time
Meh, it was AirAsia. It's not about a quality.
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
The flight itself was fine but we were a bit late on our flight.
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
For budget airline, it’s not bad at all. It’s definitely value for money. I added on the priority check in and eSIM. It’s well worth it.
I was unable to check in online so had to line up at the airport. When I got to the counter? The staff told me I had to check my carry on luggage, which cost $70. When I boarded the plane, I saw many suitcases that were bigger and heavier than my carry on… so not sure how they were able to bring them on and I wasn’t …
Late departure, late arrival, and personal items on laps during takeoff and landing. Departure gate opened on time, but no direction as to whether to board at front or rear of plane based on seat number. Fashionable staff with sunglasses inside the plane and cockpit remained for ten minutes after the boarding complete announcement. For a scheduled 80 minute flight, adjusted to 65 minute as noted on takeoff; the total time on the plane with delays was r more than two hours. No confidence had there been an emergency that anyone would have been able or aware of what to do.
Our flight was delayed for about 3hours however the ground crew made it sure that we will not miss our connecting flight from Hanoi to incheon.
Horrible! As an Asian, they look down on their own skin color. Disgusting people and airlines. If you are white, they will worship you
In experience we didn't even get water unless it was paid for. Even Bamboo Airlines provided free water. The flight was cold with no blanket being provided. The flight attendants were not responsive in keeping the passengers under control. I complained about fellow passengers playing loud music several times before one of the flight attendants to action. I will not recommend flying with Vietjet unless things improve.
I have few bad reviews about VietJet, but my experience was really good and it worth every penny..
Flight was okay. Seats were a bit cramped and not that comfortable, especially for a 7-hour flight, but you get what you pay for. Food has to be bought also so plan ahead. But if you can tolerate it then it’s not a bad deal! Staff are nice too.
I wasn’t able checkin on line so wasn’t given option buy food so I had to site watch everyone eat when I was hungry. That’s F-up
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
