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Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."

Cons: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"

Pros: "we lost our bags"
Cons: "we lost our bags"

Pros: "Good"
Cons: "Good"

Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."

Pros: "Nothing"
Cons: "To avoid travelling by indigo would be better"

Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."

Pros: "Everything"
Cons: "Nothing I didn't like"

Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."

Cons: "cost of the seats can be reduced or it can be free"

Pros: "On time schedule"

Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"

Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."

Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."

Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"

Pros: "On time, comfortable seats, friendly crew."

Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."

Cons: "Waited close to an hour for collecting baggage at the terminal"

Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."

Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"

Pros: "Crew was professional and the plane was very clean"
Cons: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."

Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"

Pros: "Indigo flight time to time சூப்பரா இருக்கு"

Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."

Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"

Cons: "Luggage lost. No apologies, no compensation"

Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."

Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."

Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"

Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."

Cons: "A"

Pros: "It started on time and landed before time."

Pros: "On time"

Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."

Pros: "It was on time and the staff were courteous"
Cons: "Every now and then Indigo's website has challenges"

Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"

Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."

Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."

Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."

Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."

Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"

Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"

Pros: "Indigo Airport and Crew all very professional and welcoming."
Cons: "Same as above"

Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"

Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."

Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"

Cons: "Indigo Crew Is Not Passenger Friendly. Nobody taught them to smile and be hospitable."

Pros: "Poor on board service"

Pros: "On time.....but felt like an eternity."
Cons: "horrible seats for an international flight. Flight was from India to Singapore and they didn't accept Indian Rupees or Singapore Dollars. Only wanted to pay for meals using US Dollars. Made no sense."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Flight on time and services"
Cons: "If we have usb charging option that cab be added advantage"

Cons: "seats are VERY TIGHT AND EXTREMELY uncomfortable. Its basically a old crowded bus in a 3rd world country."

Pros: "Flight was on time and with little hassle once in the air. Crew was polished and professional,"
Cons: "Shuttle bus loading to aircraft: chaotic and could be better organized. Bus arrived at aircraft, and had to wait as passengers were still disembarking. Not well thought out."

Cons: "Chaotic departure area with unclear announcements, often two simultaneous announcements. Found out at last minute we were in the wrong part of the area. Could easily have missed flight"

Cons: "No water was offered"

Cons: "The flight landed 2 hours later"

Pros: "Friendly crew"
Cons: "Delayed 40mins customers behave like they are on a public bus lots of pushing get impression it was first flight for many didn’t know they couldn’t stand when seat belt sign was on & applauded on landing. Check in was chaotic large family groups checking in so very slow & disorganised"

Pros: "Punctuality"
Cons: "Nothing as such"

Pros: "Very customer like"
Cons: "Poor customer service"

Pros: "Nothing"
Cons: "Discomfort No food/water No entertainment Very very bad seats Only 2 toilets"

Cons: "- The flight onward to Ahmedabad went fine but the return flight got delayed by 2 hrs, one hour to get fly from Ahmedabad and another one to land as the Mumbai airport had heavy traffic so we kept flying for an additional hour waiting for an opportunity to land. Its effect was increased by the fact that it was late at night. In fact, we were using flight rather than train to save time and it ended up costing us 5 hours between waiting and flight. - There was no food available on the flight apart from food that one should buy at an extra cost."

Pros: "Clean & fast"
Cons: "Small seats, did not have food I wanted and took a long time to confirm."

Pros: "Stayed on plane whilst people boarded in Hyderabad. No delays"
Cons: "No entertainment"

Pros: "Wheelchair assistance was amazing. I am traveling with a broken leg and couldn’t be more grateful for the helpful staff."

Pros: "Trip was smooth."
Cons: "No problems whatsoever."

Pros: "Very comfortable waiting zone like a first class lounge"
Cons: "Very narrow and complicated security check"

Pros: "On time service and often friendly staff, particularly in airport at checkin."
Cons: "I paid for business class due to excess luggage. Business class isn't business class, really. But it saved me money in the end. food dismal."

Pros: "Food was ok and general cleanliness. Fast luggage retrieval"
Cons: "Flight delay"

Cons: "Flight was delayed by 3 hrs"

Pros: "Their aircraft are brand new and ground staffs are cooperative."
Cons: "GoAir schedule changes in a blink. Scheduled 1:05 pm then delayed to 3:0 pm then rescheduled 1:30 then again 2:05 pm. It’s total madness. Almost missed the flight."

Pros: "The truth by GOAir staff is not spoken they keep saying flight will come but it didn't and this happens twice. Other flight did iperarate and fly"
Cons: "Liars"

Pros: "I cancelled my flight because of delay and waiting for my refubd"
Cons: "Go air has no communication, no sense of responsibility giving different stories."

