Smooth boarding take off before time and arrived 23 minutes before TIME.
Boarding procedures are very inefficient and disorganised at the gate. Not sure why Indigo doesn't utilise and enforce a zonal boarding system. Passengers were transported by bus to aircraft on tarmac which once again made for a very disorganised system. Passengers rushed towards the boarding ramps where IndiGo staff then indicated that passengers from rows 1-15 would board at the front while those from 15 onwards would board from the rear. Passengers could have been transported to the aircraft based on their assigned rows in the first place to smoothen the procedure.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
Clean, timely, professional.
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Cons: "The boarding was poorly managed."
Cons: "Priority boarding for parents with kids."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Punctuality and cleanliness."
Cons: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Pros: "Excellent ground crew and flight attendants."
Cons: "Flight delay was not communicated timely"
Cons: "Flight was delayed by 15 mins and there was a gate change which was a complete surprise."
Pros: "Amazing crew"
Pros: "On time, comfortable seats, friendly crew."
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Very good cabin crew"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "It was good flight. Mainly impressed by professional cabin crew. Check-in process could be better as there was no one at priority check-in desk and no sign for the same."
Cons: "We asked one of our hand bags to be checked in. But was told we will be charged."
Pros: "Reached before time!"
Pros: "Indigo flight time to time சூப்பரா இருக்கு"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Cons: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Pros: "Overall cleanliness and service"
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Good crew, comfort & food."
Pros: "Kayak service is not good"
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Cons: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Pros: "On time"
Cons: "Food choice"
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Air India has absolutely zero sense of customer service.
TV on our seat didn’t work both ways. Service is bad.
I had booked for a child meal but it didn't appear on flt. attendent list. Wrapping of sandwich and sweet was poor. Did not give confidence of hygiene.
I liked that they got me to my destination in one piece. The air staff were nice. Other than that it was a horrible experience. One segment was cancelled without notice. Next segment delayed by 13 hrs. No one picks up phone calls. Rude and incompetent ground agents. They don't care about stranded passengers. Old dirty aircraft. Non working seats and displays. Never flying Air India
The whole experience is pitiful. Flights are delayed, the chairs feel dated, the electrical and entertainment don't work, announcements are unclear - list goes on
After vaccinated 2 dozes in April 21 in Pune not allowed to board in plane on 15/8/21, Covid-19 RTPCR Test done, on 13/8/21 .results to come before reaching Delhi. Please refund money. You are allowing in Mumbai train, 2 dose vacationed person in Train.
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "Crew is very poor"
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Pros: "Crew was courteous, seat not so comfortable"
Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."
Cons: "For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office..."
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Pros: "AirIndia Charges pretty good amount for ticket prices compare to other airlines but internal seats and other infrastructure is pretty old. Please upgrade the flights."
Cons: "seats, entertainment system, lights are pretty old. Need upgrades."
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Crew were very prompt and helpful in responding to issues."
Cons: "Even though crew were prompt, there were some issues which they couldn’t solve. Seat wasn’t reclining, TV screen wasn’t working even though crew rebooted it for almost 5-6 times, TV remote was broken and not working, head phones weren’t working, food was not so great."
Pros: "Clean and comfortable travel."
Cons: "All the air hostesses had stressed out faces and no smile. A little smile would help. Appeared as if they were forced labour and not enjoying their work!!!!"
Pros: "Nothing to like"
Cons: "Worst service"
Pros: "The flight time was only 13 hours from SFO to Delhi! With that I could overlook some minor issues. Crew was great."
Cons: "Food was ok though I have had worse airplane food in my time. The entertainment system needed a huge overhaul. Overall a great experience. I would do it again."
Pros: "Loved the leg room in the economy class seats, much more comfortable than other airlines. The flight crew was courteous, overall a pleasant experience"
Pros: "Seats were comfortable with good leg space and width."
Pros: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Cons: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Pros: "Only thing I like was check in New Yorke was smooth"
Cons: "Flight to India was messy aircraft was dirty people was leaving there empty food trays on the floor on empty areas because they were not coming to collect empty plates I have pictures of dirty trays on the floor flight from New Delhi to jfk I did not receive one of my luggage the lady at claims was extremely rude"
Pros: "Good crew"
Cons: "The flight is the oldest and dysfunctional everything that I ever flew and I have been flying almost every other month for over 10 years. Crappy entertainment option for a 17 hour flight and nothing works, food was mediocre too. They serve dinner/breakfast and alcohol based on India time and not based on your destination time which is odd because they serve you alcohol just before landing at sfo at 6:00 am. It’s outta control."
Cons: "I understand Air India does this on most flights, but fogging the cabin is super creepy and gross."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."
Pros: "On schedule"
Cons: "Horrible food"
Cons: "Tray table was dirty"
Pros: "Staff is great and far better than Emirates"
Cons: "Food is horrible especially their vegetarian meals and vegetarian sandwich."
Pros: "Everything else was very good."
Cons: "delay in boarding."
Pros: "The schedule of the flight. Good legroom compared to other international airlines. Better elbow space."
Cons: "1. Very bad entertainment system. Unable to use entertainment system with remote or by direct finger clicks. The delay between clicks and the action response on screen is too huge...these look like systems from last century...please upgrade !!!! 2. Crew members are not courteous. They ignore requests made by passengers. Looks like they just hate all passengers in their hearts."
Cons: "The flight was cancelled. On the phone I was offered a seat for a flight 5 days later. I had to go to the airport and be in line for 4 hours to be re-booked on United the next day."
Pros: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Cons: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."
Pros: "Was much cheaper than others. Service was good"
Cons: "Not enough leg space"
Pros: "on time and direct routing. cheaper connection in India.As always, there was one broken bathroom."
Cons: "Broken parts everywhere. poor food choices. Veggie meals only. controller barely worked.headphone jack loose. poor announcements."
Cons: "No manners & courtesy. They carry a bored expression & behave as if they are doing a favor to the passengers. They need to remember that they get paid from the ticket fares that the passengers pay."
Pros: "Air ck inn prompt fast"
Cons: "Crew rude no manners to talk only 1 persons rest was ok"
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Pros: "Food was ok"
Cons: "The whole entertainment system didn't work for the whole flight. Crew started looking into it after asking them for like 4 times. In the end they said it's broken and can't be fixed. I checked in as a aisle seat and made sure that I am getting one but even then in the connecting flight I was given a middle seat. If I had an option I would have never traveled with air india. Please avoid!"
Cons: "The staff at the check in counter was very unprofessional. And there was tooo much gap between meals. And when I asked for some snacks for my baby they said the only had peanuts. How is that possible."
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Cons: "Flight was late by 2 hours which was informed at the last moment. Flights from Jodhpur to Delhi of all other airlines operated on schedule."
Cons: "Food, service"
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "Just a terrible airline always late waited hours unnecessarily"
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"
Pros: "Terrible - they changed my flight, so that it would not work with my itinerary and it is impossible to get my money back."