Food and service were excellent. Some of the crew were wonderful.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Muy buen servicio al cliente
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Very nice airplane and pleasant crew"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "Travelled business class and was ace experience"
Pros: "The friendliness of the crew"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "old screens and entertainment system leg room to small"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "They were awesome."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Crew was fine."
Cons: "The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining."
Pros: "Good service"
Cons: "My bags came last even having priority labels"
Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Cons: "Boarding process very delayed and we tired in this journey"
Pros: "I wish I could remember the fight attendant’s name - she was probably the best flight attendant I’ve ever had"
Cons: "Plane was very crowded as compared to the A380 I flew over on. also the meal services on the Trip over was much better than this return flight"
Pros: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Pros: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Cons: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Cons: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."
Cons: "Three of is were travelling and they offered food only l to two of us..i think they thought my three year old doesn't need food..and on my flight to Kochi the crew was so mean.."
Pros: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Cons: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Pros: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Cons: "DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant."
Pros: "Seats are more comfortable than Qatar. Staff was very friendly. They handed out more water than other airlines, which is much needed on the long flights."
Cons: "They caused a lot of us to miss our connecting flights bc of hours-long delays. I had to stay overnight in Abu Dhabi. They put me up, which was nice, but I was sad to miss the first day of my work trip bc of it."
Pros: "I had the opportunity of flying The Apartment from Abu Dhabi to JFK. It was one of the most incredible first class cabin experiences ever. The experience starts when boarding the aircraft and you are personally escorted to your seat and introduced to the several features around you. The space is ample and the cabin has some privacy doors making it feel very exclusive. There is a large couch across the seat which later is converted into a bed. I was offered pijamas and a small closet to hang my clothes right before take off. Once on the air our personal chef introduced himself and explained the different dishes from the menu. I was able to try the steak and the lamb biryani; both were superb. The IES provided a decent selection of western and some middle eastern films as well as a few live news channels. After I woke up our flight attendant explained the on board shower which is also a distinctive feature allowing to feel refreshed before landing. I had another meal before landing which included an appetizer, and entree and a dessert made with roses. The crew was nothing but fantastic and I would love to fly with them again."
Cons: "I was not told what airline lounge I should use at JFK, but the only regret I had was not being able to take a longer flight..."
Cons: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Cons: "The airline made it very clear that there is a class system and I felt like a refugee sitting in economy and was not fed well. Flight attendants were very good at ignoring your requests like it was fun."
Pros: "Crew were great"
Cons: "Very noisy with loads of kids, crying babies"
Pros: "The crew was rude. And did not answer when called upon."
Cons: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
Pros: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."
Pros: "Seats were comfortable proably because I was given bassinet seats because of infant traveling with me, though recliner didn't work"
Cons: "I had lot of issues wrt handling my baby. No baby food was provided even after asking twice.No tea or coffee served in timely manner. Need to follow up to ask for tea or coffee. I wouldn't suggest this flight to anyone."
Cons: "We were asked to stand for boarding. And instead of having us board they boarded first class and handicapped people. I understand these people have the right to board first. However, if you know that you have more than 20 handicapped to board first do not have an entire zone of people stand for 40 minutes"
Cons: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Pros: "Seat relatively comfortable. Liked pillow that resembled neck pillow."
Cons: "Despite plane not being full, crew seemed to have difficulty serving meals."
Pros: "The crew was very friendly, greeted us with a smile, and were there to help when needed."
Cons: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Cons: "horrible flight attendants. no one offered me a drink once and it took a horrendous amount of time once i got up and asked"
Pros: "the crew was good, unlike NY-AUH flight where some crewmembers were arrogant bathrooms were kept clean"
Cons: "zone boarding should be smoother, but people still try to skip the line"
Pros: "Very professional crew and comfortable flight in the A380."
Cons: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
Pros: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
Cons: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
Pros: "All was fine."
Cons: "While all was fine a the food could have been a little better, especially when it is a 14 hour flight."
Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."
Pros: "Flight was spacious better than others."
Cons: "No option to choose kids food in website. Also the vegetarian food was bad. Passengers were made to stand near the door of the flight for around 30min as cleaning was going on. Should have at least left them seated at the waiting area."
Pros: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Cons: "The jet airways flight from Abu Dhabi to Ahmedabad."