Pros: "Nothing"
Cons: "Being late. Disorganized boarding."

Pros: "boarding was fast ... seating was nice .. service was good"
Cons: "Flight was delayed by more than an hour... no facilities at the airport"

Cons: "Business class is an economy seat up front. Terrible condition of planes - in particular the rest room is filthy. Avoid!"

Cons: "Knowingly delay was not flashed though mobile apps were showing delayed time correctly. On counter staff was giving correct time. But refuse to display No display of gate until boarding was midway Row wise boarding not followed Head purser on board was loud , brash , rude and curt to all Non apologetic to a delay of nearly 2.5 hours Cramped seats"

Pros: "The flight was for only one hour and it went by pretty quickly. The flight was clean and the crew was friendly as well. The prices were a little high but they were offering international baggage allowance so it was worth it."
Cons: "The initial boarding was a little delayed and we weren't informed that it was going to be that way. Ended up standing in the tunnel to the plane for 15 mins. The leg space was relatively less, but for an hour, very manageable."

Cons: "Non-existent leg space. Narrow seats."

Cons: "poor communication of delay as well as estimation of delay."

Cons: "Did not receive timely information about the flight delay (if I'd I could cancelled, gotten a full refund and flown on another flight right there, but the information came too late, even though they had it in advance.) Did not receive information about complimentary snacks (had to find out for myself Don't travel with goair if you have time sensitive single day travel plans."

Pros: "Nothing"
Cons: "I missed my onward international flight due to this airline. They refused to take any responsibility and I am now stuck in Mumbai having to miss work, spend more money and get another flight"

Pros: "The plane noise level during flight was around 78db."
Cons: "No leg room at all for people above 6ft. I sat down n the guy in front reclined n crushed my knees. All food items u need to purchase. Price for an extra check-in bag was same as price of 1 ticket. Horrible."

Pros: "Boarding process"
Cons: "Comfortable chairs."

Pros: "Yes"
Cons: "More leg room"

Cons: "No Delays in flight......one hour delay is too much"

Pros: "Seats were ok. 300 one is too much to buy seat."

Cons: "Delay in boarding and flight"

Pros: "All good"
Cons: "Nothing"

Cons: "The business class was cheap. Didn’t expect such poor quality."

Pros: "Crew was amazing"
Cons: "More options of food not the ready to eat ones"

Pros: "Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive."
Cons: "The entertainment system isn’t the greatest, but in the iPad era this is not a big negative."

Cons: "Since it is our Airlines priority should have been given to its passengers. Flight was awfully delayed thereby wasting more than half a day. Return flight was worse. We landed at 1.30 pm and luggage was not in the belt it was supposed to be as announced . It’s a shame that we had to endure sleepless nights and miserable time in the airport. Swore never to travel by AirIndia again."

Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"

Pros: "Flight in Time"

Pros: "Good value/price. Baggage retrieval time quick."
Cons: "Flight delayed."

Pros: "Again, I did not require much service."
Cons: "An on time departure would have been preferred."

Pros: "Very professional crew."

Pros: "Great experience - very relaxing"

Cons: "Leg room was poor. All the aisle and window seats were being sold at extra rates. Entertainment system was pre-historic with very limited choices. Food was bland and nothing appealing. The staff, for most part was invisible. They appeared during the serving of the meals and then vanished."

Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"

Pros: "Flt on time Boarding easy Seats comfortable Few changes and I would love to fly again"

Pros: "normal all ok."
Cons: "nothing"

Pros: "Staff were courteous and well mannered. Food was good"
Cons: "Seat covers are soiled"

Cons: "Same old movies....no recent entertaining movies especially regional movies in telugu"

Pros: "Short but comfortable flight. Staff were friendly and attentive"
Cons: "Delay wasn’t announced until almost close to scheduled departure time"

Pros: "Reasonable, based on reviews I expected worse"
Cons: "Flight was hour and a half late. Seats in business class didn’t recline much"

Pros: "non stop flight from Delhi to Chicago Food was ok boarding was quick"
Cons: "Rest rooms maintained poor, did not get tp refills too many crying babies Entertainment system was not working properly in my seat. Seat lights were not working"

Pros: "Food"
Cons: "The interior of the economy was very dirty and upon entering the plane I can sense that they had not cleaned it after the flight’s previous use."

Pros: "On time"

Pros: "CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED."
Cons: "I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!"

