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Scores according to KAYAK customer reviews
Pros: "Everything was amazing! Crew was helpful, thoughtful and kind."
Cons: "Nothing. It was great. Strongly recommend."
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "I volunteered when flight attendant asked if I would help in exit row responsibility."
Cons: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
Cons: "Very good airline except for the fact that the staff at Narita airport."
Cons: "Nothing. This company deserves its reputation for excellence."
Pros: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Pros: "Good crews."
Cons: "Space seats."
Pros: "Quick flight"
Pros: "I like the guy who’s checking me in he’s very kind."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "Everything was excellent no complaints"
Pros: "Courteous cabin crews, must be from Japanese culture."
Cons: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
Pros: "Customer service was on point . Thanks Again !"
Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."
Pros: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "The customer service overall was really good."
Cons: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Pros: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Pros: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Cons: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Pros: "Excellent service overall"
Cons: "Nothing particular"
Pros: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."
Pros: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Pros: "Great flight, great staff. The food wasn't bad either."
Pros: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "The whole service was great. And the airplane arriving on time."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Cons: "Again not enough to padding in seats"
Pros: "Nothing in particular. I am still alive, so there is that."
Cons: "The same as always flying on what seems to be a school bus with wings; small, no entertainment, spooky, lil uncomfortable."
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "Yeah everything was good flight timing was very accurate I loved their service"
Cons: "Hotel or a waiting area should be arranged in case of flight delay"
Cons: "Everything and being on time and not loosing all my luggage"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "I love your hostesses"
Pros: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Pros: "Crew were amazing, superb."
Cons: "Food verity, seat comfort ability, wider range of entertainment."
Pros: "Attentive and efficient"
Cons: "Check-in for ticket took 2 hours!"
Pros: "crew was nice and helpful"
Cons: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Pros: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Cons: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Customer service and food."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "The crew were excellent."
Cons: "There is nothing I didnt like"
Pros: "Great services"
Cons: "Boarding slow"
Cons: "Everything !!!"
Cons: "Need good wheel chair service."
Cons: "My personal stuff been stolen in airports"
Pros: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "Selection of alcohol."
Cons: "The selection of food."
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Excellent Service"
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Cons: "I didn't have any issues on this flight. Everything was great for me."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Pros: "Flight was very good"
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Cons: "Again the menu wasnt good. Also as the plane was smaller the economy was a little claustrophobic"
Pros: "Boarding team was considerate with hand baggage and also as we were with a toddler they understood the need of extra wieght."
Cons: "Food menu wasnt good."
Cons: "No legrooms"
Cons: "Food could have been better, I mean the quantity could have been more. The attendants were not so nice. Breakfast was only a half slice of bread. Please increase the quantity of food."
Pros: "Attendants were tried to help, they were nice enough to make me feel better."
Cons: "You guy do not give kid food first or the kid can not board earlier than others. I had to walk back and forth because nobody tell me exactly how can I get in the hotel. It took me more than 30'walk with the little boy. The woman gave me hotel voucher also gave me wrong informations. Which took me long time to pass the screen scan that I do not need it. I was so up set when the guy wanted to conform the hotel voucher while I already had it. I had to walk with luggage and the baby. It was terrible while I was not feeling well and my son wanted to sleep."
Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Cons: "A bit too small the seats"
Pros: "Easy booking on line"
Cons: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Pros: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Cons: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Cons: "No it was good"
Pros: "Thank you"
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Cons: "Ground staff in India gave me wrong info about baggage."
Pros: "Fast refreshing flight. Food was great."
Cons: "They ran out of food options and I was only row 10."
Cons: "No comments"
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Cons: "Took a long time to get the crew together after the plane was ready"
Cons: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."
Pros: "Nothing special flight."
Cons: "Old entertainment and less leg room."
Pros: "Smooth boarding and take off on time !"
Pros: "The food"
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Pros: "good attitude , friendly service from the crew members"
Cons: "seat spacing was very narrow"
Pros: "Everything was good."