Cons: "Food pathetic & bogus movies"
Pros: "The crew was attentive and genuinely friendly / helpful."
Cons: "Many passengers were rude, standing in the aisle near the entry to the restroom / galley area. The crew repeatedly asked them to sit and they would sometimes ignore then outright and other times sit for a short while only to get up once again. For me the seat cushion was a bit hard for such a long flight."
Cons: "Flight attendants (crew) need to be a bit more passenger friendly. Most of them just don't care about good service. I am a frequent flier having flied for 30 years nationally and internationally via numerous airlines. I am an "easy" passenger who is not demanding in any manner. So this opinion comes from a person like me."
Pros: "The flight was well managed. The cabin crew were really patient and helpful."
Cons: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Pros: "the journey, staff and overall experience"
Pros: "Nothing to like."
Cons: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"
Cons: "Can improve quality of pure Veg food and give them more option so that they can travel conveniently"
Cons: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Pros: "Aircraft fleet and airport is good. Good infrastructure."
Cons: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Pros: "On time departure n arrival"
Cons: "They should include better meal plan. 13 hrs flight they should include three main course. Poor meal plan, my sugar went down n my wife rushed to the pantry n brought some orange juice. I requested Hindu meal, MEl-AUH no rice only 4 pcs of chicken n some vegetable. Same way AUH-NYK no rice. AUH -Nyk second meal only vegetable.It was horrible"
Cons: "Your airline lost my baggage. I missed my connecting flight in Paris to Bordeaux and had to pay 200 euros to get another flight. I am very disappointed"
Cons: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."
Cons: "there are bed bugs in the seat which has caused serious problem in my back (this is not expected and crew does not even basic medicine, i have to bear the pain till i reach the home. Also the entertainment is not updated which is 2 months older and not updates since."
Cons: "Food was tasteless and uninspired. There is no place to request meal when checking in. I wanted to change mine from LVML to AVML because the quality of food on my onward trip was terrible. Sadly, you do not provide that option on your website and my call to Etihad did not do the trick. Same shabby food. Plane was more full than in my onward trip - smelly people, loud kids that prevent sleeping, narrow seats with poor leg room. Will NEVER fly Etihad again. I will happily pay more for one of the better airlines. And I will avoid flying through the middle east - many of your patrons do not understand the value of deodorants or lifting the seat up to use the toilet. Ugh!"
Cons: "Horrible food plan. We were served an entire dinner 2 hours before landing in New York and mind you it was morning in New York. Instead of serving breakfast, we were given dinner which was again horrible. Worst food plan ever!"
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Pros: "Flight not full"
Cons: "Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment."
Cons: "Lounge experience"
Pros: "Air India sucks."
Cons: "unprofessional service"
Cons: "Audio system is so bad it’s long journey and no entertainment"
Pros: "nothing. very poor service from crew. flight late. very dirty toilets in plane, no toilet paper. worst food."
Pros: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"
Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"
Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
Cons: "2 hours late boarding, affected connection flight"
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
Pros: "good food and support for wheelchair but have to wait longer then expected"
Pros: "That someone is asking feedback for such a terrible experience"
Cons: "Flight was delayed by more than 2 hours. None of the information screens in the airport displayed any information about it. The air India staff at the airport assured me that my next flight (booked separately) will wait for me and that they have communicated about the delay to them. Nothing of that was done. I would have appreciated if they were honest and asked me to rush as soon as I land. It was a nightmare catching my connection. A person near my seat puked while landing in this flight. There was no sick bag in any of the seat pockets. Air hostess provided a sick bag after the flight landed which was of no use."
Cons: "Flight was late from Ahmedabad to Mumbai no one informed no counter person to assist the lady at luggage department was pathetic no help very rude very very unprofessional"
Pros: "Their food - excellent for a long long time, and generous provision of wine."
Cons: "Unavailability of classical Hindustani music and the screen does not work well."
Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
Pros: "Only thing I like was check in New Yorke was smooth"
Cons: "Flight to India was messy aircraft was dirty people was leaving there empty food trays on the floor on empty areas because they were not coming to collect empty plates I have pictures of dirty trays on the floor flight from New Delhi to jfk I did not receive one of my luggage the lady at claims was extremely rude"
Pros: "Nothing. Food was ok."
Cons: "Most of the televisions (the only source of entertainment in flight) were out of order or the sound was not working. The staff was not even courteous to reply back politely to problems in the flight. The bathrooms were gross with no toilet papers."
