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1. The crew was hospitable 2. Leg room was very good

1. The dirty toilets. They don't stock them with tissues 2. Some seats entertainment systems dont work at all and for others the audio doesn't work 3. The selection options in movies 4. Much older flight

Was much cheaper than others. Service was good

Not enough leg space

My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!

The price and AI staff attitude/demeanor were both very good.

The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.

Worst airline

Beware before booking. They cancelled the flight teo days before and even after 20 days i didn't get the refund which the airline promised. Had to book another flight in short time flr much higher rate. This airlime should be banned

Seats are very nice.

Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements.

I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous

Sufficient leg room

Overall experience

Over expensive food

Plane was very old.

Outside of the delay, things were very professional

Delayed as the inbound was late. I wish they announced and kept the passengers up to date.

Plane was very old.

It was very nice

Always delayed both to take off and land. People take flights to reach early. Jet makes sure I am always late. If I were given a choice of booking my own flights I would never book Jet

The service was amazing. I have already recommended this airline to friends and family.

The toiletries need to be refreshed more often. Everything else was great.

Friendly crew.. good flight..

Cleanliness.. of seats and sheets can be improved.. i requested Asian vegetarian meal but instead got vegan meal.. did not ask the crew to change it and had it anyways..

Some items on food tray were delivered to me after I had finished my meal, like the wrapped up roti. Boarding was not controlled, leading to front row passengers cluttering up the aisles. Seat pockets still contained rubbish from previous flight.

Staff on board are excellent! WAY better service than US carriers.

Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.

Friendly staff, organized boarding, in flight crew helpful in finding seats

Boarding and crew were great.

Food can be improved.

It was good value for option With in flight catering

My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!

The service I the plane is not good,food was so bad,I asked for non veg meal bt flight attendant said they only have south India and Punjabi veg meal,staff

The bathrooms was stinking on this long haul flight and the full flight was smelling like hell from boarding to landing

The price and AI staff attitude/demeanor were both very good.

The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.

Crew attentiveness, boarding in transit and food were exceptional, and first class!

The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much.

The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, potatoes at every meal. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. Rude when came after being called for 30 minutes. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Dirty bathrooms. Aged upholstery and uncomfortable seats.

The price and AI staff attitude/demeanor were both very good.

The actual service quality was below the average US flagship airline, far below the average EU flagship airline, and very far below the average Asian flagship airline.

The bathrooms was stinking on this long haul flight and the full flight was smelling like hell from boarding to landing

Honestly nothing

This is the worst airline i have ever traveled. Indigo change their flight times many times and they canceled the flight twice hence i will never book this flight in future

On time

Food choice

Nothing

Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew.

The staff tried to be helpful, but they were not.

I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board.

Leg space is good. Food is good. Cabin crew is top notch.

Flight was delayed by 20 mins

Staff on board are excellent! WAY better service than US carriers.

Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.

Friendly staff, organized boarding, in flight crew helpful in finding seats

I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again

It was very nice

Crew responses were very bad

The flight was late to departure but not notified customers. Staff service must be improved.

The flight was late. I'd have missed my connecting flight from Delhi to the UK and, therefore, hired an expensive taxi to take me to Delhi. Spicejet could not change my flight to another airline nor issue a refund. They promised a small refund but that hasn't come through.

Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.

The best airlines

Leg space is good. Food is good. Cabin crew is top notch.

Flight was delayed by 20 mins

It was good value for option With in flight catering

The flight was late. I'd have missed my connecting flight from Delhi to the UK and, therefore, hired an expensive taxi to take me to Delhi. Spicejet could not change my flight to another airline nor issue a refund. They promised a small refund but that hasn't come through.

It was very nice

Plane was very old.

Overall good crew

Flight was delayed. Even though I paid Rs 600 for Spicemax, there was no concept of boarding by groups or by priority. Also the food was not good.

The staff tried to be helpful, but they were not.

I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board.

On time

Food choice

I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous

Sufficient leg room

None

Crew should have helped the many people who couldn't read to find their seats instead of letting them sit willy nelly like boarding a city bus

I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again

Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.

We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA.

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Plane was very old.

We arrived on time.

The plane was old...

Flight was delayed by 1.5 hours, no aero bridge to enter the flight

It was shocking for me too wait for my luggage for 1hr. Why? I travel every day, If i spent time in collecting luggage then it is wastage of my time and my day.

Crew attentiveness, boarding in transit and food were exceptional, and first class!

The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much.

My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!

Was much cheaper than others. Service was good

Not enough leg space

The service I the plane is not good,food was so bad,I asked for non veg meal bt flight attendant said they only have south India and Punjabi veg meal,staff