Cons: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Pros: "The exit row due to my size good choice"
Pros: "Great service and smooth flight!"
Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Pros: "The aircraft and flight crew was good. Entertainment selection is awesome."
Cons: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Cons: "I haven't got onto the flight you stupid twerps."
Pros: "Nothing really. Packed like sardines in seats which are too narrow."
Cons: "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
Pros: "Nothing much."
Cons: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Pros: "Crew, newer aircraft, leg room, entertainment choices"
Cons: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Pros: "Nice travel from Dallas to Dubai and I am happy."
Pros: "Just done all of that already !"
Cons: "Just done all of that already !"
Cons: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Cons: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Cons: "Did not get wheelchair assistance for my dad as requested."
Pros: "Everything from baggage handling to food on aeroplane to deplaning"
Cons: "Long wait time at Bangalore Airport for receiving luggage"
Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Cons: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Pros: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Cons: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Pros: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Cons: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pros: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Cons: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Pros: "Entertainment and flight information was very good.Service also very good."
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "As commented above."
Cons: "As commented above."
Cons: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Pros: "Cordial staff and good food"
Cons: "Leg room and head phones did not work properly"
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Cons: "The intercom was turned up too loud."
Cons: "Delayed 3 hours"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "This small craft flight was tight but friendly and comfortable"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."
Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "Dish TV"
Cons: "Pilots were coming from an international flight that was delayed. They then landed at the absolute opposite end of the airport AND had to clear customs. When we boarded they said the pilots had landed. 60 minutes later they arrived, 30 minutes after that we took off. Missed connecting flight in Seattle. Poor communication during delay."
Cons: "make me sleep in the airport unexceptedly"
Pros: "When we were landing!!!!"
Cons: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "quick flight"
Cons: "it was sooooooo delayed. staff tried to be helpful and update us on what was going on, but they never gave us times. if you know what's going on, chances are you can estimate how long it will take. just let us know. it's better to be honest. i got on another flight."
Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"
Pros: "On time Roomy seats Efficient boarding with carry-on checked through if needed Clean plane"
Pros: "Not much I liked at all for the rave I’ve been hearing."
Cons: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Pros: "Great service! Very safe flight!"
Cons: "Warmer food, maybe... but safety was great."
Pros: "Outstanding and conscientious crew."
Cons: "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
Cons: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pros: "Food and entertainment was great."
Pros: "The food"
Cons: "My seat wasn't working properly and wasn't comfortable."
Pros: "Cabin cree was helpful"
Cons: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Cons: "Better seat."
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Cons: "All good."
Pros: "Probably best economy class service and amenities and timings."
Cons: "They dont give water when u ask for it, everything else was good"
Cons: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Cons: "My seat."
Pros: "The friendly people and the ease of flying alone so far away."
Cons: "Turkish Air lot my suitcase. I will never travel with them again"
Cons: "boarding was messy at IST"
Cons: "space little cramped but maybe same with other airlines in economy."
Pros: "Everything went perfect."
Cons: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "Service over all"
Cons: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Cons: "Alaways delays"
Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pros: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Cons: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Pros: "I was very impressed that I am already looking to travel again with the airline on my next travel!"
Cons: "all of it"
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Cons: "The country"
Pros: "As usually, the crew, good, entertainment, and comfort were all marvelous."
Cons: "The boarding process was slower than normal though it seemed out of control of the Turkish Airlines staff."
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Cons: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Pros: "They went above and beyond to ensure comfort"
Pros: "Everything was good"
Pros: "The seats were comfortable, food was ok . Staff were friendly"
Cons: "The service was a bit relaxed, with kids I had a little hard time getting attention promptly"
Pros: "That I heard great things about Turkish Airlines"
Cons: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."
Pros: "In flight entertainment was great. The crew were very courteous."
Cons: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Pros: "All service, atention, food,"
Cons: "Too long"
Pros: "Good chow, decent beer, and stewardesses that can walk straight down the aisle!"
Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"
Cons: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Pros: "Got home."
Cons: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Airlines flying from Texas have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas
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Social distancing seating
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