Pros: "Flight is not stop India to Usa"
Pros: "Non-stop flight from JFK to New Delhi is very convenient (especially leaving from JFK not Newark). Flight was only 15 min delay."
Cons: "Don't expect luxury on this flight. Dirty seats, continental breakfast not offered as advertised, curt staff, broken TV remote"
Pros: "Nothing in particular"
Cons: "They cancelled the returned flight from Delhi although we learned later that the flight started late. Gave a connection with 17 hrs of total layover. We came back almost 2 days later. The personnel in Kolkata were the worst. We waited 5 hrs in the airport to but still did not get confirmation. Had to go to the city office next day and from there run to the airport. never had an experience like this."
Cons: "To call itself a national airline is a disgrace. The overhead lights would not work, the sound did not work, the television did not work. The crew was notified as soon as we boarded, but no action was taken. Not even a sorry. This plane should have been retired in the 70's."
Pros: "First of all there was no one at the boarding counter That could relay any flight information. The flight was delayed by two hours. I just had to sit there and wait without any communication. I had no idea what time to tell my sister to come to the airport. It was midnight when my flFirst of all there was no one at the boarding counter That could relay any flight information. The flight was delayed by two hours. I just had to sit there and wait without any communication. I had no idea what time to tell my sister to come to the airport. It was midnight when my flight arrived in Delhi.ight arrived in Delhi."
Cons: "Old planes need maintenance"
Cons: "1) At the check in I requested to add my frequent flier miles to my account and gave my card as well. Still she could not do that. after that I asked whilr back to NY, nobody could help me. 2) My seat # was different from the one i requested. staff is not courteous. 3) Air hostess first make arrangement for their resting place in Bussiness class seats and eat before serving to the customers. Very poor service"
Cons: "The crew was rude and pathetic, they don’t know how to talk to passengers. They are also racist. I don’t know how these people have jobs on international airlines"
Cons: "The serving tables are broken and have to be propped up just to eat. The entertainment system did not work the entire 15.5 hour flight. The departing time was changed many times but was not reflected on the website."
Cons: "The entertainment did not work throughout the flight"
Pros: "Service was good. Plane was on time with no issues."
Cons: "Plane is too old with seats cracks and some entertainment systems not working. Seats don’t recline easily."
Pros: "Professional pilot, Direct flight ( less flying time)"
Cons: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
Pros: "courteous and caring service"
Cons: "no complaints"
Cons: "The bathrooms was stinking on this long haul flight and the full flight was smelling like hell from boarding to landing"
Pros: "Direct flight"
Cons: "Everything else."
Pros: "The food was OK."
Cons: "Everything else. I hope this airline goes out of business."
Cons: "Seats , crew and toilets"
Pros: "Food ... lunch was excellent"
Cons: "Wrong boarding and immigration announcement"
Pros: "Crew worked gracefully to serve."
Cons: "staff and crew is not all friendly, Tv's don't work most of the time, seat comfortness is also not that good."
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "The convenience and connection."
Cons: "Lack of maintenance of the interior and it's below par condition. Entertainment gets zero points since the system all along was crashing. Not all overhead reading lights were working. Food was horrible: The chicken meal was extremely spicy - I am of Indian origin and know spice: the salad was dry and the lettuce wiled; the bread was as cold as it could be! My worst experience on any international carrier to date. On my earlier flight from JKF to DEL on 2/25/17, the experience and frustration was the same - the same assessment."
Cons: "Food, service"
Pros: "Take off and landing was good"
Cons: "Food was ok"
Pros: "service and staff excellent in business class, food and wine very good."
Cons: "old interior, seats worn out, little cushion, and very uncomfortable. i was on a 14 hr flight NY, USA to Delhi, India and back. my back was in extreme pain."
Cons: "The services in the aircraft was not good as in other airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very few movies on the TV. There was no anouncement for departures at the airport eventhough it was delayed by 90 minutes at Ahmedabad airport. You should keep a column of WORST."
Pros: "Non stop"
Cons: "Broken seats Stinking bathrooms Spotty carpets Dirty upholstery on the seats Very rude service Dishonest management"
Pros: "Air India lost our luggage when we travelled from Delhi to Ahmedabad! This is not at all acceptable. We received luggage after 2 days. This made me think of not traveling with air India again just coz of this poor service! Hopefully you do something about this coz this is really inconvenient for the customers and I guess you already lost few! Thank you!"