Pros: "Good crew members"
Cons: "Fewer entertainment options"

Cons: "Transit in Delhi with in 1 and half hour was hectic. And some of the remote control button for TV did not work"

Cons: "Delayed flight, All time everytime. Missed my connecting flight because of the delay"

Pros: "The staff were polite and the food was good!"

Pros: "In general, comfortable seats, decent service and okay food, ."

Pros: "On time, courteous staff, excellent smooth boarding."
Cons: "My bag came out broken. I had just checked it in 2 hours ago intact. No bloody respect for people’s properties. Third class attitude towards customer service"

Pros: "Food."
Cons: "Seats can be bit more comfortable"

Cons: "My seat got changed from the original booking. I️ had to seat among other family members the comfort was disturbed frequently"

Pros: "I like everything"
Cons: "No comment, everything is good"

Pros: "Counter was very crowded with last minute arrival for some flights, check in desk diverted them to couple of counters for fast processing and kept general lane open for early checking for folks like me. nice job."

Pros: "Business Class, food, level of service, quiet."
Cons: "No WiFi ??????"

Cons: "really TOO cold"

Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, potatoes at every meal. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. Rude when came after being called for 30 minutes. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Dirty bathrooms. Aged upholstery and uncomfortable seats."

Pros: "Broken movie screens, tray tables, dirty seats and poor food."

Pros: "Kind, and caring"
Cons: "Sprit of love"

Pros: "Good responsive crew and food"
Cons: "Nothing to report in specific since this is a very short flight"

Pros: "No coffee service after meal Morning breahfast limited choices Coffee when served was less than lukewarm"

Pros: "On time arrival inspite of an hour delay in takeoff. Nice entertainment. Movies were plentiful to choose from."
Cons: "Upholstery could be modernized."

Pros: "Overall procedure was smooth and the staff was courteous"
Cons: "Food was not up to the mark. The flight was an old one."

Cons: "The bathrooms were really bad; they were dirty and water clogged within an hour of take off. Also the cabinets in the bathrooms were broken and stuck in place using scotch tape that was peeling off."

Pros: "The flight boarded on time and landed on time"
Cons: "The seats, too much aircraft noise.... food quality is poor. The entertainment choices are very limited"

Pros: "Crew was courteous"
Cons: "Very tough to get seats via web check in. Parties get split unnecessarily."

Pros: "Overall it was good. Cabin crew, punctuality."
Cons: "You did not offer the 50% discount meant for senior citizens provided by Airindia. Pls do the needful to refund that amount to me."

Pros: "Short Flight duration"
Cons: "No inflight entertainment form EWR to MAA. Unclean toilets, torn seats and very rude flight staff"

Pros: "The food served at lunch"
Cons: "After flight was delayed and arrived late we went to the ticket agent to get our missed flight rescheduled. After almost an hour they hadn't completed a single correction. After 90 minutes of fuming they rebooked us for the following day and put us up in the crappiest, dirtiest, noisiest budget hotel we've stayed in over 6 months in India, Myanmar and Thailand."

Pros: "Food is good.. and overall travel experience is also nice"
Cons: "The transit in Delhi require change of baggage. It will be better if they transfer completely throughout the travel"

Pros: "Around 10:30 am passengers on my flight who did not have any checkin luggage were offered an earlier flight, which was excellent and quick thinking."
Cons: "It was Boghi in Chennai on the day of my travel unfortunately and smog filled the air reducing visibility for all. The flight was originally scheduled for 9:30 AM and was, understandably, severely delayed even by the time I arrived at the airport. It would be ignorant of me to fault the airlines for abiding by safety regulations enforced by ATC. The execution of the plane transfer could have been far better. I strongly suggest that a procedure is written to reduce stress for all parties involved in such situations. It seemed quite unprofessional as there were passengers waiting, confused about what to do next as we weren't given clear instructions on how to transfer terminals, go through security checks, and acquire the appropriate boarding passes. While the air india employees were agile in their actions, they were visibly uncertain, which did not inspire confidence in us passengers. Once I had boarded the alternate flight, I was appreciative, but I strongly suggest that for everyone's sake a precedent is set."

Pros: "I didn't know that we were allowed to land in a random city. Also, when we missed our connection because of the delays, they lied to us about other airlines not havin availability."

Pros: "Courteous staff. On time arrival and departure and smooth flight. I have been flying Airindia for 40+years both domestic and International"

Pros: "We liked the courtesy of the staff (ground and air) loved the checkin luggage allowance of 25 kgs instead of 15 kgs in all other Indian airlines except jet air and free food"
Cons: "No complaints"