Cons: "poor comfort broken seats and tv crew didnot care if we (atleast 11 people) missed conncetion from new york they left 40 passengers at boarding and went back to get them delaying other connecting flights very little leg space worse then local flights overhead light didnot work bathrooms had no soap"
Cons: "Seats too tight for a long flight - food was spicy hot - toilets ran out of toilet paper and crew did not replenish, had to use tissues"
Pros: "Staff was cordial and helpful. Food was decent and seating was reasonably comfortable"
Cons: "Many features on entertainment system were non functional. Additionally, there was not enough variety and quantity as far as movie options were concerned"
Cons: "Thank to all staff"
Cons: "Food and service not good in flight"
Pros: "Food, crew"
Cons: "Seat comfortable"
Pros: "I was happy that they didn't lose my luggage like they did on the way to Dhaka."
Cons: "Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates."
Cons: "Food should provide every 5 hrs"
Pros: "Flight was delayed cabin crew was of no help Kuwait airport sucks only has two stores and they are expensive Arabs ogle at single women Spent 20 1/2 hours at Kuwait airport due to flight delays Will not fly with them again, pay $100 more and fly another airline I am sitting at jfk for another 10 hours because I missed my flight"
Cons: "Flight delay caused me to miss connecting flight and overall bad customer experience. Ground staff was rude did not want to make up for their delay - wanted to blame me. I was stranded for another 12 hrs"
Cons: "Economy class seats are not comfortable. Cabln crows are not friendly I have"
Pros: "food onboard good."
Cons: "Flight attendants very RUDE! no patience dealing with passengers shouting at passengers do not help"
Pros: "Friendliness of the crew"
Cons: "Delays and long security lines."
Cons: "The flight was delayed."
Cons: "I had the worst experience at Kuwait airport. I traveled on 26 th of sept 2017 from Islamabad to Jfk.The way I was treated before boarding is something I never want to encounter in my life. I have to think twice now before traveling by Kuwait airways. Not only the ground is untrained they also seems very uneducated.. Preferences given to Kuwaities I thing that's why they are running the whole airline . Staff not sure how to run the body scanner discussing in front of me what to look for. Body patting three times still not sure what they looking for or how to do it. Talking and yelling staff blames you of carrying an American passport and getting benefit out of it by complaining the way you have been treated. You were treated much nicely and professionally at Shannon Airport. Worst Airport and worst ground staff to deal with."
Cons: "Rude crew No food No mango juice Only fish no other stuff my son don't eat fish he stay without food"
Pros: "Facilities on the hold wasn't that good"
Cons: "No reviews form me"
Pros: "Nothing actually"
Cons: "Nothing particularly"
Cons: "business travelers have no special treatment in the airport nor in the boarding hall."
Pros: "Timings of flight which did not give any jet lag"
Cons: "Delay at each port. Not recommended for connecting flights. Did not have meals that were pre-informed. Crew on one flight not helpful."
Cons: "The crew neglected passenger requests"
Cons: "We asked for Wheel chair.Kuwait did not provide facility on the Kuwait and Shannon airports.My mother had lot of difficulty at the Kuwait airport"
Pros: "Low price."
Cons: "Everything about it pretty much."
Pros: "The flight arrived 1 1/2 hours before the scheduled time."
Cons: "The stop in Shanon was useless & time consuming."
Pros: "The flight was smooth and on time"
Cons: "The fact that they're still flying ancient 777 airplanes with no inflight entertainment. Pathetic experience. Zero value for money."
Pros: "crew was friendly"
Cons: "food wasn't that good"
Cons: "Very old airplane. Entertainment system won't work. Very long security line at Kuwait airport. Insufficient space at the boarding area. No restroom facility at the gate. Overall they need to upgrade the airplane and the Kuwait airport. Rich country with worst airport facility. Waste of time at the Shannon airport. And have to go through security again."
Cons: "The three hour layover in Shannon, Ireland was a bad experience. Especially traveling with an infant and it was really tough. I was under the impression that the flight was directly from Kuwait City to NYC. Never again in Kuwait Airways"
Pros: "The flight arrived in advance of time"
Cons: "Poor quality of food - The choice of Menu was bad(especially on flight from Kuwait to NYC). Also the food was dry. (Imagine eating dry rice and dal) Entertainment was not working - the TV was not working. It was a big factor for me and my family especially on such long flights."
Cons: "The Airplane from Kuwait city to New York was old. Should replace with new airplanes ."
Pros: "Nothing Specific"
Cons: "I Choose this flight despite the high fare to have direct Flight from Kuwait to JFK, but in last few days of travel they changed the flight with a stop in Shannon. And services in the Flight was also not so good. Better not choose this airline. Which has inconsistent Schedule and also the changes in Flight timing and Stops are not updated in the ticket that I downloaded directly from KU airways, which is major flaw."
Cons: "-unexpected/undisclosed stop over in Ireland for 3 hrs -6 hrs delayed -overhead compartments opening during take off -passengers started get off their seats at landing and crew unable to control them -didn't have record of request for vegetarian meal request (ran out) -entertainment system screen didn't work"
Cons: "5.5 hour delay. Horrible in flight entertainment, screen smaller than my cell phone, not on-demand but running in a loop. Muffin for snack!"
Cons: "Not telling there passengers change of extra stop and giving milk to for little kids . Kuwait airline is so cheap."
Cons: "My parents are 70+ and they not provide wheel chair at kuwait airport."
Pros: "Absolutely nothing! The worst airlines I've ever traveled with."
Cons: "Everything!! Food was horrible, service was very bad. Tvs weren't working properly and the aircraft was very old."
Cons: "TV didn't work, seat wouldn't move back"
Pros: "Same a sabove"
Cons: "Same as above."
Pros: "Cabin crew courtesy was good. Seat was comfortable. Special Vegetarian food was good."
Cons: "In the flight KU117-the Audio Video system did not function. Being a flight time of over 14 Hours the absence of entertainment was very disappointing. 2. In this 14 Hours flight only two meals were served. Not even coffee/tea, small brunch or snacks was served in between the meals. 3. We had to go to the pantry to get these minimum requirement, which creates unnecessary crowd in that location. We feel bad to go and beg these items"
Pros: "Food was really great. Bathrooms were cleaned frequently and supplies replenished.Flight was full but was clean."
Cons: "Entertainment was really old with few selection only. No wifi or chargers or plugs. Crew was good. Take off from Kuwait was delayed and reached late. No liquid soap or room or hand moisturizer provided in the bath rooms. Call bells were not at all answered even though the crew passed by few times.My neighbors head phone did not work even after changing the head set few times. Kids had very minimal entertainment"
Cons: "Horrible service and horrible derive with no blankets"
Pros: "Good & cheerful crew members"
Cons: "aircraft was old Seat recliner doesn't work, none of the buttons in the seat armrest were working TVs were not working on almost 90% of seat Food was terrible"
Pros: "NOTHING AT ALL! Actually juices were drinkable! And that's it."
Cons: "Everything was horrible, seats were way too old and gave away fault weird smell of them. Entertainment system didn't work for the whole flight not just me. Food was terrible! It looked stale, I stayed hungry entire flight. Only drank juices and water. Also there was no alcohol in flight. Or the airport it self! Which was not mentioned in the ticked before purchasing. I've been to many other flight such as quatar which has alcohol banned in their country but they serve to international customers and have bars and duty free in Doha. Seats once reclined back would not come to original position. They got stuck! Overall I will never fly Kuwait again! Horrible experience! I would give a. (-) rating if it was available."
Pros: "This flight was decent apart from food. Everything worked, seats were comfortable, good selection of movies and shows to watch. But I will still never fly Kuwait again!"
Cons: "Food was stale."
Pros: "I appreciate that they let me switch my seats after requesting probably 4 times."
Cons: "I have a long list of things. I wish I had never booked this flight. It was a 13 hrs flight and the size of monitor screen for entertainment was smaller than my mobile phone. And whats worse, It did not even work. Only 5% of all the monitors on the entire flight worked. So you are supposed to do absolutely nothing on a 13hr long journey. They dont serve you anything to eat except brunch and dinner at the beginning and end of flight respectively. When you ask for water or snacks the cabin crew asks you to come at the back and get it. The seats are super uncomfortable. Restrooms are at the end of the flight and does not have half of the things in it."
Cons: "No working entertainment system in a 14.5 hour long flight was horrible experience.Dirty bathrooms"